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Reviews (750)
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All reviewsbmt graduationlackland afbair force graduationthursday and fridayvalley high gategraduation activitiesbasic training graduationgreat place to staymilitary familiesminute drivebiscuits and gravyhelpful with directionsindoor poolwafflesrecommend this hotelking suitehot breakfast
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Reviewed 16 October 2017

This hotel could be excellent, with a few staffing improvements and a few minor cleanliness issues, smells in the rooms. They also need to address the issue of having no where to hang towels or wet clothing from the pool.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank MorrisHarrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017


Dear Guest,
Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Lackland. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don’t let your previous stay leave you with a bad impression of us and let us make it up to you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

This hotel was clean, nicely decorated and great location if you are attending BMT Graduation. I would choose it again. Breakfast was convenient as we had to be up and out earlier than most hotels would have their breakfast ready!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017

Dear Guest,
We are so happy to hear you enjoyed your stay here at the Best Western Plus Lackland. On behalf of all of us "Thank You". We are glad to offer the full breakfast early, not only to our BMT families, but to all who are here to enjoy. Thank you for the great review and we hope to see you and your family again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

King Suite-very roomy, clean, bathroom was nice size & all in one. Couldn't ask for a more comfy bed..Amenities were great. People very friendly. would diffinetly stay there again. The lobby & eating area was very clean & spaceous.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Q5044RCyvonnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017

Dear Guest,
Wow! What an exceptional review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our beautiful hotel and our wonderful city in the near future.

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Reviewed 11 October 2017

Their TV service is HORRIBLE. Theres no TV guide on their service so you have to go through each channel to see whats on. The picture quality was crap also. I would probably never stay here again. Theres another one about 12 miles away.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank davidpQ5409RX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017

Dear Guest,
I would like to thank you for taking the time to review your recent stay at the Best Western Plus Lackland Hotel & Suites. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Please accept my apology.

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Reviewed 10 October 2017

Stayed here for BMT graduation at Lackland, AFB. The hotel is very close to the base and is a good value for the money. The staff was very helpful. They have a pool and a business center if you need access to a computer and printer. They also have a laundry facility and provides a decent breakfast.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jerrygK6385TL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this reviewResponded 6 November 2017

Dear Traveler,
Thank you so much!!! I am pleased that you enjoyed your recent stay with us here at the Best Western Plus Lackland. We hope you travel to San Antonio again soon and be sure to let us know when you’re coming so we can reserve your favorite room for you.

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