Well, since the last time I went and left a review, things have not improved at all. Today, I ordered a grande blonde latte, whole milk, free-poured and what I got had no less than 2" of wet, overblown foam and was short on milk. Taste was blah and temperature was not even hot. As someone who has had training in coffee beverages from a well known (not Starbucks) Seattle coffee roaster and ran my own shop, I can honestly say this is a terrible latte and be utterly qualified to give that rating.
It's frustrating because this place used to do it right until sometime last fall. Now it's a train wreck. Every time I go, nobody has the ability to get a latte right.
For starters, a latte does NOT have 2 inches of overblown foam on it. Milk is not even remotely steamed properly, it is foamed to be more of a cappuccino, but with large oversized bubbles. Not even close.
Whomever runs this place needs some serious training for themselves and their staff. I'm done here...not returning.