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“Great place, however a little to pricy”

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Grand Wailea - A Waldorf Astoria Resort
Ranked #7 of 8 Hotels in Wailea
Certificate of Excellence
London
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great place, however a little to pricy”
Reviewed 2 March 2012

Location on Maui, fantastic, hotel suberbe, however like most US style resorts a little clinical and real local culture absent. Plenty of eateries and activities. Ideal place to bring children with the pool and beach and all needs catered for if you just want to stay in the resort. Spa also very good.

  • Stayed February 2012
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Helpful?
2 Thank Pashworth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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New Albany, Ohio
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 March 2012

Our first stay at the grand wailea was in 1994 and we have stayed there about 12 times over the past 18 years. We loved it so much that we joined the member program. Just finished a trip there this week and must say we were disappointed.

Here goes:
1) We stayed in Napua tower which we have done several times over the years. Our room, which was attached to a suite, was mismatched in decorations and paint, very tired looking, chipped furniture (bedside table missing a handle), mattresses were horrible. One mattress was so broken down there was a giant valley in the middle of it. Rooms just look and feel like they have been neglected. Cleaning staff did nice job of keeping room clean.

Napua tower no longer a value. Breakfast very limited in selection with plated fruit (apparently so you don't take too much), and the appetizer selection in the evening also plated cheese and one, maybe two hot appetizers. Definitely not worth the extra room rate to stay there. On a positive, staff in napua tower very friendly and accommodating.

2) Forced valet parking at $30 a day is not cool. I am more than happy to park my own car and walk.

3) Food and drink prices throughout the resort are obscene. So much so that we now purchase all food either from the grocery store or the general store in the mall next door. By the way, the general store has a fantastic lunch selection for cheap. We can afford to stay at the Grand Wailea, but don't appreciate being literally robbed for the price of a meal by the pool. $75 for a sandwich lunch for two is stupid. It's food, people! You only get to keep it for a few hours, if you know what I mean!

4) Beach umbrellas are free, which is a plus - you used to have to pay for them. However, they are in such poor condition that it makes the beach area so unattractive. They are faded, broken, lopsided. Look awful and not 5 star quality.

5) Pool area feels dirty. Bathrooms stink, pathways are filthy. We's given up on pool chairs during busy seasons because of the incredible hassle and lack of seating.

6) Napua tower rooms very noisy. People singing and drinking in bar in the middle, (one night large group drinking and toasting until midnight. Constantly yelling "Salute!"), and then large groups have dinner/luas on the lawn. Noise in stereo. Not relaxing for two adults not with a convention.

7) The general feeling is that you are being repeatedly violated. Absolutely nothing is free in this hotel and that makes people like me feel as if they have been taken advantage. It's a shame. Grand Wailea would do well to take lessons from the Ritz in customer service. The little free things make people feel welcome and special.

So, Overall, just disappointed and saddened that this hotel feels like it is falling apart and that we are nickel and dimed at every corner. The rate you think you are paying is not really the rate. Add the valet, the resort charge, the resort tax and you've increased your rate by 150 a night. We are returning to Maui in June and for the first time in 18 years, we will not be staying at the Grand Wailea, but a neighboring hotel. Still absolutely love the area, but for the five star price, we are choosing to actually stay in a five star resort. Sadly, Seems to be an end to an era for us unless the Grand gets its act together.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank liketorun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 5 Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 February 2012

We have been here several times with our kids. Great family hotel, pools are amazing. Not a quiet place due to lots of kids there. Wailea is a very classy section of Maui.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SangPei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chapel Hill, North Carolina
Level 6 Contributor
145 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 27 February 2012

