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All reviews old market great location koi fish made to order breakfast the manager's reception self parking durham museum free happy hour walking distance free breakfast cocktail hour excellent stay hot tub great place to stay business trip shuttle service front desk staff
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Reviewed 18 October 2017

We normally stay here 4 or more times a year but haven't lately due to the outrageous bump in rates (really almost $300 for a weekend night?!). Still the off peak rate was quite high for a room that was not that clean ( long black hair all over, red spots all over the floor in the bathroom). The tv channels over half were just static, couldn't relax and watch anything- the happy hour was not nearly as good as the weekend, breakfast was rock solid biscuits, the digital key kept trying to open laundry room 4 floors down. And housekeeping was super annoying constantly banging on the door to see if we had left --- really makes u feel welcome. We use to love this place as a mini getaway but we might have to look elsewhere

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Shawntell H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 30 October 2017

Thank you for your valuable feedback. Please accept our apology for the disappointment you experienced. We do look forward to a remodel in the near future and your comments will only help us improve. We do hope we can welcome you back in the future so that you can experience a clean, comfortable hotel with all the amenities and hospitality we have to offer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Stayed here for a meeting. Expensive unless you take full advantage of free cooked to order breakfast and free evening beverages and snacks. Great location to restored market area. Room was clean but worn. Carpet torn and décor outdated. Enjoyed the extra space of a suite.

  • Stayed: September 2017, travelled on business
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Thank kucow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 30 October 2017

Thank you for your valuable feedback. We are glad you took advantage of our Complimentary Made to Order Breakfast. We do hope we can welcome you back in the future so that you can experience a clean, comfortable hotel with all the amenities and hospitality we have to offer!

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Reviewed 14 October 2017

Returning to my Nebraska home for a three day conference in the Old Market was a disappointment. I should have chosen a far less expensive hotel to enjoy the Old Market and my conference. Embassy Suites as a Hilton property fell far short of my expectations. For 165.00 a night--a promotional!, I literally had to wear a coat inside the hotel all three days during temperate weather outside. The mattress was cheap and moved every time I did. The check in staff, while very nice, failed to tell me where everything was in this large facility. I wasted valuable time wandering around trying to find rooms, food, etc. Its the little things! I won't return. Far too expensive for a below average experience.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank 107arianea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 18 October 2017

Thank you for your review. It is unfortunate you were disappointed with your stay. Our team continually works to make sure that every guest is taken care of in a timely and convenient manner along with providing great hospitality. We do hope we will have you visit us in the future so that we can exceed your expectations and Make it Right!

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Reviewed 13 October 2017

Embassy Suites is always a favorite of ours because of their 2-room suites and complimentary breakfast buffet. The buffet selections are not as plentiful as they used to be, however, but, overall, it is still pretty good. The Old Market Embassy Suites is in a wonderful location--right across the street from the historic Old Market district with all it's great restaurants and fun shops! The Durham museum is just a few blocks away; and a short drive to the Children's Museum (a great place to for the kids), and the Henry Doorly Zoo (the best!)!

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Shirley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 18 October 2017

Thank you for your kind review of your past stay with us. We always appreciate hearing from our guests – including places of improvement. We are glad you enjoyed the convenience of being right across the street from the Old Market. We hope to welcome you back to the Embassy Suites during your next trip to Omaha.

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Reviewed 8 October 2017

The front desk missed a wake up call and did not recognize we had back to back reservations, hence, checked us out three days early. However, that was rectified easily. Overall, clean and neat rooms. Within walking distance to many shops and resteraunts.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank jennifermX6392FR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 13 October 2017

Thank you for your review of your past stay with us. We always appreciate hearing from our guests – including places of improvement. We hope to welcome you back to the Embassy Suites during your next trip to Omaha.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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