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Reviews (6,673)
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3,013
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499
319
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Reviewed 6 January 2018

With Omni you would expect top notch everything. This location offers only average. They do not follow their preferred guest program at all. Room service is always wrong and on a few stays our bills have even been incorrect and we have had to have corporate correct them since their billing department refused to. Morsels employees however do make the stay. They smile every morning and give you southern love.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank hollyl128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018 via mobile

Spent there only one night with family. Be aware of the high valet parking price. Also get the breakfast buffet package if you can. Hotel is nice, clean, very well located and in general good service. Sure it was
an enjoyable experience.

Stayed: January 2018, travelled with family
1  Thank Eddy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018

Very clean, spacious, updated rooms. Very kind staff from valet to front desk to bellman. Very quick check in and check out processes and valet services. Great location to tourist sites, restaurants, etc. in downtown Atlanta. Highly recommend this hotel!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank zacharyv220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

We were in town for the Peach Bowl and stayed at the Omni. The location and staff were excellent. No complaints there. The beds were some of the most uncomfortable I’ve ever tried to sleep on, very hard and you could feel the springs. They felt like the cheapest ones you can find at a mattress store. Also, the windows did not appear to be insulated. We could the freezing cold air pouring in through the glass. In fact, the second morning the inside of the window was covered with ice. Really needs some help to be a luxury hotel.

Stayed: January 2018, travelled with family
Thank Saylorleu72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

From the front desk to wait staff were very friendly. They had messed up our reservation which clearly said King bed. They asked us to take DBL. When we declined, they needed up giving us King on higher floor. Room was nice. This place is showing age now.

Stayed: January 2018, travelled on business
Thank Ki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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