The room was great and the location is perfect, but the service.....not so good. We went with another couple, so we had 2 rooms. One of the rooms was supposed to be river view, one not. This is what we were told on the phone the day before we checked in. When we got there, it was a whole different story. After we got to our room and discovered that neither room was river view (with a balcony), I went down to the lobby to get the problem fixed. As I stood in line for 30 minutes while the girls at the desk spent a great deal of time getting the guy in front of me the biggest balcony they could find on the river, I was told there were not river view rooms left.
The worst part is that this whole ordeal was the other couple had given us the room as a Christmas gift, and she wanted it to be so perfect. Not, and then on top of it, they billed our room to us instead of our friends. She was so upset about the room mix up, I didn't have the heart to tell her about the billing mix up. I guess she will find out when she gets her credit card bill.
We stay at embassy suites all the time when we travel, but I have never been treated like I was the ugly step child. Not happy with the service.
- Official Description (provided by the hotel):
- The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more less
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- Also Known As:
- Embassy Suites Riverwalk Hotel San Antonio