Our reservation was from 8th September 2017 to 9th September 2017 through Expedia. My wife and I checked-in at the hotel around 3 am on the morning of 9th September 2017 and checked out around 7 am on the morning of 9th September itself. We called them up, the receptionist came and took around 20 minutes to give us a room - since their "system" wasn't working. We were given a room which was located at the extreme end of the hotel and we faced great difficulty in finding it because the surrounding rooms were not numbered!! Only our room was numbered on that floor. The entire floor was under construction and the balcony was full of rubble!! The key wasn't working, so we called her (the receptionist) twice and had to wait for another 20 mins for her to come and unlock the door for us, then she left quickly. When we entered the room, we found that the air conditioner was not working, in fact, it did not even have its buttons/switches!! We were too exhausted to call her again and change our room and so we slept with our windows slightly open (they were jammed) for some ventilation. At around 7 am in the morning we left for the Grand Tetons. But now I see that they have charged for an extra day on my credit card. When I called the hotel the receptionist kept on saying - "It looks like you have checked out on the 10th". When I clearly told her that we had checked out on the morning of the 9th of September and our reservation was from 8th Sept to 9th Sept, she told me she would refund the extra money back. BUT they still haven't made the refund!! I am never going to this hotel and recommending my friends not to go there. The staff is horrible and they seem fraudulent!! I urge the manager to look into this issue immediately.
- Official Description (provided by the hotel):
- Welcome to Crossland Studios - Salt Lake City - Mid Valley. Our property is located within walking distance to many shops and restaurants. We are just 11 miles from the Salt Lake City International Airport and 12 miles from Temple Square. Crossland Studios - Salt Lake City - Mid Valley is also a half hour away from Olympic Park, Park City Mountain Resort, Snowbird Ski Resort, and Hardy Lake. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travel Republic (UK), Ebookers and Expedia so you can book your Crossland Salt Lake City - Mid Valley reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Homestead Salt Lake City / Mid Valley Hotel Salt Lake City