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Sheraton Salt Lake City Hotel
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Reviews (1,040)
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All reviewsthe club loungeloft suitesalt lakefire pitnice hotelfree parkingtemple squareoutdoor poollobby areafront desk staffnice roomski tripdowntown slcthe shuttle driverstayed here for one nightupon checkfitness center
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Reviewed 23 March 2012

Okay hotel. Room was very big, with a loft for the bed and bath... But the heater was 'having s nightmare' loud.

Stayed: March 2012
Thank TravelwithBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2012

In 7 years as a platinum member, staying all over the wolrd, this hotel was absolutely the worst in terms of terrible staff and customer service. All they did was to stand around at the check-in desk and chat with each other - have no concept of serving customers. No bell captain, no concierge, no taxis, no sense of urgency - calling you a taxi in a reliable manner was beyond their capability - and an attitude that it wasnt their job to help. Rude, incompetent staff who do not understand what business travellers need. Management is the same - more interested in covering their staff than actually addressing the customers needs.There is a Marriot and a Hilton just as close or closer to the business areas - stay there !

  • Stayed: March 2012, travelled on business
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4  Thank BusinessTraveller579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

This is a typical Sheraton, dependably comfortable, with spacious rooms, nice showers and bathrooms, and very professional staff.

The pros: the usual Sheraton amenities, very competent and friendly staff, and free pick up to and from the airport, only 12 minutes away. The breakfast buffet is fine.

The cons: the major problem is noise from the outside. On one side of the hotel there is a very busy street with traffic starting early in the morning (trucks included). On the other side of the hotel you are facing the hotel ventilation exhausts (AC/heating) which is also noisy (less obtrusive IMHO, unless you get up very early).

  • Stayed: February 2012, travelled on business
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Thank plant_a_tree_now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

Here's what I liked about the Sheraton Salt Lake City:
The fact that they had meeting rooms for our conference.
The extremely comfortable bed.
Jaime, the front desk person on days.
Here's what I disliked:
The system where they offer you an upgrade by email a few days ahead and tell you it's not available when you arrive (what is the point of a system where your initial encounter with the guest is to disappoint her?).
The long, many-cornered corridors from the front desk to my room.
The fact that room-service dinner was promised in twenty minutes but arrived more than an hour after being ordered, despite two reminder phone calls.
The excuse given by room service that "there were a lot of people in the hotel."
The amount of fat and gristle in the steak piece on the steak salad.
So I thought, how can I make this experience better for everyone? and I checked out the next morning. I hope others have a less disappointing experience.

  • Stayed: February 2012, travelled on business
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1  Thank Chaucerian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

This is a very nice Sheraton property, right in the middle of downtown. It's pretty much on the streets you use to enter and leave town to the airport. The rooms have been remodeled nicely and are comfortable. High floors have terrific views of the Wasatch Range. The club room is very nicely kept and full of nice amenities. The gym is spacious and has plenty of equipment for a road warrior. My only con of the whole trip is that the wi-fi was really slow.

  • Stayed: February 2012, travelled on business
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Thank fozzetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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