Thanks for taking time to post a review. We are glad to hear that you were delighted with our friendly staff. On the other hand, we're sad knowing that your stay was anything less than pleasing due to the condition of the room provided at that time. We make it a point to put in extra effort to ensure cleanliness, proper functionality and presentation of our facilities are carefully attended to, and we are sorry if we fell short of that expectation. Rest assured we will take note of this feedback, share it with the team and use it for further developments of our hotel. We look forward to having you back so that we may redeem ourselves and provide you an even better guest experience in the future.