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Reviewed 16 June 2017

My husband's family lives in Tucson and we were to be married at their house February 19, 2017. We wanted to stay at a very nice hotel and we chose the Hacienda del Sol.

I made the reservation almost 3 months ahead of the date. We booked their most expensive room - the Catalina Room with "stunning mountain and city views." I called the property and told them this was our wedding weekend and honeymoon and that we preferred an upper floor with a mountain view. They said they could not guarantee it. My experiences over decades traveling the world is that a hotel can guarantee a certain type of room (barring extraordinary circumstances). I called them once a month and a week before our arrival to affirm this request and explained that we live in a big city - Los Angeles - and therefore did not want a city view and that this was a very special occasion. Upon our arrival, guess what? They gave us a city view. I stood at the front desk explaining again the wedding, we live in the city, etc. and guess what? They found a room for us with a mountain view! So why the runaround?

Second big problem. The next day, Saturday, I had booked an in room massage at 4:00 pm so that I would be relaxed for the rehearsal dinner after a day of wedding preparations. We were out of the room until 2:00pm and when we returned the room still had not been cleaned. Obviously, I did not want housekeeping to show up during or after my massage and I wanted to take a nap, so I called and asked if they could do the room as soon as possible. Again, the runaround. Finally around 3:00 the supervisor showed up and cleaned the room all the while complaining that they were understaffed and had too many arrivals. Really? At a four star hotel? My dream afternoon of a nap, massage and pool time didn't happen. I got the massage but I was so keyed up by the ineptitude of housekeeping that I found it hard to relax.

On the plus side, the room was beautiful as was the mountain view. The casual restaurant was enjoyable. And I might even stay there again based on the beauty of the property. But for the price I paid (it was high season) and the level of luxury promised, they really need to better train their staff, make sure they are staffed properly and listen when a guest tells them she is getting married that weekend. How much bigger a special occasion does it need to be to get a little consideration?

I am sure the response of the hotel will be "well it all turned out all right" but that was only after I argued, cajoled and refused to take no for an answer. All emotions I could have done without on my wedding weekend at the number three hotel in Tucson.

Room tip: Catalina rooms are large and beautifully decorated We were on the second floor facing the mountains and the views are exceptional.
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lisad5969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2017 via mobile

I cannot say enough great things about this gem of a property! The staff are super polite and helpful. The property is utterly breathtaking. The views are out of this world fabulous - from the views of their 1929 pool covered in bougainvillea while enjoying breakfast, to the nighthawks swirling over the beautiful new pool in the moonlight, to the sunrise coming up over the mountain top from your patio, to the beautiful glowing sunsets past the infinity pool at dusk, to the cacti everywhere on the property in-ground and in gorgeous painted terra-cotta pots, to the original Spanish-style fireplace in the lobby where the serve the BEST Arbuckle blend of coffee made especially for Hacienda del Sol, to the courtyard and it's amazing strings of lights and fountains. You will not tire of things to explore or look at on this property.
They have excellent food. Do not skip breakfast!!! Or the crème brûlée at dinner! If you are lucky enough to have Eduardo serenade you with his guitar over dinner, then you are just that - lucky! He is Carnegie Hall doctorate trained!
The new Catalina Mountain rooms are huge with Keurig machines, hand painted tile showers and sinks and outdoor showers and patios. Lovely! Can't wait to return!!
Look for Bones, btw, he's the sweetest guy. Very helpful and offers lots of advice on where to go, for example, he told us about the Fry Bread at San Xavier Mission and where to shop on 4th Ave, as well as about the Guadalajara Grill for lunch one day! Thanks, Bones!

Date of stay: June 2017
Trip type: Travelled with family
2  Thank ramona0101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 June 2017

What can I say this place was like going home. I loved everything about it , the staff couldn't do enough for you the food was great , when I wasn't riding my beautiful horse called renegade I spent time in and around the pool . The grounds were well kept with lots of different cacti . If I could stay longer I would .only been back two days missing it already.have re booked for next year.
Jo from poole dorset england

Date of stay: May 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank JoB2423
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 June 2017 via mobile

Our visit started by entering "the back way" to walk the grounds.
The first staff member we encountered was a gentleman maintaining the pool area. Bones greeted us with enthusiasm and initiated a very friendly conversation. He really did set the tone for the nice brunch we had.
The dining room was gorgeous, but we were pleased to be able to sit in the more simple patio room that welcomed our dog.
Service was good, seating staff, and carving chefs were all professional and friendly.
Food for most part absolutely delicious. The eggs Benedict, though the English muffin didnt fair well on the steam table did provide insulation that kept the perfectly poached eggs and decadent hollandaise protected and I would have preferred the lamb not well done.
Minor glitches in an otherwise fantastic buffet and overall experience.
We ended by walking more around the grounds that felt like a world class botanical garden and art gallery.

Date of stay: May 2017
Trip type: Travelled as a couple
Thank SaylorBucker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 June 2017 via mobile

So, I live around the corner from this place and have been looking for an excuse to stay here. Well, our AC broke in 100F temps and husband/son are outta town... so this is my excuse! Absolutely love this place. Grounds are amazing, pools & views are spectacular. Wine list is good. Restaurant is okay... they have some amazing things and some not-so-amazing things.

Highly recommend staying here. If you're local and want to check it out over the summer... very reasonable prices. I know I'll back!

Date of stay: June 2017
Trip type: Travelled solo
Thank jclkovatch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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