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“Terrible and over priced for what you get”

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Omni La Mansion del Rio
Ranked #21 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 31 July 2017

This room was ridiculously over priced! Which was fine at the time of booking our girls trip for a birthday but I don't want to pay almost $300 a nite with $45 parking fee for a dirty room. The sheets and pillows smelled like sweat and perspiration. None of us could stand the filth. We wore our white socks in the room and when we went to take them off the bottoms of the socks were black from dirt? The keurig coffee maker didn't work and when I asked the front desk for a cup of coffe they referred me to to the over priced cafe to PURCHASE A CUP! There were no perks to this hotel or complimentary services. The swimming pool is very small and packed full of people.
The hotel did have a nice view and the accessibility to the riverwalk was convenient, but save your money!

Room Tip: Save your money
  • Stayed: July 2017, travelled with friends
    • Value
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Thank Alicia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMDR-M, Manager at Omni La Mansion del Rio, responded to this reviewResponded 1 August 2017

Dear Alicia F,

Thank you for your honest appraisal of your recent stay. Although we are an historic establishment, we nevertheless aim to exceed our guests' expectations. If you would like to discuss your concerns further please call the hotel directly to speak to a hotel manager at 210-518-1000.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (3,849)
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100 - 104 of 3,849 reviews

Reviewed 31 July 2017

We particularly enjoyed this hotel enroute driving from Miami to California! Location great, staff wonderful, property lovely, clean and well maintained. We stayed along with our 2 children and dog 'Murray' ... staff were very accommodating, friendly and helpful. Highly Recommended!!

  • Stayed: July 2017, travelled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank Kim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMDR-M, Manager at Omni La Mansion del Rio, responded to this reviewResponded 1 August 2017

Dear Kim O,

Thank you for the great review and recommendation for future guests. We are so happy to know that you enjoyed yourself and chose to stop and stay with us! ! We take pride in providing great customer service and making our guests feel welcome and at home! We hope that you return soon!

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Reviewed 31 July 2017

We had a great experience upon our stay at the Omni staff was very welcoming very professional. Enjoyed our room very clean quiet and relaxing. The late night menu was way better than expected super delish.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Omni Hotels & Resorts
Thank Daisy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMDR-M, Manager at Omni La Mansion del Rio, responded to this reviewResponded 1 August 2017

Dear Daisy M,

Thank you for the 5-stars! We are happy that you enjoyed your stay with us. We look forward to your return!

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Reviewed 30 July 2017

This was the worst experience I ever had in my life. Rooms dirty, a/c off in the hall ways. Fire alarm kept going off. An there service at front fest is bad. Deserves termination. Not 4 star hotel. 2 ⭐️

  • Stayed: July 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Omni Hotels & Resorts
Thank brandonw922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LMDR-M, Manager at Omni La Mansion del Rio, responded to this reviewResponded 1 August 2017

Dear brandonw922,

Thank you for the candid feedback. I deeply regret the underwhelming experience you received. This is not typical of our hotel, and I apologize for failing to meet your expectations. If you’d like to discuss your experience further with hotel management please call us directly at 210-518-1000.

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Reviewed 30 July 2017

We were not pleased with the fact that we asked for a balcony room on the first floor with a balcony and got the 6th floor. We were woke up in the middle of the night by a fire alarm not ones but twice. The Hotel put a letter under our door just saying sorry they could have at least offer a breakfast for the inconvenience. I was not impressed by my stay.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Omni Hotels & Resorts
Thank 894rodneyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, General Manager at Omni La Mansion del Rio, responded to this reviewResponded 31 July 2017

Dear Rodney:

We deeply regret that the balcony room you requested was not on as low a floor as you wanted, and especially apologize that an alarm activated during your visit. It is not a regular occurrence for an alarm to sound, however our first and foremost responsibility is the safety of our guests, so we treat every alarm as if it is the real thing. We hope to have a future opportunity to serve you and prove we are capable of far better.

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Additional Information about Omni La Mansion del Rio

Address: 112 College St, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in San Antonio
#9 Spa Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#18 Family Hotel in San Antonio
#23 Business Hotel in San Antonio
Price Range: €161 - €317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni La Mansion del Rio 4*
Number of rooms: 338
Official Description (provided by the hotel):
Omni La Mansión del Rio is ideally nestled along the historic River Walk in downtown San Antonio. Perfectly situated, you can easily explore all of San Antonio’s extensive range of tourist attractions. Located within easy walking distance to the fabled Alamo, El Mercado, La Villita Arts District, Spanish Governor’s Palace, San Antonio Convention Center and most other well-known landmarks. ... more   less 
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio

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