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Seashells Resort at Suncrest
Ranked #3 of 15 Hotels in Qawra
Reviewed 24 September 2017

Don't come here expecting 4 star service. Expect a poor 3 star. Understaffed, food is awful and the one and only restaurant is laughable .... Remember school cafeterias then that is what you get. If you are a saga traveller expect to be insulted by the Gala Dinner. Food was awful and our rep had the cheek to ask us to tip the chef ... Piece de resistance ... You have to fetch your own drinks including tea and coffee from machines. Choice of wines are white, rose and red ...red by the way served cold .... White served warm! My family and I are really disappointed and cannot wait to leave. Seriously think twice before booking this hotel. JAY

Room Tip: Don't stay here
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  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
6  Thank janet1965963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludgarda S, Director of Sales at Seashells Resort at Suncrest, responded to this reviewResponded 25 September 2017

We thank you for your contribution and hope the rest of your stay on our island was in line with your expectations.
Our collaboration with your tour operator has existed for a couple of years and we have never received negative comments about the Gala Dinner. On talking to your in-house representative I am informed that the menu was shown to you before you actually decided to participate (there was no extra charge). Indeed it is well advertised that guests are welcome to dispense of unlimited water, soft drinks, juices, house wine, house beer and hot beverages during meals, with the exception of the Gala Dinner where drinks are served. Other guests in your group began collecting a tip - the hotel does not in any way ask for tips - this is done solely by guests on their own free will. We wish you a good flight.

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Reviewed 23 September 2017

We have just returned from Seashells after another Brilliant holiday and our 44 th wedding anniversary . The Staff are lovely ( they really are ! )

Firstly , A HUGE THANK YOU to the management for the Lovely Surprise in our Room 642 . The Beauifull swans on the bed and the rose petals with Complimentary wine and fruit , You Are So Kind and Thoughtful .
My lovely wife had recently spent 11 days in hospital and we were not sure if we could actually get away on holiday and were ok'd by her doctor and this was indeed a lovely gesture which we never expected . Thank You .
.

We have been staying in Malta at various hotels for the past 25 years and Seashells Suncrest is a Fantastic Hotel to stay in ..

Do not be put off !!!
Please don't believe some of the reviews that come from " I am going to complain about everything to try get my money back people "
Please see my previous reviews .

The staff welcome you , and are all ways smiling and ready to help with any problems we have made many friends over the years here and you are all like " Family " to us from Pauline, Joe , Sylvia , Emmy on reception and nothing is too much trouble for them, they really don't deserve bad reviews .

We will truly miss you Joe , when we spoke about your retirement it was really bitter sweet for Joyce and me , I have tears in my eyes as i am typing this as you are Family to us and you are a TRUE GENTLEMAN SIR ! I know i am speaking for many of the guests Joe who return each year , we will meet up sometime next year and we look forward very much to that.

The food is great there is everything that you might want in the mornings , tea / coffee , muesli , cornflakes , coco pops etc , bacon , eggs , sausage , omelette beans ,tomatos , fresh fruit ,, oranges ,bananas , apples , plums . biscuits ,
coissants , if there is something else that you want , ( if you cant manage on that ), ask the staff and they will check with the chef if it is available for you .

A big thank you to the restaurant staff , Mustafa you are a pleasure to know and all ways very happy and proffessional every year we come , Ahab and Joy two new members of staff , you both are an assett and a great credit to the Seashells with your lovely welcoming smile every morning and evening into the restaurant , my wife and I thank you both , you will both go far , also to Peter you all make us feel "Special" .

The Hotel has been refurbished to a very high standard recently and is still beautifully clean , with panoramic seaviews , there is a A/C TV , hairdrier ,kettle and tea/coffee , free wi fi ,safe , phone , bathroom with all toiletries , shampoo , soap etc.

The pool area is clean , with the "animation crew" entertaining with the "Aqua Gym " and evening shows. ok they are not famous "tv celebs" but they really go out of there way to help you get involved and have a happy stay.

Evening meals are very good , there is something for everyone , from fish , chicken ,pork , steak ( yes steak ) ,salads , cold meats , various pasta's , various vegetables and not forgetting the themed nights , chinese etc.
There is again fresh fruit , beautiful cakes , fruit cocktail , and cheese board with biscuits.
For drinks There is cisk on draught , red wine / white wine and a rose . there is also tea / coffee and juices , coke , sprite , orange fanta etc . there all plentiful .

We book half board and ALL THIS is available on to you , so please do not be put off , go ahead and book your stay here We Thoughroughly Recommend It.

TO ALL THE STAFF , Huge hugs !!! See you all "God Willing " next year have a Great Christmas.

Joyce and Mally .

