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Reviewed 28 May 2018

Ms. Mayo and all the staff here at Extended Stay America Richmond (6811 Paragon Place) have provided outstanding customer service. I have stayed here for a few months now and have only positive experiences to share. Management, housekeeping, maintenance, and front desk staff are always friendly, informative, and very hospitable. They also have laundry, breakfast, and weekly housekeeping. The location is also convenient because it is not only in a nice neighborhood, but it is also close to Bob Evans, Walmart, Henrico Doctor's Hospital, Bon Secours, Starbucks, Olive Garden, and so many other places. There is plenty of parking here, plus it is close to the bus line, so getting around is very easy. Oh, and they are pet-friendly, so you can bring your dog/cat with you, which is great if you don't have anyone to watch them during your trip. If I ever need to stay in Richmond/Henrico for an extended period of time again, this is the first place I would come.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank heh20186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded 29 May 2018

Thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you loved all the aspects of our hotel, especially our courteous service and all that we have to offer. Thanks again for being our guest, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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Reviewed 24 May 2018 via mobile

West broad extended stay America Richmond glenside south
I give the Receptionist 10 stars hands-downI would not mind coming back once again your housekeepers are very polite and the services are very good the combinations or splendid I wouldn’t mind coming back again

Stayed: May 2018, travelled as a couple
Thank IamBudd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded 25 May 2018

Budd, thank you for the wonderful feedback of Extended Stay America! We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018

Very clean room that was equipped with a mini kitchen, comfortable bed, and clean white linens. friendly staff that was helpful and accommodating. The hotel was located just a short drive from downtown Richmond.

  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank ellissemail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded 26 April 2018

We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our courteous service and your well-appointed room. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.

Sincerely,
Hotel Management

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Reviewed 21 April 2018 via mobile

My here was all I could ask for; comfortable and accommodating. The staff at this Extended Stay are awesome! Every time I needed something they were prompt and helpful. My room was clean, and cozy. If you need to stay in Richmond for a few days I would highly recommend this Extended Stay.

Stayed: March 2018, travelled on business
Thank eldestructo29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded 21 April 2018

Thanks for the awesome review of Extended Stay America. We are glad to know you had a relaxing stay in your well-appointed room and that our courteous service made for an enjoyable experience. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon.

Sincerely,
Hotel Management

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Reviewed 12 April 2018

The rooms are clean and well maintained, the staff is extremely friendly and helpful, and the location of the hotel is in an excellent spot that puts you close to everything. I would definitely recommend you give this location a shot, you won't be disappointed.

  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Kenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded 13 April 2018

Kenny, thank you for your delightful review of Extended Stay America. Your positive comments about our convenient location and courteous service are greatly appreciated. We appreciate you recommending us and look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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