We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“WService Not So Good”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Embassy Suites by Hilton San Antonio Riverwalk-Downtown
Ranked #15 of 355 Hotels in San Antonio
Certificate of Excellence
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“WService Not So Good”
Reviewed 29 January 2012

The room was great and the location is perfect, but the service.....not so good. We went with another couple, so we had 2 rooms. One of the rooms was supposed to be river view, one not. This is what we were told on the phone the day before we checked in. When we got there, it was a whole different story. After we got to our room and discovered that neither room was river view (with a balcony), I went down to the lobby to get the problem fixed. As I stood in line for 30 minutes while the girls at the desk spent a great deal of time getting the guy in front of me the biggest balcony they could find on the river, I was told there were not river view rooms left.

The worst part is that this whole ordeal was the other couple had given us the room as a Christmas gift, and she wanted it to be so perfect. Not, and then on top of it, they billed our room to us instead of our friends. She was so upset about the room mix up, I didn't have the heart to tell her about the billing mix up. I guess she will find out when she gets her credit card bill.

We stay at embassy suites all the time when we travel, but I have never been treated like I was the ugly step child. Not happy with the service.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Deb78063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,027 reviews from our community

Traveller rating
    1,228
    538
    155
    67
    39
See reviews for
803
476
24
442
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (405)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
McKinney, Texas
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 January 2012

For the price, this is your best bet on the riverwalk, hands down. The rooms are well appointed and spacious. I love having 2 rooms, 2 TV's, a refridgerator, and balcony! Also, the lobby is gorgeous and the employees are fantastic.

The free breakfast is amazing: fresh fruit, yogurt, cereal, bacon, eggs, hashbrowns, french toast, pancakes, sausage, oatmeal,a nd eggs and omelets cooked to order

Free managers reception is a great way to start your evening: margaritas, rum punch, beer, wine, and single liquors with mixers - plus chips and salsa, cheese cubes, fresh veggies and dip, fruit and pub snack mix.

You are steps away from anything and everything on the riverwalk and 2 blocks away from Walgreens, restaurants on the street level, and the Majestic Theater.

BOOK THIS HOTEL! You will be so happy!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ramseyboy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 21 January 2012

I have stayed a several other Embassy Properties and this by far was the nicest. The furnishings were top notch you would have thought you were staying at a Four Seasons. The staff was helpful. Breakfast was great and staff was very attentive with cleaning and making sure everyone was satisfied. Used valet parking at the hotel and they were also super polite with offering help and directions. The hotel is steps away from the Riverwalk and a short walk to the Alamo. If in the San Antiono area again I will definately stay here.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LovestoFly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilsonville, Oregon
Level Contributor
171 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 January 2012

The Embassy Suites Riverwalk was a very comfortable hotel; the rooms were well appointed and spacious, the breakfast and manager's reception were generous and well prepared, and the location was ideal to enjoy downtown San Antonio. My only complaint was that the front desk staff were abrupt in their demeanor; it seemed that they were doing you a favor in answering even the simplest questions. That said, the kitchen and bar staff were very gracious and helpful, as was the housekeeping staff and the valet personnel. I definitely recommend this hotel for business or leisure.

Room Tip: Even "city view" rooms were quiet; little noise from the street and we were only on the 4t...
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank col2or
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 January 2012

This hotel is lovely and clean. We loved our suite and the view of the Riverwalk below. When we checked in the staff was very "snippy" and did not want to give me the AAA discount. In order to "see if I could get the AAA discount", the front desk clerk had me walk to a phone across the lobby and talk to a corporate Embassy Suites operator who was holding on the line. This operator gave me the AAA discount and told me to give the phone back to the front desk clerk. I explained that I was across the lobby and not near the front desk. She told me to put the phone down, not to hang up and walk to the front desk and tell the clerk there to pick up the line. I did as she told me, but then the desk clerk could not reconnect with the corporate Embassy Suites operator. This problem cost me another 10 minutes of standing at the front desk as the desk clerk searched his computer to find the information that the corporate operator had just entered. We used our AAA card at hotels all across the country and every hotel in which we stayed (except this one) immediately gave us the AAA discount.

Room Tip: Ask for a room with a view of the Riverwalk, of course.
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Campers5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Antonio hotels
Hotel Valencia Riverwalk
#10 of 355 in San Antonio
2,995 reviews
East Side
Omni La Mansion del Rio
Omni La Mansion del Rio
#22 of 355 in San Antonio
3,641 reviews
Downtown
Drury Inn & Suites San Antonio Riverwalk
Show Prices
Show Prices
Show Prices
East Side
The Westin Riverwalk, San Antonio
Hotel Contessa
#11 of 355 in San Antonio
3,127 reviews
Downtown
Drury Plaza Hotel San Antonio Riverwalk
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton San Antonio Riverwalk-Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton San Antonio Riverwalk-Downtown

Property: Embassy Suites by Hilton San Antonio Riverwalk-Downtown
Address: 125 E. Houston St., San Antonio, TX 78205-2247
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in San Antonio
#16 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Riverwalk-Downtown 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hilton Hotels Direct, Expedia, Agoda, Ebookers, Booking.com, Hotels.com, TripOnline SA, HotelQuickly and Traveltool, S.L.U. so you can book your Embassy Suites by Hilton San Antonio Riverwalk-Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Riverwalk Hotel San Antonio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing