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“Excellent ”

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Omni La Mansion del Rio
Ranked #25 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed 13 August 2017 via mobile

Excellent location downtown and great view of the San Antonio river walk it is ON the river! Classic Spanish style, great service and across from lots of restaurants and music ventures. Will go back, visit the Alamo !!

Stayed: January 2017, travelled with family
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMDR-M, Manager at Omni La Mansion del Rio, responded to this reviewResponded 14 August 2017

Dear Paul,

Thank you for the 5-star review! We love that our location is in walking distance to so many fun attractions! Our bar El Colegio and our restaurant Las Canarias are pretty awesome as well. We hope to see you back soon!

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243 - 247 of 4,022 reviews

Reviewed 13 August 2017

The daily rate for this visit was not worth $200.00 per night. The room was less then expected. The bed didn't have a comforter. Shuttle service is not available all the time and our room was not cleaned the second day.

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Alynha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMDR-M, Manager at Omni La Mansion del Rio, responded to this reviewResponded 14 August 2017

Dear Alynha,

Thank you for your feedback. I am saddened to hear that we failed to exceed your expectations on this recent stay. We apologize and hope you will afford us a future opportunity to regain your confidence.

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Reviewed 11 August 2017

Room's smelled like mold!
Black rusty stuff backed up in sink.
Got sick and threw up. Some of our group had migraines, others got scratchy sore throats. Elevators old, slow, and did not have air conditioning.
No visible hotel security by river walk. Carpeting was filthy in hallways

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, General Manager at Omni La Mansion del Rio, responded to this reviewResponded 14 August 2017

Dear Lisa:
We sincerely apologize for the less than exceptional experience. What you describe is truly not typical for our property, as we have a sizeable Loss Prevention department that patrols constantly, and routine cleaning & maintenance programs that keep our guestrooms and spaces clean and well maintained. It is true that our elevators are hydraulic, and thus slower than high rise elevators, and our corridors are not air conditioned due to the open layout of the campus. Thankfully our building is, low rise, with our highest level being the 7th floor. Again we apologize and hope you will afford us a future opportunity to regain your confidence.

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Reviewed 11 August 2017

The price of parking is forty dollars. Yes, you read that right, four-zero, forty dollars! The hotel is average. It is old but they present it as "colonial". The room was average with some maintenance issues. No gym (they use the one in the hotel across the street). Stay elsewhere; across the street there is a much better hotel.

  • Stayed: August 2017, travelled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank 47isaaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, General Manager at Omni La Mansion del Rio, responded to this reviewResponded 14 August 2017

Dear Isaac:
Please accept our apologies for your visit not meeting expectations. Parking in downtown San Antonio can be a challenge, so we are fortunate to have ample valet parking space available for our guests. We routinely survey our area and assure you the $39 valet parking fee we charge is very comparable to other downtown hotels. While our fitness center is indeed fifty footsteps across the river walk in our sister property, Mokara Hotel & Spa, the vast majority of our guests appreciate the rooftop views and large size of the workout facility. Again, we apologize that your visit was less than exceptional and hope you will give us another opportunity to prove we are capable of better.

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Reviewed 10 August 2017

My wife, 10-year-old daughter and I, stayed on August 3 – 5. We were in an Ambassador Suite on the 2nd floor. The room provided extra space for the three of us with an awesome balcony overlooking the River walk. We entertained ourselves for hours watching the people, birds, and ducks all along the river walk.

The hotel is a bit older, but very comfortable. Unfortunately, the check in process is a bit disorganize based on the honor system of whose turn is next. The other area that could use some dramatic improvement is the house keeping service. Don’t get me wrong, the cleaning staff is friendly, but I believe some better management over this group would provide better results and a more positive experience for the guest. Turn-down service was equally as bad as the maid service.

If you pick this hotel, do so because of the location, the amazing breakfast, and overall friendly staff. From the hotel and if you Uber-it ($6.00 each way), the hotel is only 4 minutes to the Alamo and 7 minutes to the historical market square. We kept our car with the valet the entire time. Bit costly, but secure. The breakfast is super hardy with a fantastic selection fitting for a king. You will always be greeted with a smile by all the hotel staff.

Room Tip: Ambassador Suite no. 218. Balcony view of the river walk.
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  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMDR-M, Manager at Omni La Mansion del Rio, responded to this reviewResponded 14 August 2017

Dear John C,

Thank you for the detailed review! We are happy that you chose to stay with us at Omni La Mansion del Rio. We will take your concerns to the appropriate departments in attempt to resolve the issues experienced. We look forward to serving you again in the near future!

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Additional Information about Omni La Mansion del Rio

Address: 112 College St, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in San Antonio
#10 Spa Hotel in San Antonio
#14 Luxury Hotel in San Antonio
#17 Family Hotel in San Antonio
#23 Business Hotel in San Antonio
Price Range: €148 - €344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni La Mansion del Rio 4*
Number of rooms: 338
Official Description (provided by the hotel):
Omni La Mansión del Rio is ideally nestled along the historic River Walk in downtown San Antonio. Perfectly situated, you can easily explore all of San Antonio’s extensive range of tourist attractions. Located within easy walking distance to the fabled Alamo, El Mercado, La Villita Arts District, Spanish Governor’s Palace, San Antonio Convention Center and most other well-known landmarks. ... more   less 
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio

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