We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (817)
Filter reviews
817 results
Traveller rating
647
129
29
6
6
Traveller type
Time of year
LanguageAll languages
More languages
647
129
29
6
6
Show reviews that mention
All reviews main course private pool the penthouse church bells turn down service huge walk in shower half board egg station jacuzzi bath welcome drink superior room breakfast and dinner fresh fruit buffet style buffet starter nothing is too much trouble this lovely hotel
Filter
Updating list...
23 - 28 of 817 reviews
Reviewed 15 July 2018

Spent 5 nights here in room with outdoor hot tub. We were picked up at the airport by taxi and the guy rang ahead to let the hotel know we were en route. Were welcomed with a refreshing drink and hot towels. Room was very clean, bed very comfortable and hot tub was lovely. We only ate breakfast here, but there was a lot of choice. Had massage and facial which were so relaxing. All the staff were really friendly and helpful, very good margaritas at the bar. We weren't the youngest there, but mostly an older age group. Have booked again in the penthouse this time.

Stayed: May 2018
Thank Jenni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaireA2100, Manager at Castello Boutique Resort & Spa, responded to this reviewResponded 2 days ago

Dear valued guests,

Many greetings from sunny Crete and thank you for choosing Castello Boutique Resort & Spa member of Small Luxury Hotels of the World and for taking time to provide your feedback.

We are delighted that you had a great experience and we really appreciate your kind comments about our friendly and helpful staff,the room and the Spa.

Please note that, it’s our great pleasure and honor to welcome you back next season as our loyal guests.

Warmest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018

This is a small luxury hotel and we loved it.

The staff were professional and friendly. The rooms were spacious with excellent air conditioning and really comfortable beds. The food was superb, with half a dozen buffet dinner choices plus 3 others on a menu presented at the table. We sampled both and thoroughly enjoyed them. The pool seemed a little small at first but as there were rarely more than 6 people in it at once it was fine. Pool towels were available from Reception. There were plenty of sun beds and large umbrellas with sufficient space to follow the shade around them during the day.

The harbour area with restaurants and bars was a 5 minute walk away but the best bar (the Jolly Roger) was even closer and a major attraction with top quality live rock and blues music 5 days a week and a fun quiz on the other two nights.

A plus point was the two complementary bottles of water left in the room each evening.

No negatives - only a couple of little niggles. The toilet paper was pretty awful and the shower could have been better. The only drawers were one 8 inch one in each bedside table and the hanging space was barely long enough for a dress. There was plenty of storage overall but design had won over practicality. However by the end of our fortnight we weren’t particularly bothered by this as everything else was great.

We definitely look forward to returning.

Stayed: June 2018
Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manolis G, Διευθυντής at Castello Boutique Resort & Spa, responded to this reviewResponded 14 July 2018

Thank you for choosing to stay at Castello Boutique Resort & Spa and for taking the time to provide your feedback.
We are delighted that you found our service exceptional throughout your stay.
We place special emphasis on customer service and therefore it really was pleasing to hear your positive comments.
We have taken into consideration your comments and promise to keep on improving our standards and services.
Thank you once again for your feedback and we are looking forward to welcoming you again at Castello Boutique Resort & Spa in the very near future.

Kind Regards,

Manolis Giakoumakis
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

Amazing hotel with incredible harmony !!! We feel 100% full of everything...
Due breakfast, during the dinner chef “mon chapeau” !!!, sommelier with very good knowledge for local wines, top service with kind and happy faces, Bravo Mr Aris !!! Perfect cocktails by Mr Salonica. Give us positive vibes for our holidays in a magical place. Thank you for your service and your efforts to spend our moments magical in your small dream lovely place.

Stayed: July 2018, travelled as a couple
Thank gsahinis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manolis G, Διευθυντής at Castello Boutique Resort & Spa, responded to this reviewResponded 9 July 2018

Thank you for your recent visit to Castello Boutique Resort & Spa.
It's really nice to read you have highly valued our services and facilities
I will passed your nice words to Aris & Thanasis who expressed they appreciation and kind regards
We’re looking forward to host you again at the Castello Boutique Resort & Spa.

Sincerely Yours,

Manolis Giakoumakis
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

Loved our stay here at the Castillo Boutique. The staff were friendly, helpful and professional . Nothing was too much trouble. The room was spacious and clean and had lovely views. Agree with all of the good things people have said about this hotel. We will be back.

Stayed: July 2018, travelled as a couple
Thank E A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manolis G, Διευθυντής at Castello Boutique Resort & Spa, responded to this reviewResponded 9 July 2018

Thank you for choosing to stay at the Castello Boutique Resort & Spa and for taking the time to provide your feedback.
We are delighted that you found our service exceptional throughout your stay.
As we place special emphasis on customer service, your positive comments are encouraging all of us.
We are looking forward to welcoming you again at the Castello Boutique Resort & Spa in the near future.

Kind regards,

Manolis Giakoumakis
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018

We had a lovely week in the Castello. Our first few days were in the Penthouse room and that was wonderful. Beautiful views and very private being on the top floor. Beautiful big balcony where you get the sun until about 3pm every day. Lots of inside space but we were rarely in the room.

We moved to a pool suite for the rest of the holiday and I didn't think that was as nice. Perhaps we were just spoiled by the Penthouse experience. The pool was very cold and being just above the street, it was very noisy. Also, it isn't very private and the next door neighbours were smokers. Next time, we're claiming the Penthouse!

Both rooms were impeccably clean and the beds were comfortable.

The main pool is lovely and was never busy. Never had any issue getting sunbeds.

No faults with the food. Breakfast was delicious - lots to choose from. Evening meals were excellent- never got bored with the choices. I got the impression that if you weren't happy and wanted something special you would get it - we loved it all! We did have the lobster dinner and that was a lovely experience.

We didn't get the welcome drink or platter <sad face> which I was looking forward to as our flight was two hours late coming in. Still, we enjoyed breakfast next day all the more.

But by far, the highlight of this hotel is the staff. Special mention to Petros- so friendly and helpful and so knowledgeable about his home island. But they were all exceptional Marilena (sorry for misspelling) knows her wine so do ask her for recommendations. I was so sad to leave as I really felt we were leaving friends behind. I hope to see you all again- thank you for a wonderful, wonderful holiday.

Room Tip: The pool rooms are not very private and the one we had, 104, was above the main street so very noisy.
  • Stayed: May 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Carole17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manolis G, Διευθυντής at Castello Boutique Resort & Spa, responded to this reviewResponded 9 July 2018

Thank you for choosing to stay at Castello Boutique Resort & Spa and for taking the time to provide your feedback in Trip advisor community.

We are delighted that you found our service exceptional throughout your stay.
We place special emphasis on customer service and therefore it really was pleasing to hear your positive comments.

Thank you once again for your feedback and the nice words about Petros.
We are looking forward to welcoming you again at Castello Boutique Resort & Spa in the near future. A welcome surprise will be expecting you!

Kind Regards,

Manolis Giakoumakis
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews