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“Poor due to first room heating system did not work and the second room's heater never got warm”

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Days Inn San Antonio Alamo/riverwalk
Ranked #275 of 357 Hotels in San Antonio
Reviewed 2 January 2017

The bathroom was not the cleanest due to old knobs and tub stopper. They entered three different amounts on my bill which messed up my checking account until we checked out. The pending amounts were then released. Should not ever happen. Michael could not explain the charges they had pending.

  • Stayed: December 2016, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Days Inn
Thank wmgeraldjoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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190 - 194 of 867 reviews

Reviewed 2 January 2017

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
2  Thank heathera982
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 1 January 2017

Last minute stay to see Riverdale with holiday lights. Pros-Rooms were updated, beds were comfortable and check out was a breeze! Cons-hour wait for check-in, had to ask for towels, (large baskets of dirty towels & sheets sitting in lower level outside both days), continental breakfast poor, dirty floors.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
1  Thank Joanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016

We had a terrible experience here to say the least. I booked 6 rooms for a family vacation at the property, as the location is right by the Alamo, and a 10-15 minute walk from the riverwalk. At arrival, the staff did not have my reservation, and were extremely unhelpful.

After that, once we were able to check-in, ALL of our 6 rooms were disgusting, beds were not made, floors and bathrooms were dirty, there was hair all over the tub, bed sheets completely dirty, and no shower towels in the rooms.

I honestly can't believe someone would consider this room as "check-in" ready. After reporting this to the front desk, the staff was extremely rude and unhelpful, specially the GM (Ana Mercado). I work in the hospitality industry, and it is unbelievable that a person with her skill-set can be the GM of a so called hotel.

To make things worse, as my booking was non-refundable, I demanded a refund, and the staff shared with me that my card was not going to be charged until check-out, so there was nothing to worry, as they would not charge my card. I even got an email from the GM saying my card would not be charged, and they would not charge me the cancellation. However, once I tried using my credit card later on that day, my card was maxed out. The hotel had made 11 charges on my card to an amount that was 3 times the amount booked.

This was unbelievable, as it ruined my vacation, and they were not willing nor able to revert the charges. They could not care less about my situation, and just kept saying it was going to be dealt with. This is the apex of poor service, lack of competence, and borderline fraud.

I DO NOT RECOMMEND STAYING HERE EVER! Pay more to stay at a better place, or if you are on a budget, stay at the Rodeway Inn next door as it very similar priced, and rooms are a bit older, but worth the stay.

Room Tip: Don't stay here, ever!
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  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Luis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2016

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
1  Thank 853geraldt
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Days Inn San Antonio Alamo/riverwalk

Address: 902 E Houston St, San Antonio, TX 78205-2027
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #275 of 357 Hotels in San Antonio
Price Range: €31 - €149 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Days Inn San Antonio Alamo/riverwalk 1.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Days Inn Alamo/Riverwalk Hotel San Antonio
Days Inn Riverwalk San Antonio
San Antonio Days Inn
Day Inn San Antonio Alamo Riverwalk
Days Inn San Antonio

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