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All reviews old market great location koi fish made to order breakfast the manager's reception self parking durham museum free happy hour walking distance free breakfast cocktail hour excellent stay hot tub great place to stay business trip shuttle service front desk staff
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Reviewed 16 August 2017

There are certainly activities to participate in w/I walking distance of hotel. Especially enjoyed the access to other Omaha activities. Wish there were some fast foods vendor nearby such as Burger King, Popeyes and Bbq
Ribs,etc.
I want to visit about my lock.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
Thank ronnetted2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2017

Thank you for your review of your past stay with us. Please visit us again soon!

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Reviewed 16 August 2017

I loved the outlined of the hotel. It is very conveniently located to all the shops, restaurants and bars in Downtown Omaha, literally steps away. The Hotel is just down the street from the Henry Doorly Zoo and minutes from the airport.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank derithm2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2017

Thank you for your kind review of our hotel! We are happy you enjoyed the amenities we are proud to offer! We enjoyed hosting an amazing family reunion! Please visit again soon!

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Reviewed 16 August 2017 via mobile

My daughter & I stayed at the Embassy Suites -Downtown Old Market, while in town visiting the zoo. I was really quite disappointed with the hotel. It needs updating badly!! The managers cocktail hour is simply cheap alcohol with either cheese/crackers or tortilla chips/hummus. If you don't valet your vehicle, parking is two blocks away. And it's only a $5-6 difference.

Stayed: August 2017, travelled with family
Thank Annlynn79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2017

Thank you for your valuable feedback. Please accept our apology for the disappointment you experienced. We do look forward to a remodel in the near future and your comments will only help us improve. We do hope we can welcome you back in the future so that you can experience a clean, comfortable hotel with all the amenities and hospitality we have to offer!

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Reviewed 14 August 2017

Stayed here for one night as stop over on way to Des Moines. Fantastic location as it is right across from the Old Market area that offers tons of places to eat.

Check in was prompt and our girls liked the design of the huge lobby that included fish ponds and the glass elevators. My wife noted as impressive as the lobby felt a bit dated. Our suite on the fourth floor was tucked in a corner. Upon opening the door, there was a noticeable stale smell, as if no one had been in the room for quite awhile. The room was also dated but it was large. The beds were large enough for my wife and I and two daughters (12, 9) and comfortable. The bathroom was a decent size and the shower had good pressure although we were only provided 3 towels rather than the customary 4.

We timed our arrival well with the free happy hour drinks and app buffet before heading out to the Old Market for dinner and ice cream. The complimentary breakfast was extensive, offering made to order omelettes and pancakes but be prepared to wait on line for them.

We did visit the dark and uninviting pool but we did not stay long - the water was cold and our girls found a Band-Aid floating in it. The hot tub was closed for repairs.

Overall, a perfectly fine stay but I think we expected a little bit more for an Embassy Suites - mainly due to the feeling that the entire hotel was dated and our experience at the pool. With so many other options to choose from in the immediate area, we'd look elsewhere next time we wanted to stay in the Old Market.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank RJGinNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2017

Thank you for your valuable feedback. Please accept our apology for the disappointment you experienced. We do look forward to a remodel in the near future and your comments will only help us improve. We do hope we can welcome you back in the future so that you can experience a clean, comfortable hotel with all the amenities and hospitality we have to offer!

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Reviewed 13 August 2017

We had no way of knowing the hotel had booked a large wedding for the weekend of our stay. It was very understaffed. The made to order breakfast line was 70 feet long, the buffet pans were empty. We ended up dining on English muffins and coffee. Two of our rooms were not available for check in until 6 pm. Kids who have been sitting in a car all day don't understand why 4:00 check doesn't mean 4:00. This property looks worn and tired in many places. The staff is friendly and the location is great, but we won't be back.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank greygram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 14 August 2017

Thank you for taking the time to write a review about your recent experience at our hotel. We sincerely appreciate you choosing our hotel for the weekend and would like to apologize for the disappointment you experienced during check-in and breakfast. I understand this does not make up the inconveniences you experienced during your time with us but would like the opportunity to Make It Right. If you ever are looking for a hotel in Omaha again, please do not hesitate to call us directly.

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