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Reviewed 13 April 2012

Would give it a 5 star rating except the lounge chair situation is terrible. There just isn't enough room for lounge chairs around the pools or on the beach. You have to pay extra to reserve a lounge chair or take your chances. Most chairs remain empty with towels on them for most of the day and the others are reserved. I really don't think one should pay extra for a lounge chair at a resort. Isn't that what you pay top $ for? With that said, I still enjoyed by 5 days at the Kea Lani because of location, the rooms are all suites with a large bathroom, the service was friendly and prompt, the place is beautiful. The carpets in the hallways are worn but clean and one elevator was out but since we were on third floor I mostly took the steps. The wifi did not work in our room but they came in about 5 minutes to install an new router which fixed the problem. We also requested extra pillows which also came in less than 5 minutes. We arrived at 4:00pm and room was not ready when check-in is at 3:00pm, but they bought us drinks at the bar until room was ready. The food at Ko was excellent. We had a moderate room which faced the mountain side with a large balcony. I never like to spend extra money on ocean view because I spend 90% of the time in my room sleeping. We watched sunsets from the beach and sunrises from our balcony. We were there at Spring break so that may be the reason it was so busy and there were no lounge chairs. Still, Ritz Carltons and Four Season hotels I've stayed at have never charged for lounge chair and umbrellas. It is really the only small negative in a lovely hotel with a great staff of very friendly people who provide excellent customer service. The adult pool is very large and a real plus. They have a shuttle service that will take you anywhere in the local area and pick you up, no charge. Kids enjoyed the hotel and the extra activities available to them. The gym is modest in size and we did not us the Spa. Beds were very comfortable. Would stay here again.

  • Stayed: April 2012, travelled with family
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4  Thank Skimat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2012

We had another excellent stay here. The grounds are beautiful, the staff attentive and friendly. The new room service menu with lots of healthy choices for adults and children was appreciated. My husband loves the self park option. The breakfast buffet pretty reasonably priced considering the quality. The pool and beach amenities were excellent. Shops for last minute beachwear quite reasonably priced as well. We felt comfortable here with 3 little kids, enjoyed our suite. The rooms themselves could use fresh carpeting, but really no other complaints. Next time might try out a villa or a bigger suite when kids larger.

  • Stayed: March 2012
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Thank weliketofly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2012

We had a very nice suite with an ocean view and in very good condition but the size of the hotel and the number of kids staying over the Easter vacation meant it was very busy and very noisy and the pool areas and beach very crowded.
Youngsters shouting off their balconies at 6.00am was also not appreciated.
I would say this place was fine for families with kids but....................

Room Tip: Don't go during school holidays.
  • Stayed: April 2012, travelled on business
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2  Thank taffy_on_the_road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

What an amazing resort! Located on the best part of Maui with it's own private beach, Polo beach, go snorkeling, scuba diving, watch the sun set. Close to great restaurants. Spa is perfect. They have adult and kids pools. Can't wait to go back.

  • Stayed: December 2011, travelled with family
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Thank love_the_808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

We spent 2 weeks here in Sept. 2011, with our 3 year old daughter. This hotel is amazing! Its an all suite property with huge, remodeled rooms, a beautiful location right on the beach, hotel is not too big or small, and great for families w/ kids of all ages. The restaurants are very good with a wonderful happy hour each day. It is also walking distance to many restaurants and shops at Wailea along with a few other hotels. The service is top notch with gracious, friendly staff.

I would definitely stay here again, and can't wait to go back.

  • Stayed: September 2011, travelled with family
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Thank luckygrlllll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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