We found the service provided at this hotel to be its biggest asset. Every staff member we encountered was pleasant and went out of their way to make us feel welcome and insure that we had what we needed.
The setting for the room was nice in that you faced a lush forest (must have been difficult when designing the hotel in choosing whether to face the forest or the mountains). The size of the room and bath were fine. The only complaint we have about the room was that the lighting was inadequate.
We had the 5 course dinner each of the two nights we were there. Service was great. The food was really surprisingly good. The buffet breakfast was extensive and very good and service at that time was also good. While there are a lot of travelers that pass through town, you are kind of out in the wilds so getting upscale food is surprising. Of course, you pay for that privilege but we were on vacation so....go for it!
I saw that someone else commented on their requesting a Trip Advisor comment. I agree that it is inappropriate. Also, they give you a satisfaction questionaire while you are checking out and want you to complete it in front of them. I didn't like that at all. I think that is a service mis-step that should be corrected asap.
Also, there was a tour group there while we dined but they behaved themselves. I can see this place as a Tauck tour stop.
- Official Description (provided by the hotel):
- Luxury hotels in New Zealand don't get any better than this! Nestled amongst native West Coast rainforest at Franz Josef is a very special five-star Qualmark rated retreat. Designed with utmost care of its precious environment, guests at Te Waonui Forest Retreat will find themselves encircled by rainforest and accommodated in natural and sustainable luxury. Te Waonui Forest Retreat promises all its guests a truly unique and memorable experience. At one with nature, the five-star Qualmark rated Te Waonui Forest Retreat is the ultimate coming together of luxury escape and environmental awareness. Great care has been taken to ensure this exceptional forest retreat steps lightly upon the earth, from the organic cotton bedspreads to its recycled local building materials. Discerning travellers will appreciate the hotel’s attention to detail, which starts with attentive personal service upon arrival, and continues throughout all the hotel facilities and every aspect of your stay. As our guest you will enjoy exceptional quality and service, including: Luxuriously appointed guest rooms, generously proportioned and featuring the highest standard of room amenities, such as your personal pillow menu, natural wool mattress underlay, and high speed Internet access. Dining among the tres in ‘The Canopy’ restaurant, and savouring quality local cuisine, including an indulgent five-course degustation dinner. Innovative, environmentally sustainable architecture and building materials that create a healthy, warm and quiet haven for you to enjoy. Easy access to many excellent local attractions, including the Fox and Franz Josef Glaciers, just minutes away. ... more less
- Reservation Options:
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- Also Known As:
- Te Waonui Forest Retreat Hotel Franz Josef