Upon arrival (1:30) we were greatly warmly greeted by the bellman and informed that our rooms were not quit ready. Not a problem! We checked in our bags and were off to enjoy the beautiful weather.
When we returned at 6 to check in we learned from a very hostile and clearly aggravated front desk attendant that only one of our rooms was ready and it would be 30-45 minutes before our second room would be ready. Again, not a problem. We took our cookies and sat in the lobby and waited and chatted with others who had been patiently waiting for 2 hours for their room!! After 45 minutes we returned to ask if our room was ready and this time a hotel manger informed us that house keeping was behind and we like everyone else would have to wait. Needless to say this did not sit well. How is this my fault that you are 3.5 hours past check in and our room is still not available?! A few strong words were exchanged and magically a room became available.
Upon arrival in one of our rooms it was clear that housekeeping was most defiantly behind and cutting corners. The room was thrown together and the towels had long black hairs attached to them and a/c unit wasn't working properly. The front desk was in no way apologetic but finally sent up new towels and someone to fix the a/c.
They are either understaffed or in need of a hospitality staff attitude adjustment. It's truly a shame that such a beautiful place can be tainted by less than enthusiastic team members. Their only saving grace is the location, the friendly bartender, and the awesome bellman.
Defiantly not worth the money. :(
- Official Description (provided by the hotel):
- Revel in an atmosphere of history, sophistication, and style when you step foot in the Emily Morgan Hotel. Since its construction 1924, the building that now houses our hotel has been an iconic Texas landmark, hovering majestically over the world-famous Alamo. Take a look at our offerings including upscale guest rooms and suites, an outdoor pool, fitness center, Oro Restaurant and Bar, a Library and Banquet facilities. Our hotel is ideally located just steps from the Alamo and a short walk to the River Walk, River Center Mall, Entertainment Venues many other Downtown offerings. Built in 1924 by famous architect Ralph Cameron, our hotel was originally constructed to be the Medical Arts Building on the Alamo Plaza. The thirteen-story tower features pieces of cast iron, unique ornamentation, and a copper roof with wood ribs. Perhaps the most interesting architectural feature of the building is the array of gargoyles that line the building, each portraying a medical ailment. ... more less
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- Also Known As:
- Emily Morgan San Antonio
- Hotel Emily Morgan
- Emily Morgan Hotel