This is one of the nicest hotels I've ever stayed in. Gorgeous rooms, great meeting spaces, convenient location. Staff was friendly and helpful. So why just an average rating?
When I checked in, they were overbooked, and walked me to another hotel for the first of my scheduled two-night stay. That's unfortunate, but not unknown, and I would only knock off one point for that. My objection is what they did, and didn't do, to apologize. What they did was pay for a taxi to another hotel, and comp my night in the hotel. That's all standard for any time you get walked - nothing out of the ordinary. But the other hotel was MUCH inferior. Maybe that's all that was available nearby. But comping a business traveler's hotel night is good for the *employer*, but not for the *employee* who was inconvenienced and disappointed by a stay in a two star hotel when the reservation was for a four star location. They did upgrade me to a nicer room for my second night back at the Loews, but that was it. Not a lot to say "we screwed up and we're sorry".
So when you see my "value" rating of one point, that's why. When a high end hotel walks a customer with a guaranteed reservation to an inferior hotel, they need to do more than the minimum.
- Official Description (provided by the hotel):
- Walk into a stylish new atmosphere where contemporary Southern style meets classic luxury. Located in the heart of Atlanta, Loews Atlanta Hotel exceeds our guest's expectations by providing experiences through personal engagement and putting you first. A premier choice among Atlanta luxury hotels, we offer 414 rooms and 44 suites which have been designed to be supremely comfortable and are equipped with all the amenities necessary to anticipate your every need. Each room was carefully laid out to create a spacious environment that feels more like a second home than a hotel room. ... more less
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