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All reviews typical courtyard adobe style bistro area journal center rio rancho full service restaurant starbucks coffee nice hotel new mexico front desk staff indoor pool the general manager night stay parking lot king bed checking in room was clean and comfortable
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Reviewed 21 September 2018

Our Hotel room was so dirty that the bottom of our socks were black from walking around the room with no shoes. Also these properties have no complementary Breakfast. Just one cup coffee maker in the room

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Marty2zihua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTamiS, General Manager at Courtyard Albuquerque, responded to this reviewResponded 24 September 2018

Dear Marty2zihua:
We want to sincerely apologize for your issue during your recent stay. We do offer rates that include breakfast that are a great value and would invite you to ask about these on your next trip.

We also feature a Starbucks in the hotel for your enjoyment but yes, we also have a coffee maker available in each guest room. Feel free to always ask the front desk or dial them to get more coffee delivered to your room, 24 hours a day!

We look forward to your next visit and an opportunity to win your loyalty.

Thank You,
Tami J. Scott
General Manager
Tami.Scott@Marriott.com
505-823-1919

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018

While it may be in a fairly good part of town, I simply can't recommend this hotel. It was severely outdated and not up to the standards of most hotels we've seen in this price point. The bathroom was really in need of some updates and the shower made a loud screeching noise. And the shower curtain... well, I didn't really want to be anywhere near it since it didn't look like it had ever been cleaned.

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ErickEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2018

Well trained staff from checking in to dining and maid service. Excellent breakfast and lunch. Great workout facility with an indoor/outdoor pool. Surrounded by excellent restaurants within distant (Ojos Locos Mexican; Bravo's Italian, etc... ).

Room Tip: King size bed was excellent with in room coffee and mini fridge. Views were spectacular....
  • Stayed: August 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank O4593MLfrankb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTamiS, General Manager at Courtyard Albuquerque, responded to this reviewResponded 29 August 2018

Dear O4593MLfrankb:

Thank you so much for taking the time to review our hotel - Courtyard Albuquerque. We truly appreciate your feedback and we are glad to hear that you enjoyed our convenient location.

We look forward to your return to Albuquerque and please do not hesitate to reach out to me directly for your next reservation.

Most Sincerely,

Tami J. Scott
General Manager
Tami.Scott@Marriott.com
505-823-1919

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2018 via mobile

I had chosen this location because it is close to Rainbow Ryder, for a 5:15am Hot Air Balloon flight!
The hotel is clean, quiet. Staff friendly.
Pool is clean, property is well maintained.
Our room was pretty far from the front desk, but close to pool.
Cabela's is across the parking lot.

Stayed: June 2018, travelled as a couple
Thank USA-Traveler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTamiS, General Manager at Courtyard Albuquerque, responded to this reviewResponded 21 August 2018

Dear USA-Traveler56:
Thank you for taking the time to review our hotel - Courtyard Albuquerque. We are so glad to hear that you choose our hotel due to our proximity to Rainbow Ryders and the Balloon Fiesta Park. As you noticed, we are directly across from the new Cabela's and soon there will be some other very exciting retail in addition for your shopping enjoyment.

We are so glad to hear that you enjoyed our indoor pool. Did you have the opportunity to enjoy the beautiful landscape in our courtyard?

We look forward to your next stay - please do not hesitate to reach out to me for your next reservation.

In hospitality -
Tami J. Scott
General Manager
Courtyard Albuquerque
Tami.Scott@Marriott.com
505-823-1919

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

This hotel offered limited amenities and had security issues for the group I was with in the parking lot and in one of the rooms. The people were very nice and the courtyard itself was pleasant. However, I would not recommend it.

Stayed: July 2018
Thank Betsylew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTamiS, General Manager at Courtyard Albuquerque, responded to this reviewResponded 9 August 2018

Dear Betsylew M:
Thank you for taking the time to review our hotel - Courtyard Albuquerque. We are so very sorry that you did not enjoy your experience at our hotel but we appreciate that you did enjoy the quality of our staff and their hospitality as well as our beautiful Courtyard.
We do understand that it can be very frustrating and disappointing when an outside force causes an issue on our property. We do have three levels of security at our hotel and we are diligent and attentive to the safety and security of all of our guests.

We hope that those outside influences will not prevent you from coming back to enjoy the staff service you mentioned as well as our beautiful and peaceful surroundings. Please do not hesitate to reach out to me directly for future reservations.

Thank You,
Tami J. Scott
General Manager
Courtyard Albuquerque
Tami.Scott@Marriott.com
Phone: 505-823-1919

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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