Pros: front staff is great (especially Quincy), valet was super friendly, location is central to a fair number of things
Cons: room shows some wear, shower did not have a full door, elevators are sinfully slow, service to deliver items to the room is glacially slow
The decor and vibe is classic W, but it's probably been a while since last refreshed. They could keep the look, they just need to apply some new paint, fix some of the broken baseboards in the room, and bleach the grout in the shower. Would also be nice to have elevators that take less than 3 minutes to arrive when summoned.
I also tried twice to have something sent you to the room, and it took an extremely long amount of time (40 minutes for a silverware set).
The saving grace here were the people at the front desk. Super helpful, super friendly, and who's commitment to service makes the difference between an average hotel and above average hotel. More