I stayed here for a week for a business conference and I have to say that the customer service was excellent. Everyone was extremely friendly and always helpful.
What put it over the top was on Friday. I forgot to set my alarm and the car service picking me up was trying to reach me but my phone had its ringer off. A nightmare situation, but one of the employees calmly went up and knocked on my door.
I was able to quickly gather my stuff and run out the door (and made my flight).
Afterwards, I realized I may have left some business cards behind in my hasty departure, but the hotel (Todd Andreason, specifically) answered my email for help and literally went into the room, found the business cards and transcribed them for me in an email. Now THAT is customer service:).
- Official Description (provided by the hotel):
- Sheraton Salt Lake City Hotel is perfectly located on 500 South, in the heart of the downtown business and entertainment district and three blocks from the Salt Palace Convention Center. Whether you want to visit Temple Square, cheer on your favorite team, or shop at City Creek Center, you'll find them all within walking distance of our downtown Salt Lake City hotel, or you can take the complimentary downtown TRAX. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Salt Lake City
- Salt Lake City Sheraton