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Best Western Plus Lackland Hotel & Suites
Ranked #4 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed 17 October 2017

Military discount for graduating Airman's family !!! Friendly helpful staff Clean Rooms daily Close to the base and easy to get to !!! Knowledgeable staff who were very helpful and friendly that knew the area well enough to give directions and places to go for things to do with your family during our stay.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Best Western
Thank 680jodyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017

Dear Traveler,
Thank you so much!!! I am pleased that you enjoyed your recent stay with us here at the Best Western Plus Lackland. We hope you travel to San Antonio again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

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29 - 33 of 723 reviews

Reviewed 16 October 2017

This hotel could be excellent, with a few staffing improvements and a few minor cleanliness issues, smells in the rooms. They also need to address the issue of having no where to hang towels or wet clothing from the pool.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Best Western
Thank MorrisHarrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017


Dear Guest,
Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Lackland. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don’t let your previous stay leave you with a bad impression of us and let us make it up to you.

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Reviewed 16 October 2017

This hotel was clean, nicely decorated and great location if you are attending BMT Graduation. I would choose it again. Breakfast was convenient as we had to be up and out earlier than most hotels would have their breakfast ready!

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017

Dear Guest,
We are so happy to hear you enjoyed your stay here at the Best Western Plus Lackland. On behalf of all of us "Thank You". We are glad to offer the full breakfast early, not only to our BMT families, but to all who are here to enjoy. Thank you for the great review and we hope to see you and your family again.

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Reviewed 12 October 2017

King Suite-very roomy, clean, bathroom was nice size & all in one. Couldn't ask for a more comfy bed..Amenities were great. People very friendly. would diffinetly stay there again. The lobby & eating area was very clean & spaceous.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Q5044RCyvonnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017

Dear Guest,
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future.

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Reviewed 11 October 2017

Their TV service is HORRIBLE. Theres no TV guide on their service so you have to go through each channel to see whats on. The picture quality was crap also. I would probably never stay here again. Theres another one about 12 miles away.

  • Stayed: October 2017, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank davidpQ5409RX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017

Dear Guest,
I would like to thank you for taking the time to review your recent stay at the Best Western Plus Lackland Hotel & Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Please accept my apology.

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Additional Information about Best Western Plus Lackland Hotel & Suites

Address: 3635 Crooked Trl, San Antonio, TX 78227-4360 (Formerly BEST WESTERN PLUS Atrea Hotel & Suites)
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 357 Hotels in San Antonio
Price Range: €83 - €283 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Lackland Hotel & Suites 2.5*
Number of rooms: 77
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