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The Emily Morgan Hotel
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Reviews (1,685)
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951
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49
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All reviewsgreat locationgarden tubalamo viewhaunted hotelthe river walkwarm cookiesdouble treedirectly across the streetvalet parkingbeautiful hotelwithin walking distancehistoric buildingcorner roomvalet servicegreat roomconvention centerdowntown area
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102 - 107 of 1,685 reviews
Reviewed 21 October 2017 via mobile

The hotel its self is nice. Very friendly staff. Great location. Good breakfast buffet.

The room was good. We stayed on the top floor. The elevator was fast and smooth.

The room furniture was good. The bed comfortable.

The windows were small. They had desks in front of both of them. You had to work hard to see out.

The bathroom fixtures were not of good quality. The shower and sink faucets flopped loose in there mounts. Prices were coming loose.

The headboard of the bed was peeling the covering.

Overall positive experience. The management could do better.

Stayed: September 2017
Thank SH1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 22 October 2017

Thank you for choosing The Emily Morgan Hotel. We appreciate your thoughtful and thorough review. We are pleased to know that you had a calm, relaxing, and accommodating stay here with us. Our friendly and helpful team loves working to make your day! Your constructive notes regarding our property are appreciated as well, and we will pass along your feedback to our service team. We strive to provide every guest with an exceptional experience and would love the chance to give you an even better stay. Pay us another visit here in San Antonio!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017

Very nice rooms and facilities at the Emily Morgan. Hotel staff is very friendly and helpful. Short walk to anything you'd want to do in downtown San Antonio. Valet parking is expensive but worth it if you want to make sure your vehicle is in a safe place.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank joncY2157VV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 23 October 2017

Thank you for choosing The Emily Morgan Hotel and taking the time to share your thoughts with us. We are excited to read your stellar review and know that we could provide you with value, comfort, and service worthy of the standards that our guests expect. As you noted, our location is perfect not only for the Alamo just steps away but also the full range of delightful activities here in downtown San Antonio. Our team is proud to see that you felt wonderfully accommodated and we cannot wait for our next chance to host you.

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Reviewed 20 October 2017

We went for a girls weekend in San Antonio. None of us have stayed at the Emily Morgan until that weekend. We had a wonderful experience - the staff was very friendly and informative. The rooms were clean. Lobby was nice. We enjoyed our time having cocktails at the bar.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank patriciamJ350QU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 23 October 2017

Dear Patricia,
Thank you for making us a part of your girls weekend! We are delighted to have had the honor of hosting you and hope that you had some fantastic relaxation and reconnection time here at The Emily Morgan Hotel. It is wonderful to know that you felt so well cared for and that you took the chance to experience some of the great service and drinks that we have here at our bar. We hope to have earned the pleasure of a repeat visit in the future!

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Reviewed 18 October 2017

I would not stay here again, because the reservation request we made were not honored upon arrival. The person that checked us in was rude about trying to correct the issue, which still did not meet our expectations.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank melaniemJ9701RC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 19 October 2017

Thank you for notifying us of your experience. We are very sorry to hear that you had some issues with your reservation upon arrival. Please accept our sincerest apologies for any way that our service fell short of the high standards that we hold for ourselves. We will share your feedback with our team to be sure that we are always conducting ourselves properly. Pay us the honor of another visit here in San Antonio so that we can work to correct our shortcomings.

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Reviewed 17 October 2017 via mobile

This hotel is right across East Houston Street from the Alamo. It is a block from the San Antonio River Walk and very convenient for a visit to San Antonio if you don’t want to drive anywhere on you leisure stay.

We booked the hotel’s romantic getaway package which included champagne with dark chocolate covered strawberries delivered to the room, breakfast buffet with cooked to order eggs, valet parking, and a carriage ride. I felt pampered!

The accommodations are very nice and the architecture is beautiful. I especially enjoyed the fresh flower arrangements in the lobby. There air was perfumed with their scent. The hotel staff is very courteous and welcoming. I would be happy to stay here again.

Stayed: October 2017, travelled as a couple
Thank Randa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Emily Morgan Hotel, responded to this reviewResponded 18 October 2017

Dear Randa,
All of us at The Emily Morgan Hotel love that you chose us for your recent romantic getaway! Thanks so much for letting us be a part of your trip. From the carriage ride to our dark chocolate strawberries and delicious breakfast offerings, our special package is a big hit among couples, and we appreciate that you enjoyed it as well.
We are equally pleased that you found our decor and staff so delightful and look forward to hosting you and your beloved again down the road.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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