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All reviews breakfast buffet french toast fitness center a king size bed the francis scott key mall nice size flat screen tv housekeeping staff plenty of parking convention microwave maryland highway
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Reviewed 26 July 2016

From the moment my wife and I arrived, we felt special. The front desk staff handled our check-in with so much courtesy and friendliness. Our room on the ground floor was perfect! We were able to close the curtains and have a dark atmosphere for sleeping. And although a door opened onto the swimming pool area; the pool closes at 10 PM so it was quiet for sleeping. The bed was so comfortable - with a firm mattress - which we loved. The A/C worked fine, in the 100 degree heat wave, and we were so comfortable in our room. We went for a swim after sight seeing and enjoyed the pool. All staff were polite, courteous and friendly. We will definitely stay again! Thank you IHG!

Room Tip: Ground level so you do not have to carry your bag up-stairs!
  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank TomTerrific51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, General Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded 28 July 2016

We appreciate you sharing your terrific feedback! I am glad to hear that you enjoyed your stay at Holiday Inn Frederick Conference Center at FSK Mall. Our goal is to provide excellent service, so I'm pleased that you had a restful and comfortable visit. It is a delight to hear that our team made you feel welcome and that you enjoyed our beautiful pool. I will be sure to share your compliments with our team and they will be delighted reading your comments. It was a pleasure having you stay with us, and we hope you will choose us many more times when you are in the area. Thank you again for your feedback! 

Mark Wright
General Manager

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Reviewed 25 July 2016

Had to get a room with no notice after our sewer line broke. The hotel staff could not have been more accommodating. After hearing what happened the manager upgraded our room to include the breakfast buffet for every morning we were there. The indoor pool was in a beautiful courtyard, there was a great sauna, gym, and putt putt golf; all free with your stay. The breakfast buffet was outstanding (pro tip don't try to tip the waitstaff, they won't accept the tip).

Room Tip: The kings corners are the high end suites but save your money, all the rooms are outstanding.
  • Stayed: June 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank kjmyers73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, General Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded 28 July 2016

It is such a pleasure to read your terrific feedback! I am glad to hear that you enjoyed your stay at Holiday Inn Frederick Conference Center at FSK Mall. We want to be your home away from home, and I am pleased to read that we succeeded. Everything we do is aimed at providing you with an excellent experience, so thank you for taking the time to acknowledge the hard work by our team.  Thank you for being our guest, and we hope you will choose to stay with us again.

Mark Wright
General Manager

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Reviewed 22 July 2016

I would agree with other reviews that say the property need to be updated. The bathrooms need some TLC. The workout room was good and the sauna and indoor pool are nice touches. We didn't have a lot of interaction with the front desk but they did a good job.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Service
Thank barrett68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, General Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded 24 July 2016


Thank you for writing a review of your recent stay with family at the Holiday Inn Frederick Conference Center at FSK Mall. We are happy to hear that your overall visit was pleasant, and that you liked our facilities, service and location. We also appreciate your observations about the appearance of the hotel and I have shared the same with the appropriate individuals in our organization, so that when they map out a plan for future upgrades they can use your feedback. Thanks for being our guest, and we hope you and your family will stay with us each and every time you are in the area.

Mark Wright
General Manager

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Reviewed 17 July 2016 via mobile

Stopped here for a one night stay on our way to Virginia beach. Great place for an over nighter/ pre beach pit stop. Staff was very helpful and friendly. Check inn was easy but this place is pretty big, not your average hotel size so it took a few minutes to find our room. They had many activities to keep the kids entertained. warm indoor pool, foosball table, mini golf (plus sauna and fitness center for the adults) all in the same area. Make sure to bring your own towels for the pool. Although they have them, they run out quickly. Will be back!

Stayed: July 2016, travelled with family
Thank shannondonahue168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, General Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded 18 July 2016

It is such a pleasure to read your fabulous feedback! I am glad to hear that you enjoyed your stay at Holiday Inn Frederick Conference Center at FSK Mall. Our team aim to always provide excellent service, and I am pleased that everything went well. Thanks for appreciating our pool and kids mini golf for children, we have something for everyone. It is great to see that families look forward to enjoying these special amenities! Thank you once more, and we hope you will stay with us many more times when you are in the area. Thank you again for your feedback! 

Mark Wright
General Manager

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Reviewed 11 July 2016 via mobile

Great Staff

Very Nice Clean Rooms. New beds were recently installed.

Michaela at the front desk was extremely helpful and super friendly.

Margaret, who waited on us in the bar, was very nice and gave us great service.

Stayed: July 2016, travelled on business
Thank Lillyanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerX1, General Manager at Clarion Inn Frederick Event Center, responded to this reviewResponded 12 July 2016

Thank you for writing the fabulous review of your stay at Holiday Inn Frederick Conference Center at FSK Mall. Your comfort is our highest priority, and we are glad our staff took great care of all your needs. We are pleased that you had a restful and relaxing stay and that you enjoyed the comfortable bedding. I will share you compliments with our entire team, especially with Margaret, and let them know their efforts are being noticed by our guests. We hope your wonderful experience will cause you to stay with us again.

Mark Wright
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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