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank jester555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludgarda S, Director of Sales at Seashells Resort at Suncrest, responded to this reviewResponded 25 September 2017

We would like to thank you for a very encouraging review - your positive attitude is very much appreciated. We are very happy that you could indeed make it for your anniversary.
A review from somebody who is able to compare is indeed an eye opener and we are grateful that we do have indeed so many guests who walk through our doors with the right attitude - its a holiday and let's enjoy it.
You are indeed right - it is worth asking for something which one is missing or expecting - we will do what is possible within our parameters.
We hope to see you soon again and send sunny regards from Malta.

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Reviewed 21 September 2017

The Seashells Resort is located on the Salina seafront at Qawra, the resort's swimming pools can be found around 100m on the opposite side of the road to the hotel building. The private pool and slide for hotel guests is on the left whilst the public, adults only "Luzzo Lido" is on the right; both pools are situated at the edge of the water.

Visitors access the Luzzo Lido through a metal gate next to the Luzzo Restaurant and Conference Centre; head down the steps to the cafe bar on the right where you can pay for your sunbed (around 10 euors for the afternoon.) As you would expect this seafront terrace is fashioned around a large swimming pool; plenty of sunbeds are available; the cafe bar also has seating inside or outside if prefered. The seafront is accessibe via steps; these lead to a mature walkway with ladders into the water should guests want to swim in the sea.

A full bar is available at the lido along with snacks and ice creams. Opening times are 9am - 6pm, 7 days a week. A pool party and BBQ takes place once a week during peak season; opening times are extended on Wednesday evenings for "Luzzu Late Night Swimming" from 6pm; only 5 euros for an extra couple of hours in the water watching the sunset across the bay is pretty reasonable I think.

The area is clean and tidy; it does what it says on the tin really. Showers are available behind the cafe bar, the only entry is through a concrete passageway which feels a bit grubby. A lift is available to take guests from road level to sea level for those who need it. Parking is limited parking to roadside only.

#TraceyEvans #PuttingYourBusinessontheMap

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Tracey1Evans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludgarda S, Director of Sales at Seashells Resort at Suncrest, responded to this reviewResponded 22 September 2017

We thank you for the generous rating and for giving detailed information about the hotel's pools.

We hope the rest of your stay on Malta was positive and hopefully you managed to visit some of our places of interest.

We send warm regards from Malta.

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Reviewed 21 September 2017 via mobile

My first trip abroad with the boyfriend and we chose this hotel and first impressions WOW .. just from the outside you can already sense its a very luxurious hotel, and this hotel is very keen to the eye. The people at the reception are so lovely and pleasurant and make your stay worth while, they phone one or twice during your stay to see how you're getting on and how you're enjoying Malta.

The rooms are simply amazing, clean and tidy and fresh to the bone. The house keeping are such a pleasant and always greet you with a hello as you walk by, and tidy your room to the best of expectations. We had a little issue when we go there as we booked for a double bed and got too singles but the house keeping was so kind and dealt with the situation as it was a bed that could be forced into one.

We stayed at the Seashells for a week and each day was just as good as the rest, we booked for breakfast only and you have a good array of selection, from cereals, to full English breakfast, from fruit and yoghurt to classic Maltese breakfasts such a bread, all cooked to perfection.

Plenty of activities with the animation crew but we made the mistake of only discovering where the activities where taking place a few days before leaving, the night entertainment is based over the road from the hotel, this is for people from the Seashells resort and entertainment is such a joy to watch, different things to enjoy every night.

I would definitely recommend this hotel as you get a perfect sea view and the hotel has plenty to offer such as spa treatments, an outdoor pool, indoor tennis court and gift shops.

Stayed: June 2017, travelled as a couple
4  Thank courtsbrittany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludgarda S, Director of Sales at Seashells Resort at Suncrest, responded to this reviewResponded 22 September 2017

We would like to thank you for an excellent review and recommendation - we are glad that your last impressions remained the same as your first impressions.

It is also comforting to read that our staff were helpful and friendly and yes our guest relations persons do call guests during their stay to ask if they could be of help or just to check whether they were satisfied with repairs in case there were any maintenance issues.

We hope you will consider returning and send sunny regards from Malta.

