While this hotel is charming and well appointed on its surface, the impression lacks substance. The heating system in our room was failing, so we called the front desk at about 10 PM. There was no "engineer" or technician available to diagnose or repair the problem. While it was chilly but quite bearable, by midnight the heat failed entirely, and we could not sleep for freezing. I tried to adjust knobs and they simply fell off! When we informed the desk the following morning, they made no attempt to reimburse us or offer any compensation for a sleepless, painful night, until I asked.Then they gave us vouchers for a free breakfast, which failed because there was only one( very nice) waiter on duty on a crowded holiday. After a long wait we had to leave before being served, or we would have been late to my daughter's new student orientation at Brown University. Because of its poor equipment and staffing, this hotel lost our business for the next four years.
- Official Description (provided by the hotel):
- Hotel Providence is nestled in the heart of downtown Providence's Arts and Theatre district. Located mere blocks from boutique shopping, galleries and perfect little cafes/restaurants, Hotel Providence is itself a place where the arts are celebrated and where finding new passions (or reviving sleeping ones) are celebrated! We all have a passion...discover yours at Hotel Providence! ... more less
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