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“Don't waste your money. Spend extra to stay on riverwalk”

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Holiday Inn Express Hotel & Suites San Antonio Rivercenter Area
Ranked #90 of 356 Hotels in San Antonio
Certificate of Excellence
Dallas, Texas
1 review
“Don't waste your money. Spend extra to stay on riverwalk”
Reviewed 1 August 2011

My family and I stayed at this HIE and it did not meet our expectations. This is the oldest HIE that I have stayed at. They have a new looking outside but the rooms are old. The staff was very nice and helpful. We had ants in our room, the toliet was not properly working and lights was out. I will not return to this proper, I love nice hotels and this one did not make it. The hotel chain needs to ensure that all hotels are upgraded to a certain standard.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Juice02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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249 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
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English first
Edmonds WA
Level 4 Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 17 April 2011

Here are the good points: The parking is free. (Other hotels can charge up to $10 per day. The WiFi is free in the hotel; all rooms and lobby. The breafast, served up to 9:30 am is free (and is a hearty one. Juice, eggs, cereals, yoghurts, muffins, bananas, apples. No need to go hungry here. The staff are smiling and friendly. The rates are reasonable. There is a free shuttle to the River, or to the Market Square, or anywhere you want to be dropped off really. And when we were done for the day, we just called the hotel and the shuttle came for us. Wonderful service. Like our own limousine. The lobby is clean and there are tables and chairs where the breakfast is served, along with a big screen TV. There is a gym and a pool, though we did not use these, so can't comment. The rooms were clean and fresh, the carpets looked new. There was plenty of ht water and great water pressure in the shower.
The downside ( and the reason I can't give it a higher rating), is the problem with lighting. We had a 'suite' - a bedroom with a sitting room, semi kitchen, etc. All the lights in the lamps and on the wall are those God-awful white LED lights. No ambience whatsoever. Just a stark room. I almost went out and bought some incandescents. It was worse than horrible. In the bathroom, there were three lights above the mirror, probably not more than 25 watts each. But worst of all, when the bathroom light is turned on, the noise of the fan was like a jet engine in the room, and there was not a separate switch to turn off the fan. I would expect this of a Motel 6, but not H.I.E. At one point my husband came in the bathroom to find me brushing my teeth in the dark because I could not stand the noise.
Another slight problem....The bedroom is quite large, has a high Kingsize bed, a dresser with drawers for clothes, but absolutely NOWHERE to sit to put on socks and tie shoes. The room needs a chair; there is certainly ample space for one. In the living room there is a desk with a chair. It would have been nice to have a mirror on the wall there, so one could sit and do hair and make-up while the other is in the jet-blast room.
Just little things could bring this place up to a higher rating. - for me, at least.

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  • Stayed April 2011, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank AyJayEdmondsWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chardon, Ohio
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 March 2011

I stayed her on a 2 night trip for business. The hotel is in a very tough neighborhood. I was concerned about the number of people loitering around the front door. They did upgrade me to a suite but it was a first floor room that faced the street (noisy). Room was clean but very dated. The mattress was comfortable bit felt like it was wrapped in plastic (crinkled when moved). Their guest laundry was disgusting. For the $160 I would have expected a little more.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TCSIKO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 November 2010

It's a 15 minute walk to the Rivercenter Mall and the start of the river walk, but the shuttle bus is available every 30 minutes throughout the day. We never did take it but it was nice to know you could phone for a pick up. The bedroom of our king suite was large but the living room was quite tiny - smaller than I expected. Good bed, good lights, but the street noise and the train whistles woke me a couple of times each night.
Breakfast was the usual cereal, bread, jams, yogurt, cold hardboiled eggs,fresh fruit plus hot eggs, biscuits and bacon. Enough choice for most people.
One computer & free printer in the business centre plus wifi throughout the hotel.
All the staff were very friendly and very helpful.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveljunky60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 October 2010

This hotel is off on a main street near the Alamodome in an area that is not too safe. So just be smart and aware. They have a shuttle that will drop you from the hotel off to the major downtown attractions (Rivercenter Mall, Alamo, Riverwalk, Market Square) but you will have to call them when you want to return and wait on the hot street for them to come get you as they circle around on the top of the hour. One driver is friendly and one does not want to talk. But over all it is a nice hotel with a wonderful front desk staff and manager. And the hotel has been updated and fits with the Holiday Inn quality and expectations. But the rooms do have lower ceilings with "popcorn" texture that shows the hotel's age. And the showers are older and very low. Nice breakfast and a good price for being somewhat close to the Riverwalk area.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m0e5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites San Antonio Rivercenter Area

Property: Holiday Inn Express Hotel & Suites San Antonio Rivercenter Area
Address: 1309 E Commerce St, San Antonio, TX 78205-3319
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in San Antonio
#57 Romantic Hotel in San Antonio
#86 Family Hotel in San Antonio
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio Rivercenter Area 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites San Antonio Rivercenter Area. We are also the closest Holiday Inn Express hotel to The Riverwalk, Convention Center, Rivercenter Mall, Alamo Dome. This San Antonio downtown hotel is 100% smoke free!! All of the guestrooms in our hotel include microwaves & refrigerators, complimentary in room coffee, complimentary high speed Internet access, & of course, our Simply Smart Bedding Collection as well as our Stay Smart shower head. Upgrade to one of our suites for additional space & comfort. All of the hotels suites include wet bars, sofa sleepers in the living room & separate televisions in the bedroom & living room. With features like free hot breakfast, free Internet access, free shuttle service to Convention Center, River Center Mall and Market Square, free parking, why stay anywhere else? Our friendly staff & special services make us the Smart choice when staying in San Antonio. Stay Smart at the Holiday Inn Express Hotel & Suites Rivercenter Area & leave everything to us. Again, welcome to San Antonio!! We look forward to having you!! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio Rivercenter Area
Holiday Inn Express Rivercenter
Holiday Inn San Antonio
San Antonio Holiday Inn

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