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“Overnight stay for Coldplay concert”
Review of Harborside Hotel

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Harborside Hotel
Ranked #2 of 4 Hotels in Oxon Hill
Reviewed 8 August 2017

Modern hotel with chic modern decor and nice environment. Friendly staff with clean rooms. Prepaid for the room without any issue. Beds were very comfortable and nice. Bathroom was clean. Room had a refrigerator and microwave. Big closet that contained an ironing board and iron. Also a safe to lock up valuables in the large closet. Loved the closet doors that were floor to ceiling mirrors. Recommend this hotel for anyone traveling to the National Harbor/DC area.

Room Tip: stayed on 4th floor very quiet and had a view
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  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
2  Thank Whitney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Harborside Hotel, responded to this reviewResponded 9 August 2017

Dear Whitney M

Thank you for taking the time to write your review. We pride ourselves having completed a top to bottom contemporary renovation with lifestyle amenities befitting globe-trotters! Your complementary comments augment our brand promise and affirms we are on track gaining customer loyalty. I appreciate you giving us the opportunity to be at your service and look forward to welcome you back in the near future.

Truly,

Ken Helmy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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23 - 27 of 101 reviews

Reviewed 3 August 2017

We could not have picked a better hotel to host our family reunion. The staff went above and beyond developing a service relationship, they were very accommodating, and met every need.

The food and beverage was excellent as well, from breakfast to the banquet, and the creation of our "family" drink.

Reunions are hectic enough, but the staff to management excelled at hospitality and customer service.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank duncanna8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Harborside Hotel, responded to this reviewResponded 4 August 2017

Dear duncanna8

Thank you for taking the time to write your complementary review. I will share your complements with the entire team, this will definitely encourage them to continue their quest in excellence.

We hope to have the opportunity to host your family reunion in the future. Thank you for your business.

Truly,

Ken Helmy

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Reviewed 27 July 2017

Issue with not having my reservation even though I had the confirmation paperwork from an email.
Was double charged for room, and although only stayed 1 night, and prepaid in advance, hold on my card for an entire night still on my account (at this point that have 3x the rate held up). Upon trying to resolve matter was not given the opportunity to speak to a manager, have called multiple times and not given a resolution in the matter. The hotel is not corporate owned and therefore I have no recourse at this point in my efforts to resolve and do not live locally.
Although the hotel is nice, I would avoid if you are looking for customer service and not having to deal with being over charged!

Stayed: July 2017, travelled on business
1  Thank Megan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Harborside Hotel, responded to this reviewResponded 2 August 2017

Dear Megan P

Thank you for bringing this matter to my attention. Kindly contact me via khelmy@harborsidehotel.net and allow me to resolve your claim as soon as possible.

I look forward to hearing from you.

Truly,

Ken Helmy

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Reviewed 24 July 2017

wifi was not good.. tv reception kept going out.. King size room on website was nothing like the room i stayed in... couldn't understand the lady or gentleman at front desk, it's like they were speaking a different language or something..

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank STURSLICK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Harborside Hotel, responded to this reviewResponded 2 August 2017

Dear STURSLICK

Thank you for taking the time to write your review. I apologize for any inconvenience caused by wifi connectivity. Due to storms our internet service provider experienced unexpected outages which were not in our control. This was a one-off incident that we were unable to remedy due to the circumstance.

I hope you understand and give us the opportunity welcome you back in the near future.

Thank you,

Ken Helmy

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Reviewed 19 July 2017

The Harborside hotel is a solid choice and an excellent value. The staff are friendly and efficient and the rooms are large, comfortable and clean. They have free wifi and parking (big deal in the DC area) and although we didn't try the free breakfast, it looked good.

The only nit picky points that prevented it from getting 5 stars in my book - the bathroom is just OK. The shower was dated (old fixtures) and they skimped on towels...plus the location is out of the way for most tourist sites.

I would recommend this hotel if you have a car, and are just looking for somewhere clean and comfortable to sleep.

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank IRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken H, General Manager at Harborside Hotel, responded to this reviewResponded 20 July 2017

IRD -

Thank you for taking the time to write your complementary review. We recently completed a top to bottom renovation and next phase we will redo bathrooms. I would appreciate if you could be more specific about our towels? Feel free to email your response directly to my email: khelmy@harborsidehotel.net
This will help us address your constructive criticism.

Look forward to welcome you back in the near future.

Truly,

Ken Helmy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harborside Hotel

Address: 6400 Oxon Hill Rd, Oxon Hill, MD 20745-1116 (Formerly Clarion Hotel National Harbor)
Region: United States > Maryland > Oxon Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Oxon Hill
Price Range: €114 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Harborside Hotel 3*
Number of rooms: 194
Official Description (provided by the hotel):
Welcome to the Harborside Hotel ... Sleep, shop and explore the nation's Capital like never before. Harborside Hotel is conveniently located off Interstate 95/495 (Capitol Beltway) Exit 3 Oxon Hill, Maryland. We are just steps away from MGM National Harbor and minutes from National Harbor, downtown Washington, DC, and historic Old Town Alexandria. The neighboring area offers a variety of restaurants and year round entertainment at National Harbor as well as shopping at Tanger Outlets less than 1 mile away. This lifestyle hotel will leave you rejuvenated after staying in one of the 194 well-appointed, spacious rooms and suites with double queen or king-sized beds. Harborside Hotel amenities include: a signature restaurant offering international cuisine, over 7500 sq. feet of banquet and meeting space, complimentary breakfast, in-room dining, a fitness center , complimentary Wi-Fi and ample complimentary parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Expedia, Ebookers, Booking.com, 5viajes2012 S.L. and HotelQuickly so you can book your Harborside Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Oxon Hill

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