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All reviews the kitchen staff great breakfast evening reception complimentary breakfast morning breakfast excellent stay basketball court home away from home business trip nice place to stay one night stay full kitchen nice room rooms are spacious brownsville area hotel is located workout room
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Reviewed 6 June 2017

good stay, few problems, if you do not mind clear the pool yourself. bk is great, rooms are small but comfortable, over all it really was not all that bad, very hotel has good days/bad days we are all human beings. i am happy to be a HH silver member. E.R.

  • Stayed: June 2017, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
Thank emilianor36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline C, Front Office Manager at Homewood Suites by Hilton Brownsville, responded to this reviewResponded 12 June 2017

Thank you for taking the time to review your recent stay with us!
I am extremely disappointed to read your review your stay should have been a perfect one all around, but I am also thankful for your feedback as it is only in this way that we are able to improve upon our shortcomings. Clearly, we fell terribly short of your expectations, and on behalf of our entire team, I sincerely apologize for this. Our main goal is to provide you with a comfortable, relaxing, and more importantly clean stay. This should be implemented throughout the entire hotel, not excluding the outdoor facilities. I have been in contact with the appropriate department head and we will ensure this issue does not happen again, especially with a silver member. We thank you for your loyalty to the Hilton brand and hope you will give us another opportunity to give you the elite experience you deserve.

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Reviewed 5 June 2017

Very clean, staff was always helpful and friendly, very nice rooms. Loved the nightly leisure social items. Breakfast was always very good and started at 6:00. Would definitely stay here again if I am back in Brownsville.

  • Stayed: May 2017, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank 840sidneyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline C, Front Office Manager at Homewood Suites by Hilton Brownsville, responded to this reviewResponded 9 June 2017

Thank you for reviewing your recent stay with us!
First and foremost let me say that I am humbly grateful that you would choose us again as your home away from home for your future stays in Brownsville. It is because of our hardworking team that we can pull off such a comfortable and friendly environment for our guests. I am extremely proud of each and every one of them and your review certainly is proof of their dedication to this property. Thank you once again and from the bottom of our hearts, we hope to welcome you home again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2017 via mobile

We stayed here four nights over Memorial Day weekend. The hotel is an easy twenty minute drive from the Harlingen Airport, which we flew in from.

Check in was easy and quick. We had a room on the third floor. The room was huge, think studio apartment. Nice kitchen with hard floors, the bed area nicely carpeted. The bed was very comfortable with nice linen. Bathroom was plenty roomy . Everything was spotlessly clean. The room had a full size refrigerator, microwave, everything a typical kitchen should have including pots, pans and utensils.

The hotel was a nice outdoor pool, basketball court and even a BBQ area. Morning breakfast included several hot items. Evening reception included free wine, beer and soft drinks. Also there were several food choices as well. All staff members were friendly and helpful. There's several restaurants in the area to choose from.

We enjoyed our stay here and highly recommend staying here if you're ever in the Brownsville area.

Stayed: May 2017, travelled with family
Thank Aerowing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline C, Front Office Manager at Homewood Suites by Hilton Brownsville, responded to this reviewResponded 4 June 2017

Thank you for reviewing your recent stay with us!
I am very pleased to read that your stay was as perfect as it should have been! Your feedback gives us a boost to continue to do what we love most, which is provide exceptional service to our guests. From your detailed description of our location, our spacious Studio Suite, to our outdoor facilities and finally your dining experience, it sounds as if you were well taken care of. I will be sure to pass on your comments to the rest of our staff, (or as we like to call ourselves "The A-Team"). We humbly thank you for choosing us for your future stays and hope to welcome you back soon!

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Reviewed 29 May 2017

We loved the apartment style one room suite. Perfect for a family of four. The large living room, pull out bed sofa, separate bedroom, kitchen area complete with stove, microwave and large fridge made us feel like we were at home. The room was in pristine condition, staff was very friendly, and booking was easy and made the same day of our stay, even on Memorial Day weekend. We enjoyed the large pool and in room snacks available to us.

  • Stayed: May 2017, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Demetrio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline C, Front Office Manager at Homewood Suites by Hilton Brownsville, responded to this reviewResponded 31 May 2017

Dear Demetrio Gonzalez:

As you can imagine, I am extremely happy to read your feedback. It's wonderful to know that your visit was just as special as it should have been. From your warm welcome and specialty in-room amenities, to your experience at the pool, it sounds as if you enjoyed every aspect of your stay! Our great team of service professionals works hard to provide you with an elite experience that allows you to reach a state of physical and metal comfort during your stay with us. Booking has never been easier with our updated Hilton Honors app, where you can reserve, cancel, keep a track of, and even check-in to your upcoming reservations. Thank you for giving us the opportunity to be your home away from home. See you next time!

Sincerely,

Jacqueline Castillo
Front Office Manager
Homewood Suites by Hilton - Brownsville
jacqueline.castillo@hilton.com
9565746900

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Reviewed 16 May 2017

It was ok for it to be called Suites or a Hilton. They lack attention to detail when it comes to the exterior (their hotel sign near the highway is outdated and falling apart). Landscaping needed attention. The room I stayed in had a few discrepancies that could have been easily prevented. Nonetheless, the modern feel and breakfast was outstanding.

  • Stayed: May 2017, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank trevino316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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