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“Impressive Looking Online - Tired In Reality”

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The Emily Morgan Hotel
Ranked #26 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 22 October 2017

Staying here one night in a king executive. Chose it due to location to the Alamo.it was advertised with great pics of a view to the Alamo but in reality it's really not the same at all. Our two sets of friends who we also booked in for about also claimed the same issue in their rooms.
We arrive at 3 cut Check in is at 4 pm - latest I have ever heard of in all my 30 years of travels and we had to wait as the room wasn't ready.
Hotel clean but very tired and very dated with fixtures chipped and falling apart.
Swimming pool in need of a refurb.
Room next to us were having a fight for hours (6 or so voices) and there was swearing and banging. We are positive we smelled drugs being smoked too.
Not enough toiletries in bathroom for both of us to have a shower at night and in the morning.
Bed big and comfortable.
I said hello to the staff member at the pool who was standing next to me and looking at me and she just turned her head away and didn't respond.
Doorman is almost sleeping on the sidewalk. Never opens the door. Never even looks up to acknowledge anyone at all. Go and check for yourself - it's hilarious!
Probably would not stay here again unless they changed staff and made some effort to modernise.

Room Tip: The view of the Alamo isn't worth the extra coin as the view isn't good
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Stayed: October 2017, travelled as a couple
Thank Zane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 23 October 2017

Dear Zane,
We appreciate you taking the time to share your thoughts regarding your recent stay with us. Our team is glad you found your room clean and your bed large and comfortable. We apologize that you experienced anything less than warm and friendly service. It is also disappointing that your accommodations were not what you expected them to be and that your rest was disturbed by other guests. This type of experience is not characteristic of our hotel. We are always available to help in any way we can. Your report will be discussed with our team. We would appreciate another opportunity to provide you with the stay you deserve.

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73 - 77 of 1,659 reviews

Reviewed 21 October 2017 via mobile

Wow! Great room, great atmosphere, awesome location! Never have I ever felt so welcome and pampered. We'll be spending every anniversary here now! Savanah and Mark are the best employees ever! Thank you for a wonderful experience

Stayed: October 2017, travelled as a couple
Thank StephandJav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 22 October 2017

What an honor it is to have been a part of your special celebration! Our team is humbled to know that we were able to provide you with the exceptional hospitality that you deserve. We'll pass on your lovely compliments to Savanah and Mark and be sure to share your appreciation with them. Thank you for choosing us at The Emily Morgan and for taking the time to share your experience with us. We cannot wait to welcome you back next year!

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Reviewed 21 October 2017 via mobile

The hotel its self is nice. Very friendly staff. Great location. Good breakfast buffet.

The room was good. We stayed on the top floor. The elevator was fast and smooth.

The room furniture was good. The bed comfortable.

The windows were small. They had desks in front of both of them. You had to work hard to see out.

The bathroom fixtures were not of good quality. The shower and sink faucets flopped loose in there mounts. Prices were coming loose.

The headboard of the bed was peeling the covering.

Overall positive experience. The management could do better.

Stayed: September 2017
Thank SH1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 22 October 2017

Thank you for choosing The Emily Morgan Hotel. We appreciate your thoughtful and thorough review. We are pleased to know that you had a calm, relaxing, and accommodating stay here with us. Our friendly and helpful team loves working to make your day! Your constructive notes regarding our property are appreciated as well, and we will pass along your feedback to our service team. We strive to provide every guest with an exceptional experience and would love the chance to give you an even better stay. Pay us another visit here in San Antonio!

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Reviewed 21 October 2017

Very nice rooms and facilities at the Emily Morgan. Hotel staff is very friendly and helpful. Short walk to anything you'd want to do in downtown San Antonio. Valet parking is expensive but worth it if you want to make sure your vehicle is in a safe place.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank joncY2157VV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 23 October 2017

Thank you for choosing The Emily Morgan Hotel and taking the time to share your thoughts with us. We are excited to read your stellar review and know that we could provide you with value, comfort, and service worthy of the standards that our guests expect. As you noted, our location is perfect not only for the Alamo just steps away but also the full range of delightful activities here in downtown San Antonio. Our team is proud to see that you felt wonderfully accommodated and we cannot wait for our next chance to host you.

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Reviewed 20 October 2017

We went for a girls weekend in San Antonio. None of us have stayed at the Emily Morgan until that weekend. We had a wonderful experience - the staff was very friendly and informative. The rooms were clean. Lobby was nice. We enjoyed our time having cocktails at the bar.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank patriciamJ350QU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 23 October 2017

Dear Patricia,
Thank you for making us a part of your girls weekend! We are delighted to have had the honor of hosting you and hope that you had some fantastic relaxation and reconnection time here at The Emily Morgan Hotel. It is wonderful to know that you felt so well cared for and that you took the chance to experience some of the great service and drinks that we have here at our bar. We hope to have earned the pleasure of a repeat visit in the future!

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Additional Information about The Emily Morgan Hotel

Address: 705 E Houston St, San Antonio, TX 78205-2023 (Formerly Emily Morgan Hotel)
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in San Antonio
#19 Romantic Hotel in San Antonio
#20 Family Hotel in San Antonio
Price Range: €130 - €298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emily Morgan Hotel 3.5*
Number of rooms: 177
Official Description (provided by the hotel):
Revel in an atmosphere of history, sophistication, and style when you step foot in the Emily Morgan Hotel. Since its construction 1924, the building that now houses our hotel has been an iconic Texas landmark, hovering majestically over the world-famous Alamo. Take a look at our offerings including upscale guest rooms and suites, an outdoor pool, fitness center, Oro Restaurant and Bar, a Library and Banquet facilities. Our hotel is ideally located just steps from the Alamo and a short walk to the River Walk, River Center Mall, Entertainment Venues many other Downtown offerings. Built in 1924 by famous architect Ralph Cameron, our hotel was originally constructed to be the Medical Arts Building on the Alamo Plaza. The thirteen-story tower features pieces of cast iron, unique ornamentation, and a copper roof with wood ribs. Perhaps the most interesting architectural feature of the building is the array of gargoyles that line the building, each portraying a medical ailment. ... more   less 
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Also Known As:
Emily Morgan San Antonio
Hotel Emily Morgan
Emily Morgan Hotel

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