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Bella Vista Motel Franz Josef Glacier(Franz Josef)(Great Value!)
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US$132
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US$77
US$73
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Alpine Glacier Motor Lodge(Franz Josef)(Great Value!)
US$67
US$63
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The Terrace Motel(Franz Josef)(Great Value!)
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58 On Cron Motel(Franz Josef)(Great Value!)
US$77
US$73
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10 Cottages(Franz Josef)(Great Value!)
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US$109
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Rainforest Retreat(Franz Josef)(Great Value!)
US$54
US$51
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Reviewed 20 March 2012

Do not stay in the Franz Josef without staying at this wonderful hotel. It is in a lovely setting and the beds are probably the most comfortable ever! The staff are professional and efficient and, at the same, time helpful and friendly. The dinner we had there was simply stunning and the breakfast excellent. Stay for more than just one night; we were on a tour so that is all we had but if we went back to the area we would definitely stay longer. A fabulous experience.

  • Stayed: February 2012, travelled as a couple
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1  Thank Meg055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded 23 April 2012

We would love to see you back at Te Waonui..and this time please do stay longer. The weather today is glorious and the glacier is stunning...we look forward to your return and many many thanks for your kind words, the team really appreciates them.
kind regards
Kerryann

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Reviewed 19 March 2012

Fantastic service! We were greeted by a hot choccie and a warm towel (it was a miserable, cold day out) and then shown to our room.
The room was AMAZING, 2 massive king beds, newly refurbished bathrooms and the deck that places you in the rain forest.
Dinner and breakfast were delicious, staff were fabulous - I will definitely come back to stay as I want to do a glacier hike in the future.

  • Stayed: March 2012, travelled on business
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1  Thank carocontiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2012




Good afternoon,

We get great pleasure in writing to give positive feedback when we have had a great experience at a hotel or restaurant as we appreciate it when people go above and beyond their duty to make the experience memorable.

However, (and sadly) this is not the case today.  We feel compelled to write to you after our recent stay at one of your hotels.  Let me explain....

For 31st December, I wanted to surprise my wife with a celebration night to see in the New Year.

We'd been traveling through the South Island staying at various hotels of a 3-4 star standard (paying around $150/night).  Our expectations of these hotels were not high because of the $'s we were paying.  But in fact a couple of times, it was nice to have our expectations lifted with renovated, modern, clean, and well-appointed rooms.

So as we drove to Franz Josef and to your Scenic Hotel there, we were really looking forward to a much more luxurious experience.  We were basing this on the fact that we were about to pay 3 or 4 times more than what we had been paying on our journey so far.  I had wrestled with paying this amount but I really wanted for it to be a memorable evening.

Our check-in experience was pleasant with cool towel and iced-tea and before being shown to our room.  We were both taken back by the odor that hit us as soon as we walked into the room and mentioned this to the young man who had escorted us there.  He agreed and quickly arranged for us to look at a different room close-by.  The same smell hit us so we figured we'd open the doors and hopefully the fresh air would eliminate the smell - which to some degree it seemed to do.

The room was "pleasant" - it would not be correct of us to say otherwise - but we were particularly surprised at the lack of maintenance of the garden as you walked to and from the hotel foyer; it just wasn't an attractive sight.

We kept asking ourselves, why is this hotel costing so much more than the others we've stayed at?  Was it the location ... but we didn't think so.  We kept waiting for something to surprise us - but it didn't.  And we've continued to ask ourselves the same question now for 2+ weeks.

Of course our dinner was included in the approx $800 price.  But again, the dinner was "pleasant" but very ordinary without any atmosphere at all to create a sense of celebration for the New Year.  The staff were "pleasant" but in a number of cases seemed very inexperienced - often being asked the same question a number of times and so on.

So I have to regretfully say that our stay certainly fell short of the expectations we had.

They say that feedback is the breakfast of champions so we really look forward to you shedding light on our repeated question of just why we were charged so much to stay at your hotel.

We look forward to your reply

ps.  I went after to the scenic malborough. It was perfect  nothing to say
I never recommanded your hotel in this condition ...

it is the mail i sent to the hotel around 2 months ago... no reply no excuses...
deduct by yourselves your conclusion...

  • Stayed: December 2011
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2  Thank james8484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScenicHotels, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded 23 April 2012

Dear James 8484
I am the new mnager at Te Waonui forest retreat and I was horrified to read of your experience I would very much like to contact you direct so that I can speak with you. My email is kerryann.gibbs@scenicgroup.co.nz
I do hope that you will conatct me.
kind regards
Kerryann

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Reviewed 6 March 2012

My wife and I toured NZ for 5 weeks. The reception we received at Te Waonui after a long drive from Queenstown was the best anywhere - iced tea, hot towels and a warm friendly welcome. The room was fine.The big disappointment was the restaurant. We were made to feel awkward because we did not want the "degustation" menu, and the pretensions of elegant, refined, gourmet dining were ruined by the presence of 2 large and VERY noisy tour groups. The food was unexceptional, we had a far better meal the next evening at Alice May's - for half the price. At breakfast, we were directed to the remnants of the tour group buffet - the waiter was very put out when we requested an individually prepared meal.

  • Stayed: February 2012, travelled as a couple
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2  Thank rarecomplainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

We thought our stay at the forest retreat was excellent. The room was a good size and the beds extremely comfortable. Unfortunately it rained the entire time we were in Franz Josef so it was nice to know that the retreat was welcoming and a place you felt more than comfortable to be in. The 5 course degustation meal we thought was excellent. Some of the best food we have eaten since being in New Zealand. We particularly enjoy well presented food, something that we feel makes a holiday. Thank you chef for this. We enjoyed being able to walk to the hot pools in our robes, a treat after a grueling glacier hike. We also found the staff especially charming and helpful. My only criticism is perhaps the lighting in the room was a little dim and I found it quite hard to read with the lighting as it is but this was a minor complaint.

  • Stayed: February 2012, travelled as a couple
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3  Thank Liz E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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