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All reviewsnice flat screenlove seatroom was cleancoffee machinestayed for nightspleasant staybooked this hoteldeskcoffeemakerclerkdresserproximity
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9 - 14 of 147 reviews
Reviewed 22 January 2018

I have been staying here for business for 6 years. The property improves every year. Although now the rooms were completely remodeled with an ergonomic desk chair, I don't think it can get any better. And very fast WIFI. Carlene at the desk was really friendly and happy during check in. Sandy and Haley the other desk personnel were also very nice. Douwe Egberts coffee machine - best coffee in the world. Proximity door switches are very convenient.

  • Stayed: January 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

The rooms are large and have everything you need. The tv is good but very limited and no movie channels. The breakfast is poor but there is something. Staff were friendly and helpful. I will stay here again.

Stayed: January 2018, travelled with family
Thank fehlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017 via mobile

The hotel is just aceptable, the room was clean but the location very near the highway makes it very noisy.
5 minutes drive to downtown where you can find good options to have dinner our a pub.
But is difficult to ask for more if you are paying a low rate.

Stayed: November 2017, travelled on business
Thank GerardoGonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

the staff was friendly . the room was clean ,we were giving a room for handicap but I would not park in the handicap space. Like all econo lodge breakfast are mighty light. like the old wendy, advertisement where the meat.

Stayed: September 2017
1  Thank rwkeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017

My mother stayed here after losing everything she owned, including her home, to Hurricane Harvey. After staying there for about 2 weeks, they took all of her belongings out of her room and rented it to someone else. Keep in mind that she was PAID IN FULL and was not notified that they were going to do this. These people also charged her tax, which evacuees are exempt from, and would not refund it when they kicked her out. Despicable. No one I know will ever choose Econo Lodge or any other Choice hotel again.

  • Stayed: September 2017, travelled solo
    • Service
2  Thank oboesruletheearth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMManagement, General Manager at Econo Lodge Inn & Suites, responded to this reviewResponded 10 October 2017

First and foremost we would like to apologize for the inconvenience your mother experienced while staying with us. I realize you were not staying at the hotel with her , so we would like to inform you of what transpired during her stay. After a thorough review we see that in fact her insurance company was paying for the room. Our management has records of discussing this with her insurance company as well as your mother. They extended to the day you mentioned she was kicked out. We have call records show numerous calls informing your mother that the insurance had not extended and for to her contact them. Mind you this was at least 5 days prior to the expected checkout date. Voicemails were left everytime and we did not recieve any feedback from her. On the day of checkout we tried 3 times before we were forced to make a decision. We never intentionally aim to kick out any guests. As you know out hotel has a high demand due to its recent remodel and we are constantly busy.
In regards to the tax , she(the Insurance company) was charged tax as our Governor exempted certain area codes. Since the person paying for the room was her insurance out of another state they were charged tax. We clarified with them after following up with the state. Thus even if we had exempted it would only have gone to your insurance company.
Our team takes pride in taking care of our guests and doing all that we can to make sure that we can accommodate all of their needs. Sometimes like in this circumstance we cannot meet that need. We understand you have the right to post all over the internet of our flaws , and we gracefully thank you for making us aware of our shortcomings.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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