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Reviews (257)
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Reviewed 12 October 2017

We stayed here for 2 nights whilst visiting Salt Lake and although from the outside it did look a bit rundown and could do with a facelift, we found our room to be very clean and tidy, Wifi worked well in the room. There was a small lift to carry cases up to the first floor which was handy. There seems to be a lot of complaints about the breakfast and although it was basic we found it to be fine, especially the waffles you could make yourself with the waffle machine! It was in a good location with a few restaurants nearby, Temple Square and the main area was only a good 20/30 minute walk away.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Di-Roth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harshy P, General Manager at Metropolitan Inn, responded to this reviewResponded 12 October 2017

Hello Dear,

Thank you for your feedback and review. We apologize if any inconvenience during your visit. We do hope you will consider visiting again.

Best Regards,

Harshy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

The only good thing about his hotel is that it's centrally located in the downtown area. The staff (were they part-time?) did not know where the most recognized sites were located. They did not even offer to "look up" or have a local map? Never, ever have we had such bad service to include the breakfast - UGH! We learned our lesson, BIG mistake should have read the reviews prior to booking.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank inclusion-equity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harshy P, General Manager at Metropolitan Inn, responded to this reviewResponded 12 October 2017

Hello Dear

Thank you for your feedback and review. We apologize that we were unable to meet the needed standards during your visit. We do hope you will consider visiting again.

Best Regards,

Harshy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

We stayed there for one night before traveling as a part of our 1 month trip.
Great stay, good location. The room was clean with excellent facilities. Great value for money.
Only the breakfast was disapointing.

Stayed: September 2017, travelled as a couple
Thank Boris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harshy P, Manager at Metropolitan Inn, responded to this reviewResponded 12 October 2017

Hello Dear

Thank you for your feedback and review. We apologize that we were unable to meet the needed standards during your visit. We do hope you will consider visiting again.

Best Regards,

Harshy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

Be Aware! Photos are from years ago! I'm not sure if it's under new management or what, but this place does not look well maintained at all! If we weren't so tired from traveling all day, we would have stayed somewhere else. A hotel has never made more of a terrible impression on us. Staff seemed friendly enough I guess, though there was hardly any interaction. I can get past out dated rooms, but stains on walls, carpet and ironing board had me questioning the whole place. Don't waste your time and money. For the extra $20 you could stay somewhere with 4-5 stars that far exceeds this place.

Stayed: August 2017, travelled as a couple
1  Thank Alyssa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harshy P, Manager at Metropolitan Inn, responded to this reviewResponded 9 September 2017

Hi Dear
Thanks for write reviews. I really appreciate for your business. Sorry for any inconvenience happened. We will address issues directly.
Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017

Cant say anything about this hotel other than they had double booked us and so when we arrived tired and needing a bed they turned us away saying they had no rooms -we had booked early that morning and they could have phoned us to apologise through the day ...but no they let us drive for hours to arrive at midnight and tell us we had no room !!bad service

Room Tip: don't trust
  • Stayed: July 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank juliwilde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harshy P, Front Office Manager at Metropolitan Inn, responded to this reviewResponded 5 August 2017

Hi Juli Wilde
Sorry for any inconvenience happened. I am not sure what happened but we did not find in our system so we can't do anything. Sorry once again.
Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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