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“SAN ANTONIO IS AWESOME”

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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
Ranked #33 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 14 December 2017

Hotel is close to everything, clean, and staff is friendly and helpful. Breakfast was fast and plentiful. Many choices and I absolutely loved the woman running the breakfast area. She was helpful, fun, and eager to please. We had 8 guests in our group and we all had huge, clean rooms. The riverwalk was one of the most breathtaking sights I have ever experienced. The Christmas light and the boats all lit up made for a very romantic walk. Lastly all the horse drawn buggies were lit up as well making it a great visual experience. Thank you San Antonio and Home2 Suites.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank H6629YOroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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43 - 47 of 1,146 reviews

Reviewed 12 December 2017

when we arrived on a friday at 3:30 our room was not ready. we were exhausted from a day of plane travel and just wanted to shower. We really should have called ahead, but assumed we would be able to check in as we arrived after 3 and their check in time is 3PM. The staff gave us free water and bags of cheezits. we received our room at 4:05 pm.
the room was on the 8th floor..very quiet as it faced the back of other buildings instead of the streets and there was only one other room near ours so that aspect was very nice.
the room was dated..stains on the comforter, some stains on the carpet, strands of hair curled into some of the fibers of the washcloths, corrosion around sink and bathroom drains. the water pressure was terrible, and for those that have very thick hair like myself, it took forever to get my hair wet and wash it. no toiletries were provided other than bar soap, but they did have a container of body wash and shampoo in the shower. The container of body wash was broken.
the breakfast staff were amazing and friendly. breakfast was adequate.
the location was fantastic ..blocks from the alamo, riverwalk..parking right across the street from hotel..

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
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1  Thank corn180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

The room is ok, very dated but it was clean and the location was good. However, I stayed there at the conclusion of a very long work week. After touring the Alamo, I returned to my room for a short nap given this was my one relaxation day. The housekeeping staff was obnoxious and extremely loud. The doors to the rooms are extremely heavy and slam hard and loudly when you leave if you don't guide it closed. As they make their way in and out of rooms, they use the security latch to keep the door from locking and they allow the door to SLAM every single time they go in and out of a room. It isn't an exaggeration to say the walls shake when that happens and there could be no sleeping, working, reading, or anything that requires a somewhat quiet environment. Even though I had the "sleeping, do not disturb" sign on my door, I figured they just didn't realize how loud it was so I stepped into the hallway and politely commented on it to one woman who was cleaning rooms. She apologized and I said thanks and returned to my room. The next ten minutes was more loud slamming over and over so now I was getting a bit annoyed. I returned to the hallway and said something to two other people cleaning rooms (there were quite a few working on the third floor at one time). Two of them apologized (different than the first person), so I figured that had to be the end of it. No, that loud slamming continued on for quite a while. If you have kids that require a nap during the day, do not stay here. If you anticipate you might want some quiet time in your room during the day for work or relaxation, I caution against this location. Even when you politely bring this issue to their attention, it isn't worth it to guide the door instead of letting it slam to avoid disturbing guests.

Stayed: December 2017, travelled solo
Thank Callie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

Home2 is always a great place to stay. We were there for a concert at the Majestic that is a few steps away from the hotel. The only thing was a smelled of cigarettes on the passageway of the hotel...

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank josepL5889WF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2017

Stayed here recently and found it to be interesting. It's an old building that has been renovated into a modern hotel. The ceiling in the room was super tall and the view outside the window is slightly obstructed by the concrete columns that were part of the architecture of the period. We were there on a Friday night and we could still hear some of the street noise of people partying outside. It wasn't super loud but what can you expect being right downtown?

I feel cleanliness of hotels in general is lacking. I took some photos of basic filth that is not what I would expect from a Hilton chain hotel.

Room Tip: Request a higher floor so you can enjoy a downtown view
See more room tips
  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
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Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Home2 Suites by Hilton San Antonio Downtown - Riverwalk

Address: 603 Navarro St, San Antonio, TX 78205-1837
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in San Antonio
#44 Romantic Hotel in San Antonio
#61 Business Hotel in San Antonio
Price Range: €107 - €283 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Home2 Suites by Hilton San Antonio Downtown - Riverwalk 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Centrally located in San Antonio, the Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX hotel features an environmentally friendly renovation with a contemporary loft design. Nestled in a vibrant, urban neighborhood, our downtown San Antonio hotel is within walking distance of the Alamo, the River Walk, Hemisfair Park and the Henry B. Gonzalez Convention Center. Six Flags Fiesta Texas, SeaWorld and San Antonio Zoo are a short drive away. Plan an extended stay at our San Antonio Riverwalk hotel when visiting the HEB Corporate Headquarters, AT&T, Deloitte and other San Antonio companies. Feel at home in a studio or one-bedroom suite with a living area, fully equipped kitchen and movable furniture. Connect to free WiFi and an iHome clock radio with iPod and MP3 docks, or watch a movie on the 42-inch HDTV. Hang out at the Oasis, enjoy a free Inspired Table™ breakfast, watch television, or surf the web on your laptop or a business center computer. Swim in our indoor saline pool or multitask at Spin2 Cycle, where you can run on a treadmill while you run a load of wash. ... more   less 
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Also Known As:
Home2 Suites By Hilton San Antonio-Downtown/Near The River Walk Hotel

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