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Reviewed 4 July 2018 via mobile

We stayed at the Omni the weekend of the New England Fishing Show. Great hotel very convenient with all of the offerings in Providence including the mall. Short distance to Federal Hill where many awesome restaurants. The Omni had amazing views from the room, clean and excellent service!

Date of stay: March 2018
Trip type: Travelled as a couple
Thank Michele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2018 via mobile

We stayed here for two night and thought it was one of the better addresses in town based on reviews but we were really disappointed.

- internet is chargeable at $10 for just 3 MB which is hardly enough to check emails.
-general impression of the hotel is aged and minimally maintained.
- rooms are decorated very simply and without taste
- bedsheets are smelly
- bathrooms make me think of a hospital

All in all not a pleasant place to stay and I would not recommend it.

Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank Heini12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Guest Relations Manager at Omni Providence Hotel, responded to this reviewResponded 9 July 2018

Thank you for taking the time to share your thoughts. We are disheartened to read that you had a disappointing stay. By joining our Select Guest Loyalty program, wifi is free starting on your first visit, plus many other great perks! I apologize that you found your bed sheets to be smelly and bathroom to be hospital like. I have passed this feedback to our housekeeping team to address immediately. We hope you reconsider staying with us again in the future and give us another chance to wow you.

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Reviewed 2 July 2018

This is a great spot if you are going to the convention center or need to access downtown Providence. There is a pool, hot tub and excellent workout facilities so it is versatile and accommodates many kinds of travelers. As well there are several food service businesses on premises so that you can have coffee, breakfast, lunch, dinner, and evening drinks without leaving the hotel.

FYI-Parking lot does not allow in/out access once you have parked; it's hourly.

Date of stay: June 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank CalvinSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Guest Relations Manager at Omni Providence Hotel, responded to this reviewResponded 17 July 2018

Thank you for your review! We are glad you loved all of our amenities and restaurants during your stay with us. Parking in the convention does not allow in and out privileges and you pay as you come and go, but if you valet with us, you get in and out privileges for a daily fee. We hope to see you soon!

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Reviewed 1 July 2018

We came back to the Omni for Waterfire, the location is almost perfect for that a very short walk! As with our last stay check in was easy, the hotel clean and very quick valet service. they even had our room ready early on this very busy weekend!!

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank john D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Guest Relations Manager at Omni Providence Hotel, responded to this reviewResponded 17 July 2018

Waterfire is one of our favorite summer events! We are happy you came back to visit and were able have another wonderful stay!

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Reviewed 1 July 2018 via mobile

Just check in for a 3 night stay.
First impression,
1.front desk clerk not friendly at all.
2.Parking is not free it is expensive! $20.00 a night
3. No free WIFI
4. Hair in the sink
5. Thermostat does not work. Way to cold. Called guest service and they were sending someone up.
6. There was a water issue so a few places were not open for dinner
7. Placement of the TV is awkward. The TV doesn't move so if you are not at the correct angle you can't change channels or volume. If you are at the bed next to windows, you can't see very well.
I think when I come back I won't be staying here. The Hilton Garden inn that I stay at last year was 100% better.

Date of stay: July 2018
Trip type: Travelled with family
Thank 283maric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Guest Relations Manager at Omni Providence Hotel, responded to this reviewResponded 9 July 2018

Thank you for your feedback. I apologize that your thermostat did not function properly and that the TV placement was awkward. I have passed this information along to our engineering team. One of the many benefits of joining our Select Guest Loyalty Program is free wifi beginning on your first stay and we hope you re consider staying with us the next time you come back to Providence so we get you started!

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