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Extended Stay America - Frederick - Westview Dr.
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Reviews (143)
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All reviewspots panstv stationsburner stovehighly recommend this locationfull size refrigeratordecent stayhave stayed here several timesoatmeallaundry roomhouse keepingcheck in was easythe general managerother hotels in the areaclean roomsa great place to staycleaning staffchecking in
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22 - 27 of 143 reviews
Reviewed 16 October 2017

This has to be one of the worst hotels we’ve stayed at. It was billed as a suite with a fully equipped kitchen. That was not true. It had no toaster, plates, silverware,in fact the kitchen was totally bare.No pots, pans, coffee maker...you get the idea. When we asked, we were initially given a few still wet plates, two small soup bowls and some dirty utensils. The free breakfast was a joke. Prepackaged Burry muffins, some oatmeal, granola bars and coffee. That was it! The beds were uncomfortable , the place had a dirty look and feel to it. Just don’t waste your time going here, go someplace nicer.

Room Tip: Go somewhere else to get a good room!
Stayed: October 2017, travelled as a couple
Thank zokvus6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Frederick - Westview Dr., responded to this reviewResponded 18 October 2017

Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at the time of check-in, we are sorry. We hope you will give us another chance to serve you better.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

My Son and I have stayed at this location for 2 months now. No place is perfect, but our time here has been very close too it. Joe the General Manager and his staff, treat you with respect, handle any problems that arise quick and effectively, and have made our stay here enjoyable. I highly recommend this location for your hotel needs.

Stayed: October 2017, travelled with family
Thank Tiffany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Frederick - Westview Dr., responded to this reviewResponded 17 October 2017

Tiffany, thank you for sharing a wonderful review of Extended Stay America. Our entire staff is committed to providing an exceptional service for every guest, and your feedback serves as an encouragement for us. Your recommendation is truly appreciated, and we look forward to welcoming you and your son again for another memorable experience.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

Don't stay here unless you cannot afford somewhere else. We booked four rooms as we were in town for a wedding. We asked for a rollaway bed; they said they only have one for emergencies and it was being used. We had to get another room as we had three people and two double beds. There was no housekeeping; you had to go to the front desk to get clean towels etc. There was an iron but no ironing board. We had booked four rooms; only one had a hair dryer. One evening one of our parties forgot their key; when we came back there was no one at the front desk. Other people were waiting also. We waited for 20 minutes and then someone picked up the phone and called someone to come to the desk. One of the parties got into a handicapped room. Yes, they had a hand held shower head but it was bolted to the wall so you could only get the water if you sat on the handicapped seat or hunched over uncomfortably. One of our toilets got clogged up; when we called to have someone fix it we were told they had no maintenance man on duty and you can come down to the front desk and get a plunger and plunge it yourself. The beds were very uncomfortable and the pillows were ridiculous. I left some bracelets in the drawer when I checked out and of course when I called no one had found them. Will never stay at an Extended America again.

Stayed: September 2017
Thank Joy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Frederick - Westview Dr., responded to this reviewResponded 22 September 2017

Thank you for being our guest and for taking time to leave feedback. We are sorry you had such an unpleasant experience. We do have a roll-a-way bed avaialble, and we do our best to accommodate requests. Unfortunately, it was in use at the time of your visit, and we apologize for the inconvenience. We would also like to apologize for the maintenance issues in your room. Thank you for letting us know about the missing hair dryers in your rooms. We will make sure our housekeeping staff is performing routine checks to ensure all guest rooms are fully stocked with all in room amenities. Additionally, we are sorry for the unfortunate incident of you losing some of your items. All items left in guests' rooms are taken to the front desk where we hold them for 60 days. Our housekeepers are trained in these procedures, and we will contact you if they are found. Thank you again for being our guest, and we hope you will consider giving us another chance in the future.
Hotel Manager

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Reviewed 1 September 2017 via mobile

Worst hotel I ever stayed in. Curtains for your closet door looks run down in the room smelled very musty and the owner
/manager RUDE. When confronted about the situation did nothing. I would hope other customers who stay there will also realize that it not very well taken care of. Not for 120 dollars a night.

Stayed: September 2017, travelled with family
Thank Frances B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this reviewResponded 2 September 2017

Frances, thank you for being our guest and sharing your experience. I am disappointed to read you encountered service problems and we were unable to resolve them to your satisfaction. This is definitely not acceptable, and we will redouble our efforts to ensure this does not happen again. I truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service.

Sincerely,
General Manager

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Reviewed 7 August 2017

Nice hotel. I was looking for a hotel not too far from Harper's Ferry, WV and found this hotel during my search. I was a bit wary to book due to bad reviews, but since this was a last minute booking and the price was just right, I booked the room. Everything was fine. The rooms was clean and very spacious. The location was right off of the highway. Staff was friendly. The room could use a bit of an update. The halls smelled of cigarette and mildew, but the smell did not go into the room. I has a sound sleep. The halls were a bit dark though. I'd stay here again if needed.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank InIt4TheFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this reviewResponded 8 August 2017

Thank you for taking the time to share your review of Extended Stay America - Frederick - Westview Dr. We are glad to read you loved the comfort of your clean room and found us to be a great value in the area. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we look forward to your return visit soon.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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