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Reviews (1,094)
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All reviewsexecutive floorvery nice hotelfront desk staffhotel restaurantair conditionercontinental breakfastroom was clean and comfortablebusiness tripnice stayfitness centerpool and hot tubsaguaro national parkhappy hourelevatoratriummountainsrefrigerator
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102 - 107 of 1,094 reviews
Reviewed 11 November 2017

This hotel has wonderful staff and good location, but is undergoing a massive renovation which is loud during the day, making a restful stay impossible.
We were attending a funeral in Tucson and chose this hotel because it was close to the funeral location. We arrived at midnight and at 6am we were jolted awake by the slamming of doors-the breakfast food service room is next door to room #235, so staff going in and out of that room were busy and paying no attention to the nose they were making. We called and asked for help from the front desk-our requests were honored.
But we decided to move to another, quieter hotel and talked with the front desk staff who handled the early check out with complete care and competence, which was appreciated given the reason we were in Tucson to begin with.

Room Tip: do not accept room #235-it's noisy
  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
3  Thank buckrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

It turned out I couldn't even stay the night after checking in because the room was stuffy and hot and reeked with a sickening, intense paint odor. The building is under renovation, hence the paint fumes, but letting the room ventilate with the action of a working HVAC unit (and maybe even a fan besides) for a few hours before any guest attempted to occupy it, which should have been do-able, would have helped considerably. Despite maintenance staff reprogramming the HVAC unit, the air-conditioning wouldn't kick in and I could feel the room getting hotter, way too hot and stuffy for sleeping. Then I found the second room staff offered, the only other available, much the same. Also: Both were cramped and had few charging outlets, inconveniently placed. From what I could see at night, around in-progress construction, the lobby and grounds do look attractive. Certainly, the location is convenient. So the front desk staff must have checked me out again when I returned my bottled water and declared I must leave because the room was making me feel ill. As soon as outdoor air hit in the parking lot, I felt much better, so I drove on.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank ECP-Writes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2017

There was a bug in my bed. Burger from room service was raw, and eggs in breakfast buffet were slimy. Waffles gone at 745 am, staff member was asked if there was any more mix, she just walked off. Hotel is not close to a freeway either, took a long time to get to it on surface streets

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank stephaniehE3331MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Beth S, Director of Sales at Hilton Tucson East, responded to this reviewResponded 7 November 2017

Hello Stephanie and thank you for taking the time to write a review. We are disappointed to learn you were not satisfied with your stay. If you'd like to discuss the condition of your room, please contact the hotel directly at 520-721-5600 and ask for the General Manager. We take any pest report seriously and want to be sure it was addressed immediately. We are surprised to hear you were dissatisfied with the food and buffet. We receive many compliments on not only the menu items and buffet, but also our service. And while the hotel is not adjacent to the interstate, our location on the East Side of Tucson puts us in close proximity to many of Tucson's major employers and attractions. We hope you visit again so you can experience the service and hospitality for which we are known.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

Staff from the front desk, room service, the restaurant and conference support was terrific. Room was super comfortable. Loved the walk around the wash as an alternative to the fitness center. Food at all meals was very good.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank jjreinke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Beth S, Director of Sales at Hilton Tucson East, responded to this reviewResponded 7 November 2017

Thank you for the wonderful review. We are pleased you enjoyed not only the facility and surroundings, but also our fantastic staff. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017

Ongoing Construction and a faulty elevator caused some initial issues but they were resolved. The breakfast dining and service was quite pleasant. The room layout had a few issues. Overall the value of the stay was quite high.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank danielmM9364QT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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