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Reviewed 8 January 2017

Poor
Breakfast was not good; came for a family vacation and to Lackland AFB
The dishes were dirty, linen smell like bleach, floor was gritty, not enough soap. Was very disappointed!!! Not the normal Homewood experience I normal travel for purposes.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank pamelasG4314PE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret C, General Manager at Homewood Suites by Hilton Lackland AFB/SeaWorld, responded to this reviewResponded 11 January 2017

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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Reviewed 6 January 2017 via mobile

If and when I see a homewood in the area I always choose this hotel,because they are so good to you every time the stay is always great and the customer service is always outstanding. This particular location was not the best but all in all it was a good stay.

Date of stay: January 2017
Thank anitav799
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret C, General Manager at Homewood Suites by Hilton Lackland AFB/SeaWorld, responded to this reviewResponded 11 January 2017

Thank you for choosing the Homewood Suites Lackland AFB / Seaworld during your stay in San Antonio. We look forward to your next visit.

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Reviewed 4 January 2017

Utilized this hotel for my daughter's 12th birthday! The hotel and staff were excellent! Already planning next year's party at this location! So many lasting memories made for all the kids involved! Fun for the kids and adults! Thank you!

Date of stay: December 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank IMELDAH1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret C, General Manager at Homewood Suites by Hilton Lackland AFB/SeaWorld, responded to this reviewResponded 11 January 2017

We are thrilled you choose the Homewood Suites Lackland AFB / Seaworld for your daughter's 12th birthday. We are delighted that you experienced Great Customer Service during your stay! Thank you for the cake and raspas that were offered to us. I will share this with our staff. We look forward to your next visit.

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Reviewed 3 January 2017

Everything about this hotel was nearly perfect. So, so clean. We've been several times and every time we come it feels and looks like a new hotel. However, I am getting a little older (in my 40's) and the one issue I have is the sleep experience. Neither the bed, nor bedding or pillows compared in quality to every other aspect of this hotel. If an investment in this area were made, I'd be picking this hotel every single time as we love so many other things about it. If you aren't used to a sleep number or temper pedic, bedding probably won't be an issue for you. But I am spoiled at home and going back to a bed where you can feel the coils beneath you just didn't work for my back and shoulders. For the price, this is still a terrific stay but I'd love to see them knock it out of the park on every aspect of the hotel stay as I love coming here so much.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Slw8769
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret C, General Manager at Homewood Suites by Hilton Lackland AFB/SeaWorld, responded to this reviewResponded 11 January 2017

We are thrilled you choose the Homewood Suites Lackland AFB / Seaworld during your stay in San Antonio. We are delighted that you experienced Great Customer Service during your stay! I will share this with our staff. We look forward to your next visit.

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Reviewed 3 January 2017

My son graduate from USAF BMT at Lackland Air-Force Base. The seven weeks of training went by pretty quick; he stated it was very interesting and now he is moving on . His job it's sounds to me is going to be very very interesting.

Date of stay: December 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank mundoo2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonya T, Guest Relations Manager at Homewood Suites by Hilton Lackland AFB/SeaWorld, responded to this reviewResponded 3 January 2017

Hello,

Thank you for updating us on your son's graduation and future. We are thrilled to hear he has a bright and interesting future ahead of him. We certainly hope he does well!

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