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“Disappointed”
Review of ABQ Trolley Co.

ABQ Trolley Co.
Ranked #3 of 42 Tours in Albuquerque
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: The best first thing to do in Albuquerque! Spend a day exploring Albuquerque’s top attractions aboard the open-air ABQ Trolley*. Join us for our hop-on, hop-off "Best of ABQ" guided city tour through Old Town, Nob Hill, Downtown and more. Riders can hop-on and hop-off the Trolley throughout the day, or ride the 120-minute loop once for a traditional tour experience. Riders initially board the Trolley at Hotel Albuquerque near Old Town (800 Rio Grande NW). Join us for a variety of "speciality tours" on the Trolley and in our Mercedes Sprinter van, including: Breaking Bad tours, TRAMsporter to the Sandia Peak Aerial Tramway, NM Xcursion day trips, the Hopper Brew Cruise, and more. Tickets and tour dates/times available online! *The Best of ABQ city tour take place in our climate-controlled van from November-March. The ABQ Trolley is an Albuquerque Tourism & Sightseeing Factory (AT&SF) production. All aboard!
Useful Information: Activities for young children, Bathroom facilities, Activities for older children, Baby buggy parking
Reviewed 20 November 2017

I was anticipating a tour where the tour guide would narrate because the reviews and their website said the guide would not only tell us about the sites but share stories as well.
What we got was a tour guide who basically introduced a site and then played a video for us to watch. I felt the tour guide had little to offer and the videos were hard to see because it was a sunny day.
The trolley does drive you around the city and in and out of parking lots but it would not be my number one thing to do in Albuquerque.

2  Thank Travelnperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin S, Manager at ABQ Trolley Co., responded to this reviewResponded 27 November 2017

Hi Travelnperson,

We appreciate your feedback and are sorry to hear that your recent experience on our City Tour did not live up to your expectations. Our tours from April-October are on the open-air ABQ Trolley and are a "multi-media" experience, including an in-person tour guide, audio content, and video clips. During the winter months, tours are offered in our climate-controlled Mercedes Sprinter van and are solely narrated by the tour guide. We do offer a 100% money back guarantee to our tour guests and would be happy to refund your tour purchase. Please reach out to us at managers@atsfworks.com to initiate the refund process if you were not completely satisfied.

We hope that you enjoyed your visit to Albuquerque - safe travels!

Erin Scott
Operations Manager
Albuquerque Tourism & Sightseeing Factory (AT&SF)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,371)
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All reviews
"great tour"
in 118 reviews
"breaking bad"
in 169 reviews
"city tour"
in 69 reviews
"these guys"
in 91 reviews
"minute tour"
in 44 reviews
"great overview of the city"
in 14 reviews
"lay of the land"
in 16 reviews
"trivia questions"
in 29 reviews
"old town"
in 150 reviews
"highly recommend this tour"
in 39 reviews
"hotel albuquerque"
in 34 reviews
"fun facts"
in 21 reviews
"informative tour"
in 21 reviews
"behind the scenes"
in 18 reviews
"filming locations"
in 14 reviews
"well worth the money"
in 26 reviews
"nob hill"
in 41 reviews
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12 - 16 of 1,371 reviews

Reviewed 17 November 2017 via mobile

Old style trolley that makes a cool tour of the area. Open window which was perfect the the weather this time of year.

Thank anagorski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017

We loved seeing the city through the eyes of our tour guide, seeing things we may have missed otherwise! The guides were very knowledgeable and friendly!

Thank gaddischef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

We booked this and didn't realize it was open air. It was quiet chilly. Good way to see the area and get some history. Our driver and narrator were both very good.

Thank BKSNtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin S, Manager at ABQ Trolley Co., responded to this reviewResponded 10 November 2017

Thank you for joining us and for taking the time to leave us a review! We're glad to hear that you enjoyed our tour content, and we apologize if the open-air nature of the Trolley was not well communicated to you in advance. We recognize that Albuquerque's weather can be quite chilly and as of November 1, we are offering city tours in our climate-controlled, Mercedes Sprinter 11-passenger van through March 2018 when things warm up. We hope you'll come back and see us on your next visit to the Duke City!

Best,

Erin Scott
Operations Manager
Albuquerque Tourism & Sightseeing Factory (AT&SF)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 27 October 2017

Wow..! This is one of the best tours I've been on...! They make it exciting and interesting. Our tour person, was full of energy and enthusiasm, she has a great personality. Which made the tour super fun. It is totally worth it..! Lots of cool spots to see.

Thank conrodz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin S, Manager at ABQ Trolley Co., responded to this reviewResponded 10 November 2017

Wow! We're so happy to hear that our city tour was one of the best you've ever been on. Thank you for your kind words and for your business - come back and see us again soon.

Safe travels,

Erin Scott
Operations Manager
Albuquerque Tourism & Sightseeing Factory (AT&SF)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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