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Reviewed 11 December 2017

Fancy but not convient.
Really beutiful lobby but lack of noisy-proof cealing.

The height of sink was too low so there were water all over afther washing hands.

Shower booth was wide open with only curtain cover made wet all the items in the rest room after shower.

The door of toilet was too inconvinient to close tight.

Young girls in naughty clothing at the front were not so decipined for manner of high qualified hotel.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
3  Thank MInho J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazMaui, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded 18 December 2017

Thank you MInho J for taking the time to share your thoughts about your recent stay. We're sorry to hear that the room functionality didn't meet your expectations. We are consistently using guests input to improve our resort, so thank you for your valued feedback.

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Reviewed 11 December 2017

Love this property as a great adult destination for relaxation and pampering. Multiple pools and excellent customer service will bring us back again. Next time we will not rent a car to save money on rent and parking fees

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazMaui, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded 18 December 2017

Thank you David K for taking the time to share your recent stay experience. We're happy to hear that you enjoyed your vacation from start to finish. We look forward to welcoming you back!

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A TripAdvisor Member
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Reviewed 11 December 2017 via mobile

Love the Andaz. The staff is amazing. Patrick and Scott at the front desk are so kind along with many others from the front. Ben and all the valet peeps are great. Nate and Ali and all rest of the people from the pool are outstanding. This is a 5 star resort and they really hire 5 star staff. Truly a amazing experience. So great that we extended our trip for 5 extra days. Thank Andaz looking forward to coming back. ❤️

We actually c,e back three weeks later and staying another 11 days. So great to see all the amazing staff. Everyone welcoming us back.

Thank you again Andaz

Stayed: November 2017, travelled as a couple
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazMaui, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded 18 December 2017

We're so happy to hear you enjoyed your stay. It sounds like you had a wonderful vacation and that the room and resort matched your personal travel style. We're lucky to have such a caring `ohana of staff members that spread aloha through every guest interaction. We're so pleased to hear you felt right at home, this is the exact feeling we strive to create for all of our guests. Thank you for taking the time to share your thoughts through this review and we look forward to welcoming you back soon.

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Reviewed 11 December 2017 via mobile

After researching the ins and outs of the Andaz, we found that booking far in advance would get us the best rate ($375). We started our search 6 months out and was able to get a confirmed upgrade using one of the WOH Globalist suite awards. Without the suite award, it seems highly unlikely that elite upgrades are granted upon check in because this property is BUSY. Even midweek on the second week of October was busy. We only realized the capacity of the resort during breakfast time in which our wait time for a 4 person table was around 30mins to an hour.

Check in was a breeze and the Assistant Manager introduced himself to us along with reviewing the Globalist perk of breakfast that covers 4 guests at the Ka’ana Kitchen. All guests receive an Andaz water bottle (water refill stations at every other floor!) and a reusable bag (beach,pool things - I still use this bag for groceries as it is surprisingly strong). We made it a point to wake up for breakfast because it costs $47 per person AND you cannot miss the juice station! Every combination of green juice, coconut, watermelon, POG concoction is available and is made on the spot. The Kitchen spread will satisfy all palates as there are Asian, Hawaiian, American dishes galore along with omelet stations.

Despite being near capacity, they were able to grant us late check out in which we lingered around the adult pool. The lobster grilled cheese was insanely addicting and the platter floats in the water for easy eating. There were also fun little surprises around the main pool - mochi ice cream! Resort amenities also include an outrigger canoeing experience which was super fun. Our guide helped us look for turtles and gave us fun tidbits about the island.

The only thing that could’ve made our stay even better is if we were able to cover it with points. Based on other review channels, you’re better off booking early as the Andaz Maui only releases a few of these rooms (garden view) each day.

Stayed: October 2017, travelled as a couple
1  Thank Destiny X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazMaui, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded 18 December 2017

Mahalo Destiny X for your informative and kind review of Andaz Maui! It certainly sounds like you took full advantage of our resort inclusions and activities at the resort. We're sure you were able to capture some unforgettable memories. Thank you for sharing your review on Trip Advisor.

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Reviewed 11 December 2017

We read such glowing reviews about this property and were excited to try it out. Much to our disappointment, we found the staff and administration poorly trained and the customer service very lacking. The staff was non-existent except at check-in. The property is not very handicapped accessible. We were told my a member of the staff that there was no elevator access to one of the restaurants and after a walk down a steep ramp and a climb up a staircase, we found out that there indeed was an elevator. This is an example of the staff not being well trained. The pools are not exactly accessible either without steep ramps to walk to stairs. There is no pool service until 11:00 a.m. You set up your own chairs. This would all be acceptable for a three star property, but the Andaz is not, as it charges prices as at a five star hotel. Save your money and go to the many other Wailea hotels. As far as the room goes, it was adequate but small. The bathroom was very narrow with numerous closets whose doors get in the way of accessing the facilities. Very noisy by the pool in the evening. Coming was a big mistake that we won't repeat again.

  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
3  Thank MnBlizzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazMaui, Manager at Andaz Maui At Wailea Resort, responded to this reviewResponded 18 December 2017

Thank you MnBlizzard for taking the time to share you feedback on Trip Advisor. We appreciate your comments as it offers us the opportunity to improve. We're disappointed to hear your experience was less than perfect. We strive to create personalized vacations for each and every one of our guests. We're sorry to hear that the room functionality and outlet access did not meet your expectations.

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