The good: The pool staff at the main pool. Alex, Faith and Chad were all AWESOME to say the least. Excellent service and super friendly. Faith even made small raspberry smoothies for all of the kids using the pool on a super hot day. This pool was nicely maintained and had plenty of chairs and umbrellas to go around. The service from the desk to housekeeping was great too. We opted for a hacienda in order to give our 2 kids more space and a quieter area in general, we were not disappointed.
The meh: Hacienda rooms were spacious and well laid out, but they are in dire need of some TLC and updating. Carpets are slightly stained and worn, furniture has that almost moist and sticky feel to it. Chipped paint, towel rack was nailed to a 2x4 attached to the wall, broken window, etc. The pool closest to the Hacienda is neglected as well and overrun by unsupervised teenagers blasting music...and 9 lounge chairs to accommodate the multiple families that may visit it.
The gross: The bathtub did not drain well...most of all, when we arrived and the 2 mornings after, there were a bunch of roaches in the tub. SUPER disgusting, to the point where I'm freaked out about the thought of
unwillingly taking some home with me.
Overall, we would return for the seclusion and awesome service however we'd definitely ask to inspect the room for roaches next time.
- Official Description (provided by the hotel):
- Home of the PGA TOUR's Champions Tour in 2015, the Omni Tucson National Resort boasts an award winning service team, chef-driven restaurant concepts, exquisite meeting space and 36 holes of world-class golf on our Catalina and Sonoran courses. ... more less
- Reservation Options:
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- Also Known As:
- Omni Tucson National Hotel Tucson
- Tucson Omni
- Omni Tucson National Resort Arizona