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Reviewed 20 September 2017 via mobile

We booked to stay for five nights, arriving late we got to our room which I won't even tempt a response from management regarding, I have heard enough. Don't book economy unless you are wanting to stay in a room like travel lodge. Tiny box room with a small window only half accessible. Regardless of what 'the booking' states, it doesn't state my window will be on to some other persons balcony where the only privacy is if you have the curtain shut! Only after numerous discussions with the front desk staff did we get told that we could speak to management in the morning. We had to ask for bottles of water after being told the all inclusive had finished. We spoke to management in the morning and were offered and upgrade, this was an extra 20 euros per night on top of the 1,089 already spent for the five nights. We agreed on the basis of us wanting to enjoy our stay. Our new room was much better with a front sea view and I can't complain much about the room, except the fridge is a pointless addition as it is set at 15 degrees and is filthy, see photos. The water on the tap and shower can be scolding so be careful!! Aside from this the bed was comfy, room spacious and modern. Unless you have dead tastebuds do not go all inclusive, it's not a matter of taste because there is nothing to taste. I daren't try the cooked breakfast as the bacon looked like it had come off a grill with 20 years of grease baked on, pastries were reasonable as was the yoghurt. The juice was liked drinking pure sugar. The staff take your plates before you have even finished your last bite! We only ate lunch and dinner in the restaurant once and popped in for a look a few other times, I put some pasta on my plate, took one bite and nearly threw up. Live cooking station? Don't lie, you can watch someone cook on mass what looks like slop in a giant dirty pan, he looks as miserable as the food. The restaurant is like a feeding zoo, people piling up masses of food and shoving it in on mass, we actually got asked to move seats twice at breakfast as they were setting up for lunch and we were sat in the wrong seats. The guy was quite rude about it. The restaurant is dirty, the idea of cleaning is shaking the table mats on the floor and setting fresh cutlery. I have never experienced such awful food, we ate out the rest of the nights and lunches. Personally, I would like a refund for the all inclusive as we didn't eat there and only had four alcoholic drinks, which all tasted the same, feel sorry for anyone who paid 6 euro for a cocktail at the bar- worst cocktails and all tastes the same- like sugar syrup and petrol (only a matter of taste if you are just guzzling to get drunk or because you like mass produced rubbish). You can get a cocktail elsewhere for the same cost and it's 99% better! We went down to the pool and walked straight back out, we filled our days out and about and at cafe del mar- we rented sun beds rather then fight for a broken one. Adult pool? Not true, there were babies in there, pool was dirty. Fencing round the stairs because it was all crumbling away, falling apart. Pool bar- I have had street food that looked better (see pic), stale, looked old and left to fester in heat. I don't really have anything else to say other then I feel truly saddened that I have been mugged of a months wages for nothing. Food isn't a matter of taste when there is nothing to taste, also feel a bit sore that we spent upwards of 70 euro in cheeky monkey (food=amazing) because we had to and it's connected to the hotel. I cannot stress enough that the food was horrible, no passion or variety, no specialty days. Staff all look miserable and do not handle complaints well. The attitude to everything is 'no'. We have also been told there is no rooms available to shower or change in for our late checkout. Oh we can use the pool shower, I'll pass. We will be spending our day at cafe del mar where we can have a decent sun bed, pool, food and shower. Looking forward to what I can imagine will be quite a rude response from management as seen from other review responses. (Please read my reviews of surrounding areas and restaurants)

Stayed: September 2017, travelled as a couple
4  Thank Olivia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludgarda S, Director of Sales at Seashells Resort at Suncrest, responded to this reviewResponded 22 September 2017

We thank you for reviewing our hotel - your comments are forwarded to the relevant department heads.

Going to our website as well as any literature referring to our rooms, it is stated very clearly that economy rooms do not have balconies. These rooms have however also been refurbished and all have amongst other things new bathrooms with walk in showers, tea/coffee making facilities, flat screen TVs, safes and wifi. In reality they look no different from standard rooms in any European city. Indeed having a balcony helps to the holiday experience.

We are glad your experience at the Cheeky Monkey was good.

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Additional Information about Seashells Resort at Suncrest

Address: Qawra Coast Road, Qawra, Island of Malta SPB 1902, Malta
Phone Number:
Region: Malta > Island of Malta > Qawra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Qawra
#3 Luxury Hotel in Qawra
#3 Family Hotel in Qawra
Price Range: €36 - €173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seashells Resort at Suncrest 4*
Number of rooms: 452
Official Description (provided by the hotel):
The Seashells Resort at Suncrest has been a leading 4 star hotel on the Maltese Islands since its very first days and has kept its tradition of hospitality within the AX group throughout the years. The Seashells Resort at Suncrest, your number one resort for individual, corporate and family travel. The property is conveniently located on the Salina to St Paul's Bay Promenade, merely a few minutes' walk away from the National Aquarium. You can make use of the very handy bus stop that is situated just opposite the hotel entrance. Take a left outside the hotel and you will immediately start walking towards all the hustle and bustle of Bugibba and Qawra, the main tourist hub on the island. Take a right and you'll be heading out on to the coast road for a 20 minute drive to St Julian's to enjoy the most popular night life spot in Malta. The hotel is located on the seafront for fantastic views of the Mediterranean and the best sunrise anyone could hope to wake up to. ... more   less 
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Also Known As:
Seashells Resort At Suncrest Hotel Qawra
Suncrest Hotel Qawra
Seashells Resort At Suncrest Malta/Qawra

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