We normally stay at Hilton Palacio Del Rio, however, on this visit to San Antonio we decided to try something "new". I will start off by saying the grounds of the hotel are beautiful. The valet service and check in were smooth, efficient and friendly. On our first evening my husband and I felt that the a/c just wasn't cooling the room. We tried to keep in mind that it was the end of July and 100 degrees outside. However, by the following night we had to request a fan for our room. Upon returning to our room later in the evening on our third night we walked in to a room that had not been cleaned. We called to complain and they did offer to come clean it but it was 8pm in the evening and we were getting ourselves and 6 year old ready for bed. All we requested was additional towels. Unfortunately the towels were not delivered and we ended up having to call housekeeping again and eventually had to make a third call to the front desk. Very frustrating on top of a not so cool room.
Again the grounds and hotel are beautiful and the staff for the most part was very friendly. Unfortunately we will not be returning to this hotel.More
- Free Wifi
- Free Parking