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“Inspiring visit”

Chick-fil-A Backstage Tour
Ranked #96 of 306 things to do in Atlanta
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Attraction details
Owner description: This 60-minute journey will lead you into the heart of Chick-fil-A that offers a fun filled and enlightening storytelling experience inspired by the fascinating history, culture and values of the company. From hospitable people to delicious food to infectious “Eat Mor Chikin Cows, you can explore the unique Chick-fil-A story with our guided walking tour, taste a special treat and shop our merchandise kiosk. Located just minutes from downtown Atlanta, the Chick-fil- A Support Center is nestled on a scenic 80-acre landscaped campus, 5200 Buffington Road, Atlanta, Georgia.
Reviewed 6 April 2018

I look forward each spring to visiting this venue with my groups. Not only is it an inspiring visit, but also a great way to learn the history of this corporation . Beautiful and building and landscape

Thank travelvaluetours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie P, Manager at Chick-fil-A Backstage Tour, responded to this reviewResponded 5 days ago

It was our pleasure to host you and your group. We look forward to hostin you again. All the best, Stephanie

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"truett cathy"
in 2 reviews
"marketing department"
in 2 reviews
"classic cars"
in 2 reviews
"take pictures"
in 2 reviews
"cfa"
in 3 reviews
"batmobile"
in 2 reviews
"company"
in 8 reviews
"veterans"
in 2 reviews
"stories"
in 3 reviews
"replica"
in 2 reviews
"narrated"
in 2 reviews
"depth"
in 2 reviews
"movie"
in 3 reviews
"culture"
in 2 reviews
"memorabilia"
in 2 reviews
"tickets"
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5 - 9 of 34 reviews

Reviewed 14 March 2018

They need to think things through better, there is no signage which makes things really hard because our GPS kept telling us the wrong spot. Then you get on the massive woodland property and still no signage. Then a bit of signage telling you where to enter for tours, but then no more direction, you just gotta kinda figure it out yourself. Then comes the religious neoconservative brainwashing that should be expected, but after the first part isn't too bad. As for the tour itself, it was FANTASTIC!

4  Thank ChefRamsayTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie P, Manager at Chick-fil-A Backstage Tour, responded to this reviewResponded 5 days ago

Thank you for your feedback. We are currently looking into resolving this issue with signage. We are glad you enjoyed the tour.

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Reviewed 12 March 2018

It's a corporate headquaters, not much of note really. The cafeteria is interesting only if you've seen a lot of corporate cafeterias to which you can compare it. It's a long way from anywhere and very buttoned-down in a holier than thou kind of way. Not comfortable. Go only if you are some kind of Chick-fil-A freak, though why else would you?

Thank DawnousAtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie P, Manager at Chick-fil-A Backstage Tour, responded to this reviewResponded 5 days ago

Thank you for visiting us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

We were looking for an activity to take a break from driving while passing through Atlanta, and while paging through Things to Do in Atlanta on Trip Advisor, came across this tour of Chick-fil-a Corporate HQ. We all enjoy CFA, so it was a no brainer for us.

We had a bit of difficulty booking the tour (due to website issues), and originally were double-charged for the tour (more on that later), but we got our tickets and were looking forward to our visit.

We showed up at the gate to the complex as directed on our tickets, and checked in, getting a parking pass and directions to the parking area. Driving in, we passed 8 or 10 signs welcoming new team members, which we thought was pretty cool.

We were met at the door by (unbeknownst to us, our guide) Jim, who welcomed us to the facility and walked us back to the auditorium that they have set up for the tour. We mentioned to Jim about the double charge for tickets, and he apologized, got some information from us, and assured us that he'd make sure it was taken care of.

We waited about 15 minutes, and our group of around 15-18 people on the tour were welcomed, and it turns out that all of the new team members (who were welcomed with the signs) were in our tour as well, and they went through, introducing themselves, along with a quick overview of what they'd be working on... "marketing department," "sustainable engineering department," etc.

