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Holiday Inn Express Anchorage
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Reviews (401)
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All reviewsclose to the airporthi expressstayed hereroom was cleanvillage innnext morningwould stay here againfree breakfastnice breakfastfree shuttle servicewithin walking distancefront desk staffrental carhot breakfasta great place to staylong flightindoor pool
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Reviewed 24 June 2017

Stayed here for 2 nights with my family during our trip to Anchorage, given that this hotel is quite close to the airport and provides airport shuttle. The hotel room was clean and nicely maintained, amenities were sufficient and the staff was courteous. However the breakfast was pretty basic from vegetarian's point of view and could be improved. We also felt that the lighting in the room could have been better as the provided lights were very dim, though in summer the ample light from window was sufficient for us to get ready for the day.
We did not use the swimming pool or other facilities, thus cannot comment on the same.
The hotel is nicely situation close to Wendy's, McDonald's and a Subway. There is also a petrol pump nearby which we used to re-fill our rental car's tank before returning it at the airport.
Overall we had a nice stay but was slightly below par with the level experienced from other Holiday Inn Express properties that we have stayed.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Rahul_4319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this reviewResponded 11 July 2017

We appreciate your feedback and thank you for choosing the Holiday Inn Express Anchorage. We hope you keep us in mind the next time you are in Anchorage. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2017

The usual very good Holiday Inn Express experience. Not downtown, but 24/7 shuttle to airport, and only one block to Enterprise Rental Cars (not airport Enterprise). Convenient location, great employees, lots of parking, great breakfast included.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank hal4311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this reviewResponded 11 July 2017

Thank you for the 5 star rating. We are grateful for your business and happy to hear you enjoyed your stay.

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Reviewed 22 June 2017

So we got in early and got our room, we walked to the very end of the hotel, and the room smelled like DEAD FISH. We walked all the way back and told the lady. She turned and told the other lady "that room still smells, can we get an atomizer in there" Luckily they had another room available, I feel like that smell was NOT going to be fixed and they really shouldn't have given it out knowing there was already a smell in there! The 2nd room was very clean, no smell, very roomy. The gym was very very small, but did the job, no tv or video in there. There was a indoor pool and self laundry that we did not use. One other small complaint, we got in for the night very late, when we checked in earlier in the day (the smelly room) the desk clerk did NOT tell us we needed a parking pass! lucily when we got in at midnight, we noticed all the cars parked had a big neon sign on their dashboards for parking, so I did go in and ask for one! Breakfast was ok, no fresh fruit, the eggs and sausage were a little pre-fabbed, but was enough to fill us up and they at least kept everything replenished. We stayed here on a free certificate, so no complaints. Of the 3 hotels we stayed in, this was our least favorite and had it not been a free award night, it would have been the most expensive . . I feel the others in the area would be the better choice for the price if you are paying. It was pretty close to the airport and there was a Wendy's and Mcd's right by.

Room Tip: ask for one that does not smell like dead fish!
  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank tly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hie A, General Manager at Holiday Inn Express Anchorage, responded to this reviewResponded 11 July 2017

Thank you for the 4 star rating despite having encountered some issues we are happy to hear that you had an overall nice stay. I'll be sure to address the problems you encountered with the team to ensure improvements.

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Reviewed 19 June 2017 via mobile

Hotel was clean and room large
Staff were very helpful
Airport only 5 min away
Breakfast was a let down very basic
Free parking
fast food outlets near by
Good little pizza shop next door
Only 15 min drive to downtown

Stayed: June 2017
Thank beakyfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2017

Hello beakyfish,

Thank you for your review, we appreciate the feedback. We hope to see you next time you are in Anchorage.

Thank you,
Janine Stroempl

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Reviewed 17 June 2017

This is my second time staying at this hotel, last time was 5 years ago. The hotel is very clean and well kept up. Check-in was a breeze, room was clean and all the staff were very courteous. Only reason it is not a 5 star is, last time we stayed they offered a shuttle to the train station. Also the rates seem to sky rocket on the nights before cruises leave. They have since stopped that and the shuttle is only to and from airport. Overall a good place to stay for the night and will return here again if in Anchorage.

  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Felnak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 June 2017

Hello Felnak,

Thank you for your review. I'm glad to hear you enjoyed your stay. We look forward to seeing you again next time you are in Anchorage.

Sincerely,
Janine Stroempl

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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