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All reviews front desk very nice hotel would stay here again breakfast room visiting tucson bed was comfortable hot tub clerk
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Reviewed 28 February 2020 via mobile

We stayed here three nights, Feb 25-25. The hotel was modern/nice/ clean/standard for its class. Breakfast had protein, fiber and fruit available. It was adequate yet unimaginative, heavy on sugary items. They had two types of tasteless omelets to choose from and a few types of bottled hot sauce and salsa packets to try to give them some zip. Also weak, bitter, average coffee. The breakfast room had lovely sun coming in to wake my brain up in the am. That was nice.
The mattress and pillow was comfortable. Duvet was too hot for my liking so I finally asked for a thinner blanket, then slept much better.
The thing that was quite substandard was the WiFi. We like to read the morning news on our iPads, read a little before bed. We couldn’t get reception in our room. Even sitting in the lobby where it was supposed to be best was intermittent. The front desk person said they had just changed providers to fiber optic to increase speeds and hadn’t yet worked out the bugs. So why didn’t they call that provider and fix the problem ASAP? The location was very good to visit our friends in Oro Valley without spending too much. I’d stay here again if their internet was fixed. Otherwise, no, I’d look for something else.

Date of stay: February 2020
Trip type: Travelled with friends
Thank DrMFoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this reviewResponded 12 March 2020

Hi DrMFoo,

Thank you for sharing your thoughts from your recent visit.

We constantly look for ways to make each stay better for all guests, and we're sorry that the issues with breakfast and internet service affected your experience with us. Our priority is to provide a unique experience to all of our guests, but we failed to deliver this time. Your comments are shared with the hotel team for continuous hotel improvements.

Thanks for sending your feedback, and I'm confident that our hotel will do their best to make the future experience better.

Regards,

Virgil N.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020 via mobile

This was a very nice holiday inn express. It is everything I expected based on many stays around the country. The only minor complaint is that I felt the wifi might have been a bit slow. Definitely would stay here again.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank 83cliffk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunshine44069485555, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this reviewResponded 28 March 2020

Thank you for your review. Great news we have changed our WiFi to be able to provide a better signal throughout the hotel. We are glad that you have been able to see the consistency of the Holiday Inn Express brand throughout your travels. We look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2020 via mobile

We travel from Maine to California and back every winter. We usually stay in Holiday Inn Express or Hampton Inn. This was the first time in this particular HI. The new renovations were poorly done. Bad paint job, missing caulking between floor tiles. Overall it was very shabby compared to many other HI we’ve stayed in. On top of that, the room rate was horrible. We paid $194.47 for one night. Would not recommend this hotel at such a high room rate.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank KayHRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this reviewResponded 29 February 2020

Hi there, KayHRS!

Thank you for taking the time to leave us your feedback about your recent stay at our Holiday Inn Express & Suites Tucson hotel. We value our guests' comfort and strive to be your dependable choice for your travels.
I am sorry that you find our accommodation less pleasing and our rates not on par. I have shared your feedback with the team and know that they will consider your thoughts for enhancements.

Please stay with us again soon so that we can demonstrate our commitment to your comfort and satisfaction. We look forward to having the opportunity to restore your confidence

Until your next visit!

All the Best,

Alice P
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2020 via mobile

We stayed 4 nights while attending the gem show. Room was quiet. Heater was fine. Toilet flushed well, though they need to change the gismo inside—it made an annoying leaking noise when filling up. Bed was comfortable, though it creaked. Complimentary Breakfast was typical of such motels. Staff was friendly. They did miss cleaning our room the first nite. Good location.

Date of stay: February 2020
Thank Charleszckr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this reviewResponded 22 February 2020

Hi Charleszckr,

Thank you for choosing to stay with us while you were in Tucson. We may be limited in select service hospitality but we are committed to ease in every way. I'm elated to learn you had an enjoyable time with our room and dining experience.

I understand you were taken aback by the less than appealing bed and lackadaisical housekeeping service you received, forgive us for the disappointment. Our aim is to provide all of our guest’s great customer service with a unique and indelible experience. Your feedback is important in our continuous drive for excellence. I shared this with the involved department and team, and will use it as a tool to improve the service we deliver.

Again, I appreciate you sharing your review. We hope to welcome you back to our hotel and we want your stay to be perfect.

Best,

Zel N.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2020 via mobile

Hotel was just decent. The staff not so much! Not friendly and unhelpful. Wasn’t even able to get a receipt printed for hotel stay. Front desk said no! Took almost a week for them to respond after calling IHG customer service almost a week of them calling the hotel to send it. All of a sudden after corporate calls them, they were able to produce a receipt (needed for my Corp expense) Also, hotel is in a very bad area. Seems unsafe and the surrounding area matches the unsafe hotel. Doors left open and people hanging out around vehicles for hours. I left for a few of them and returned... same people at different vehicles “just looking around” The TV barely worked. The staff seems to also come in late frequently. For breakfast, over half of the hot items weren’t “available yet”, even though services have been opened for over a hour and a half.

Date of stay: February 2020
Trip type: Travelled on business
Thank MJ0715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, General Manager at Holiday Inn Express Hotel & Suites Tucson, responded to this reviewResponded 18 February 2020


Hello MJ0715,

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.

We take pride in ensuring that we provide Select Service hospitality that is fresh, practical, and efficient accommodations for Simple, Smart Travelers. I regret to hear that this was not what you had experienced during your stay as a result of amenities not being available or not working and the lack of a sense of security in the property. We know that we could have done better job at this especially in the service we provided in handling your request for a receipt and available options during breakfast. Rest assured, Hotel management and our maintenance and front desk teams have been provided a copy of your feedback and will investigate and resolve it at the soonest possible time.

This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. In addition to this, I have sent you a Private Message for further details, to get to know more about your stay.



Safe travels.


Hector P
Case Manager
IHGService

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