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20 - 25 of 133 reviews
Reviewed 6 August 2018

The front desk personnel were very nice and professional for check in. There was a lot of updating going on when we were there so very messy in hall ways, and on top of all of that, they were changing all the mattresses
for the whole hotel. It was a great location for all kinds of activities.

Date of stay: July 2018
Thank Clarence B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - San Antonio - Colonnade, responded to this reviewResponded 8 August 2018

Clarence, thank you for staying at our hotel. We are pleased to know you were impressed with our convenient location, but we are sorry for the issues you experienced and regret the inconvenience it caused. We appreciate your feedback and hope to host you back in the future.

Sincerely,
Hotel Management

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Reviewed 30 June 2018

Overall, I enjoyed my stay here. It was comfortable. I had a room with a queen- sized bed that looked nothing like the photos of the rooms. That being said, the only issues I had with the stay was the fact that I was given only one large plate, one small plate, one cup, and one steak knife for more than a one night stay. The new staffer didn't give me extras and only a few dish detergent packs. The previous staffer would give more dishes for multi nights. I also didn't like that the Discovery and Foxnews channels stop working during my stay. The iron in the room didn't work. I saw two bugs in the room. The room could use an upgrade.

The stay was good for the price.

Date of stay: June 2018
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank amariah1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - San Antonio - Colonnade, responded to this reviewResponded 1 July 2018

Thank you for returning back to our hotel. Although you had a pleasant stay here, we are sorry for the service issues during your stay and regret the inconvenience it caused. Your feedback has been shared with the appropriate team so that our future guests never experience such problems again. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way.

Sincerely,
Hotel Management

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Reviewed 15 June 2018 via mobile

Have stayed in extended stay in spectrum one (in San Antonio), amazed by the way I was treated by the staff and hospitality was awesome. I would love to come and stay in this extended stay again and will recommend to my friends, definitely 5 ⭐️⭐️⭐️⭐️⭐️

Date of stay: June 2018
Trip type: Travelled on business
Thank Mohan R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - San Antonio - Colonnade, responded to this reviewResponded 15 June 2018

Mohan, thanks so much for recommending us to future travelers. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. Reviews such as yours mean a lot! Thanks again, we look forward to welcoming you back to Extended Stay America.

Sincerely,
Hotel Management

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Reviewed 24 May 2018

Staff has always been courteous and friendly. The rooms are adequate in size for our family of 6. It's in a great location. They need to add more to their kitchenette supplies as there was very little available to us on our last visit due to being completely booked.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Melissa S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - San Antonio - Colonnade, responded to this reviewResponded 24 May 2018

Thank you for reviewing your stay at Extended Stay America. It’s great to know that you loved the spaciousness of our room and enjoyed the service provided by our friendly staff. We appreciate your feedback and look forward to seeing you and your family again soon.

Sincerely,
Hotel Management

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Reviewed 26 April 2018 via mobile

We had a confirmed reservation. We arrived late at night with a 5 year old and were told they couldn't find our reservation, even though we showed the email confirmation. The place reaked and was very, very dirty. We were told to call customer service. After an hour of terrible assistance, we had to find another hotel ourselves, because staff couldn't explain how we got an email confirming our room reservation, but they didn't have a room. I wouldn't recommend this place to my worst enemy. In the end, we found a different hotel close by that was wonderful and clean. Don't even try this place. There are better, cleaner hotels. Anything is better than this place.

Date of stay: April 2018
Trip type: Travelled with family
Thank Anaition
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - San Antonio - Colonnade, responded to this reviewResponded 26 April 2018

Anaition, thank you for sharing a review about your visit to our hotel. It is clear from your comments that service was lacking when you stayed with us. Please accept our apologies for the mistake with your reservation, and know that we are working with our team to prevent future instances from occurring. Thank you for bringing this to our attention. We appreciate your patronage and hope to have an opportunity to serve you and your family again in the future.

Sincerely,
Hotel Management

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