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All reviews special thanks booking reference number turkey summer vacation big territory recommend this hotel big waves wonderful beach hotels share public relations manager nice person perfect family vacation beautiful territory entertainment team all ages water slides best wishes
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Reviewed 26 July 2017 via mobile

I went here two weeks with my son in July 2017. The hotel impress me. Compare to prize this is the best value hotel you get with your holiday budget. The beach is like Koh Samui quality and hotel is under 100 meter from hotel. You can get acsess to all 3 Pegasos hotel to the price of one.

Good entertainment and great atmosphere. I dont have any complaints.

Welcome to paradise.

Stayed: July 2017, travelled with family
2  Thank MrJohn778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Halkla İlişkiler Müdürü at Pegasos Resort Hotel, responded to this reviewResponded 1 August 2017

Dear Guest
What a nice compliment to our hotel and most of all our team!
We are happy to hear that you found the service and whole team very good
Thank you for this excellent review of your stay - we hope to see you back with us in the not too distant future.

Warmest regards,
Pegasos Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

I was here for one week in July with my three kids. We had booked a "Comfort class" package which prove to be quite worthless. Our check in was at night so there was only one person taking a bus load of tourists in, so we queued like everyone else. We were not able to reserve the ala-carte dinner at all. There is one computer to do this in the lobby, but all the restaurants were always full or closed and we tried maybe 5-6 times to do this. The separate ala-carte breakfast is close to a joke, you can choose from couple options (like pancake or omelet) and that's it. The wifi is bad in the rooms as well as in the lobby. The only thing good about the comfort class is the reserved area of sunbeds in the beach, since all the "normal" sunbeds next to pools or the sea are reserved with towels by 8.00 in the morning. This hotel also allows reserving a sunbed with almost anything, a hat, any floating device, a book etc.

Food is average quality with very little taste, but there is lots of it all the time. The advertised all inclusive ice cream is served from two!? carts in the three hotel area, serving thousands of visitors. So you really have to be ready to stand in a long queue if you wish to get it. But its not worth it, so dont bother. There are ten times more places to buy ice cream if you wish to have one.

Water was cut totally for couple of hours one day, which was not nice when trying to take a shower.

Our luggage was left at the hotel by the bellboys and busdriver, who blamed the other party for leaving it at the hotel on the day of departure. So I had to pay an extra 100 € for a taxi to bring it to the airport. Neither the hotel nor the travel agency (Nazar) was willing to cover this cost, even though they advice you to leave you luggage in the lobby so that they can move your luggage to the bus. I understand the responsibility of my own luggage, but bad customer service or willingness to cover damages I don't understand.

Other than these "minor" complaints everything was nice. The hotel staff are nice and friendly and mostly professional. The beach is nice, but during summertime (high season) it seems that they just cannot cope with the amount of tourists at any level.

Room Tip: We had family suite with sea view and the room was nice.
  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
6  Thank Perttivertti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Public Relations Manager at Pegasos Resort Hotel, responded to this reviewResponded 21 July 2017

Dear Guest,
First of all, we would like to thank you for sharing your precious opinions with us about our hotel.
We regret that your stay didn’t pass the way you imagined it.

Within the structure of TT Hotels, our main target is to assure the guest satisfaction completely.
That’s why employing qualified staff and creating the areas needed by all kinds of guests are too important action points for us.
We would like to notice you that we've taken into consideration all of your impressions you shared.
Many thanks again for sparing time by evaluating our hotel.
With the wishes of welcoming you again and providing you better vacation memories.

Kindest regards,

Pegasos Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

We, the residents of the capital of Ukraine in Kiev, rested at the Pegasos Resort hotel from 24.06.2017 to 08.07.2017.
We liked everything: hotel infrastructure, service, territory, nature, beautiful beach, clean sea, excellent food, brilliant restaurants!
We express our grateful gratitude to the employees of the restaurant, especially such as: Hasan (Chef restaurant), Enis (Waiter), chefs for professionalism and attentive attitude to us and our children. We are also grateful to the maid who systematically carefully cleaned our room 2253 and all-all the hotel staff for creating comfort for a full rest!
   We wish everyone good health, great success, career growth!
 Sincerely, Igor, Lesya, Yesenia, Alexandra.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank iremchenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Public Relations Manager at Pegasos Resort Hotel, responded to this reviewResponded 21 July 2017

Dear Pegasos Resort Guest

Thank you for your review on Tripadvisor and that you spent the time for it.

We are very pleased to read that you felt well with us during your stay.
Thank you for your positive words about our our hotel.
We also thank you for your great feedback.

Visit us again soon during a next trip. We are looking forward to it.

Greetings from Alanya

Pegasos Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2017 via mobile

We really loved the restaurant food (fresh fruit and salads) and great staff! Very good food and very delicious! Very friendly and ready to help! Special thanks to Hasan and his friends Gokhan, Enis and Faruk! great view from the restaurant !

Stayed: June 2017, travelled with family
2  Thank simona m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Public Relations Manager at Pegasos Resort Hotel, responded to this reviewResponded 21 July 2017

Dear Pegasos Resort Guest

Thank you for your review on Tripadvisor and that you spent the time for it.

We are very pleased to read that you felt well with us during your stay.
Thank you for your positive words about our hotel.
We also thank you for your great feedback.

Visit us again soon during a next trip. We are looking forward to it.

Greetings from Alanya

Pegasos Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2017

WOW ,,, what a holiday, there was 8 family members of my family ..All staff where helpful and polite . Food was brilliant and plenty to chose from. We had a room with a sea view and WOW, l would recommend them.What a view. There was entertainment round pool through out day, plus entertainment every evening for children..Lovely pools with large and small slides for all ages the kids loved it. But my most praise goes to Alper Nasir who went 200% and made our holiday very special, the table was always laid out with flowers and napkins at lunch and dinner.plus making sure we had everything and bringing drinks when needed, he always had time for everybody and my 2 granddaughters and grandson loved him..It was a sad day Tuesday when we left, but we will be returning next year with a larger family party (14) this holiday was excellent could not have asked for more...

Stayed: June 2017
2  Thank linda54_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Public Relations Manager at Pegasos Resort Hotel, responded to this reviewResponded 21 July 2017

Dear Pegasos Resort Guest

Thank you for your review on Tripadvisor and that you spent the time for it.

We are very pleased to read that you felt well with us during your stay.
Thank you for your positive words about our hotel.
We also thank you for your great feedback.

Visit us again soon during a next trip. We are looking forward to it.

Greetings from Alanya

Pegasos Resort Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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