Jim welcomed the new team members, and asked the room if there were any veterans. One of the new members was a veteran, and I'm a veteran; he asked us a bit about our branch and experience, called us up to the front of the group, thanked us for our service, and presented us with a challenge coin that CFA specifically had minted, honoring all five branches of the military and POW/MIA. A really nice, heartfelt touch - they went above and beyond, completely unnecessarily... just because they felt it was the right thing to do.

We watched a 15 minute long movie about the history of CFA, narrated by the Cathy family. The movie talked about their memories of growing up in the business, as well as the stories they'd heard from their parents about how CFA got started.

After the tour, we were led to a smallish museum, with a replica of the original Dwarf House counter area. Jim related some additional anecdotes of Truett's story, including a couple of stories of his personal interactions with Truett from when he (Jim) first was hired on at CFA. There was a section with press clippings, blown up news stories, and artifacts from the earlier days of the company. We then walked across the lobby to view the small collection (about 10) classic cars (including one of the Batmobiles was used in one of the movies), with a story or anecdote about each one.

There was evidently some construction in Truett's office, so we weren't able to go through there; that's usually one of the tour stops.

After our tour, we were looking for someplace to eat on our way out of town and blundered into the original Dwarf House location... we simply HAD to eat there!

That afternoon, I received an email from Jim apologizing again about the double billing, and he told me that they'd figured out what the issue was with the site, and that our refund for the additional set of tickets would come through within the next couple of days. He asked that I let him know if it hadn't come through within 4 days, and that he'd make sure it all was handled.

Moments later, I received an email from someone in the marketing department telling me that the refund had been processed, and including a screenshot from their system showing that the refund had gone through. It was processed by our bank by the next day.

I really can't say enough nice things about our experience. While their corporate culture may not necessarily match everyone elses, they left absolutely no doubt in my mind that everyone there is truly a member of their big family, and that the atmosphere in their facility (and everyone we interacted with) demonstrates the courage of their convictions.

My only negatives of the tour:
1) No CFA on site, or coupons for eating at a CFA elsewhere. Evidently, there's a cafeteria where they can get CFA food (or pretty much anything else, from what I heard). Would be a nice touch for members of the public to have a separate area to eat CFA there as well.
2) No gift shop. A normal company wouldn't leave that much money on the table. Period. If it were available, we would have purchased CFA memorabilia - a couple of stuffed cows holding "eat mor chikn" signs, coffee mugs, etc.

Other than those two minor negatives, I have nothing but positive things to say about the tour. Additional info that you might find helpful.... there are evidently two tours, and their website isn't too clear on what's available on what days. There's evidently a more in-depth tour that's only available on Mondays (we'll go back and take that one too!), but the normal tour (the one that we took) is available Tuesday through Friday (maybe Saturday, I don't remember.... check their site for certain).

Now go book your tour!

A note about the questions they asked me below... the only reason I said "No" to the question about whether it was good for kids is that from a kid perspective, there's not a lot to do. We found it fascinating and engaging, but from a little(er) kid perspective, probably pretty boring.

4  Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie P, Manager at Chick-fil-A Backstage Tour, responded to this reviewResponded 5 days ago

Thank you for visiting us. Since you visited we have opened a merchandise kiosk and each guests leaves with a Be Our Guests card that they can use at a Chick-fil-A Restaurant. We hoep to see you again soon.

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Reviewed 17 December 2017

This was our second time on the tour--we did the "standard" version a few years ago and went for the "deluxe" this time. It was nice with the "deluxe" tour to see some kitchen, training, and "innovation" areas as well as to see a wider part of the corporate campus. Our tour guide shared some humorous stories with us and it was a pleasant experience. My wife and I LOVE Chik-fil-A and would recommend the tour to anyone else who loves Chik-fil-A...and the cows :)

2  Thank DerekfromAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie P, Manager at Chick-fil-A Backstage Tour, responded to this reviewResponded 5 days ago

Thank you for visiting We are so happy you enjoyed your tour. We hoep to have the oppeoruntiy to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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