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Reviewed 14 October 2020

I find it hard to criticize this place because I did hit a jackpot here BUT OMG. They have Mask Police that come around and absolutely harass you if you so much as take your mask down to take a drink of your soda (that they provide). I think the lady stands around and watches you and if you don't replace your mask before you swallow she comes over and let's you know. I finally got sick of it and left. They do have a room where you can smoke. They have a shuttle cart to get you back and forth from the parking lot.

Date of stay: September 2020
1  Thank Jerrie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Other at Cliff Castle Casino Hotel, responded to this reviewResponded 3 days ago

Jerrie,
Thank you for the feedback regarding your visit and we apologize that it was less than perfect. Your experience was certainly the exception and not the rule and we look forward to another opportunity to deliver an exceptional overall experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2020

Nice place to spend a night. Room was pretty clean, AC should be checked and cleaned more often though. Clean bathroom. They provide free shuttle up to casino. They're Pet friendly but the area where you suposed to walk dogs wasn't designed for it, its Just a tiny spot near parking lot

Date of stay: October 2020
Trip type: Travelled with family
Thank mrsSheva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Other at Cliff Castle Casino Hotel, responded to this reviewResponded 3 days ago

We appreciate you taking the time to send us feedback regarding your visit and we are thrilled to know that you enjoyed your stay. Our goal is to deliver an exceptional stay for each of our guest's and we look forward to exceeding all of your expectations during your next trip to our hotel.

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Reviewed 27 August 2020

Recording says poker room is open....... upon arrival NO POKER ROOM...... "MAYBE Next Year"???? It would have helped if their phone recording would have said "no poker" Their Website says they have Poker and are open everyday except Monday. A waste of Gas & my Time....

Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Other at Cliff Castle Casino Hotel, responded to this reviewResponded 3 days ago

James,
The hotel staff and management would like to thank you for taking the time to send us feedback regarding your stay. Our goal is to deliver a 5 Star experience for each of our guest's and we apologize that your experience was less than perfect. We look forward to exceeding all of your expectations during a future stay with us.

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Reviewed 21 June 2020

The room was absolutely amazing! Beautifully kept up, with a perfect view of the mountains. This is a non smoking property and casino. They do require you to wear masks upon entering, and they were offering masks if you didn't have one available. They take a thermal reading when entering as well due to covid rn. They are still doing their buffet breakfast and while it's a little unusual it's an amazing way to keep guests happy. Basically you order from the buffet and they'll deliver it to your table.
The staff was extremely friendly and helpful. I will definitely be staying here again!

Date of stay: June 2020
Trip type: Travelled as a couple
Thank crystalsZ9342VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Other at Cliff Castle Casino Hotel, responded to this reviewResponded 11 July 2020

We appreciate you taking the time to send us comments regarding your visit and want to thank you for the 5 Star review. We will be certain to share your feedback with our team. Our goal is to deliver a safe and exceptional experience for each of our guest's and we look forward to your next visit with us.

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Reviewed 19 March 2020

This was a great hotel. Very clean, nice room. Very friendly and helpful staff. Several restaraunts to choose from inside facility. Had 20 alley bowling center and very large play area for children. The buffet was very good.

Date of stay: March 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank vhard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean K, Other at Cliff Castle Casino Hotel, responded to this reviewResponded 11 July 2020

Thank you for the 5 Star review; we strive to deliver an exceptional experience for each of our guest's and we are thrilled to know that you enjoyed your visit. We look forward to delivering another outstanding experience during your next visit with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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