We booked a suite with a private spa at Wildwood Inn. The advertising on their website said it is on the Fall River. IT IS NOT ON THE FALL RIVER!!! That is false advertising. They are far from it. You cannot even see the Fall River from Wildwood Inn. We got into Denver at 8:00, (got up to catch our flight at 3:00am), we rented a car and stopped for breakfast in Boulder. At 10:00am I called to see if they would clean our room right away and told them that we had been up at 3:00am. She told me just to drive on up and go straight to the Wildwood Inn and she would see if it was ready. We did just that and got there at 11:30am. I went in to inquire and she said it wasn't ready. I asked her if she could call us as soon as it got ready and she said she would. We were really disappointed at that point that they didn't have better customer service. We went to the Wheel Bar and had a cocktail. We asked the people there if they had ever heard of Wildwood Inn. They said they didn't know much about it. We told them what had transpired and that we would be staying at the bar until they called to notify us that the room was ready. At 3:00, (check-in time), she still had not called. We drove back and went in and inquired if we were too early to check-in. (There was a different person at the desk but the mean lady was there, too, on the phone). We let the lady know that we knew we could check in but were extremely unhappy with their customer service. We told her how we had been at the Wheel Bar waiting for the phone call that never came and had told several people that we were waiting for them to call. The lady on the phone dropped the phone on the floor and screamed: Refund them their money, they are not welcome here!!! We couldn't believe it. It was the weekend of the Autumn Gold Festival and most places were sold out! Thank God for a good person working at the Bear Claw that gave us one night then hooked us up with Estes Park Condo's.
- Official Description (provided by the hotel):
- We invite you to come and experience the beauty of the majestic surrounding mountains and river, the abundant wildlife, and the star studded nights away from the congested areas of Estes Park. With six acres of private mountainside land and Rocky Mountain National Park adjoining, you can let your spirits soar and your children explore. When choosing one of our river condos, you will experience the calming of the beautiful Fall River as well as fishing just steps from your door. Give us a call and join the many couples and families who return year after year. We know you’ll want to become a repeat guest too! The Younglund Family & Staff, Spacious up scale suites, studios and vacation homes. Private deck hot tubs, steam baths, fireplaces, playground, hiking, open year around, AAA, Friendly hosts. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Wildwood Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Wildwood Hotel Estes Park