Because our trip to this hotel was the result of my husband's company award trip, my review has to be taken in that view. We had a lovely time there, and thought the staff very accomodating and friendly, but that could have been because they knew we were with the company group that was spending a lot of money there! We were in one room for 2 nights using my husband's Hilton Honors points, and then moved to another room on his company's tab. Both rooms were very nice. The rooms were spacious, not crowded, and well appointed. The beds were comfortable, and the bathroom was very modern with nice fixtures and stonework, with a separate shower and a whirlpool tub. The views from both rooms very great. There are several pools outside and one specifically allocated to adults, as there were many children there in the pools that had slides and other fun things. The property runs right down to the beach in front, which has lovely, soft sand under the palm trees. They also have their own wedding chapel on the grounds for weddings. There are several restaurants on the grounds but we ate at only two of them one night - The Bistro Molokini for dinner - and it was good food - and the Cafe Kula a couple times for lunch. The Cafe Kula is a store/cafe that you go up to the counter and order your food and they call you to pick it up when it's ready. The food there is average - pizza, sandwiches, fries, soft drinks - but okay for a lunch. The circular bar is right in the center of the inner court of the hotel and at night was usually crowded and therefore noisy with voices and they sometimes also had a live singer. But once we got into our room and shut the door, we couldn't hear anything. Each room has it's own balcony which was heaven to sit out on and enjoy the view, or read. The best feature of the hotel, though, is their award winning Spa Grande. I went there twice for different treatments and I loved it! They tell you to come early, and really do! I came an hour before my treatments each time and for that time I enjoyed their lovely whirlpools and mineral baths and various showers. They have a women's side and a men's side, which I was glad of. They say that bathing suits are optional, but both times I went all the women were wearing bathing suits as I was. They have a large whirlpool with hot swirling water to soak in, and then a ice cold dipping pool next to it (you have to be brave to dip in it but it's worth it!) Then in another room they have their Japanese bath which is very hot but has no jets, just calm water to soak in, and next to it there is another cold dipping pool. Then in another room they have 5 mineral baths that are perfectly wonderful. For example one might have black salt and orchid, and another spirulean and algae and another pineapple and mango. Each one is supposed to target a part of your body and calm you - and they do! Then they have these individual stalls that you sit in and a waterfall of concentrated water beats down on your shoulders, neck and back - it feels so good, like a very powerful shower massage. Then they have showers with jets coming at you from all sides. During the time you are going from pool to pool (or mineral bath), they call your name and take you into a small room where they give you a complimentary body sugar scrub and rinse. It's great! So by the time they call you for your actual treatment you already feel like melted butter! The treatments are wonderful, too. I had a massage one time, and a facial the next time and loved them both - the technicians were friendly and kind. When your session is over, and it's time to go, you don't want to leave! I would definitely recommend saving your money up to specifically have a treatment or two in the spa. It's well worth it, even though it's expensive. (About $170.00 per treatment) All in all, if you have the money, and want to be treated well and have luxurious surroundings, then I would recommend staying at the Grand Wailea. It's in a good location, near shops and other luxury hotels. We rented a car one day at the Hertz at the Marriott Hotel just down the street, so that was a convenient location to pick it up and return. My husband and I loved our stay at the Grand Wailea and felt thoroughly relaxed when we left.

Room Tip: It's great to have an ocean view room if you can afford it
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jainsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenison, Michigan
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 February 2012

One of the best hotels I have visited. The staff was very friendly and helpful. The grounds are incredible and the pools are the best I have seen. I would love to return and bring the kids. They would love it! The restuarants are expensive but the food and service was good. As a Diamond member with Hilton we received two free drinks and a $40 dinner voucher. We also received a room upgrade to the concierge level. The continental breakfast was decent but the highlight was the appetizers and free cocktails. A really nice break from the $15 drinks by the pool. The beach is very nice. No rocks which makes the swimming very enjoyable. A nice perk with this hotel is the lounge chairs and beach umbrellas they provide the hotel guests. The rooms are very nice. They are really large and comfortable. The bed was incredible. This hotel is great for couples or families. I can't wait to return.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Scurry49428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blynx1, Director of Sales at Grand Wailea - A Waldorf Astoria Resort, responded to this review, 5 March 2012
Aloha,
We appreciate you taking the time to share your experience with us. We're thrilled that you and your family enjoyed your time at our hotel. We hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Wailea - A Waldorf Astoria Resort

Property: Grand Wailea - A Waldorf Astoria Resort
Address: 3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Phone Number:
Region: United States > Hawaii > Maui > Wailea
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wailea
#4 Romantic Hotel in Wailea
#4 Family Hotel in Wailea
#5 Spa Hotel in Wailea
#5 On the Beach Hotel in Wailea
#5 Top resorts Hotel in Wailea
#6 Luxury Hotel in Wailea
#7 Green Hotel in Wailea
Price Range (Based on Average Rates): €€€€
Hotel Class:4.5 star — Grand Wailea - A Waldorf Astoria Resort 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Grand Wailea, A Waldorf Astoria Resort, is the ultimate destination for a fabulous Hawaii vacation, perfect for families, spa goers, honeymooners, golfers and active vacationers. Situated on 40 acres of lush, tropical Hawaiian gardens, Grand Wailea opens onto Maui's beautiful Wailea Beach, voted one of the best beaches in America, with elegant and newly-renovated accommodations, indulgent spa treatments, fine dining and thrilling recreational options. ... more   less 
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Also Known As:
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Hotel Wailea
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui

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