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Review of Hilton Anchorage

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Hilton Anchorage
Ranked #16 of 74 Hotels in Anchorage
Reviewed 9 October 2016

Our Alaska vacation was unexpectedly extended when our outbound flight was cancelled. The Hilton Anchorage was our first choice and it should be yours. Located in the heart of Anchorage’s tourist area, a majority of the sights are a short walk from the hotel doors. The lobby restaurant had an enjoyable, well priced breakfast menu and the adjacent coffee bar was a welcome addition. The room was clean, spacious and had a beautiful view of the mountains. Staff was polite, attentive and went out of their way to ensure our stay was the best it could be.

Room Tip: East facing rooms have great views of Denali National Park
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  • Stayed: July 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank cvfranklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve R, Director of Sales at Hilton Anchorage, responded to this reviewResponded 13 October 2016

Dear Cvfranklin-

Thank you for your review and for your positive comments!

We appreciate your positive review and are glad to hear that you had a pleasurable stay!

I am glad to hear that you were able to take advantage of our convenient downtown location during your stay and enjoyed our breakfast buffet!

Our staff members take their roles in the industry very seriously and try to provide the Hilton service you have to come to expect to all guests.

Thank you for choosing the Hilton Anchorage and we hope to have you back again soon!

Steve R.
Director of Sales and Marketing
907.265.7128




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Reviewed 8 October 2016 via mobile

This big old hotel is located right in the heart of tourist Anchorage so you can easily stroll to all the sights. It has two towers and many rooms have great views. The staff are nice and the breakfast restaurant is very good.
Perhaps the outdated rooms won't bother you too much or the old and inadequate executive lounge that is a joke. But make sure your room is far from the 24hr loud train noises at the huge adjacent rail yard and station. Those train horns are incredible and the old windows are not soundproof at all. This hotel is just three stars. Stay at the Captain Cook if you want 4-5 stars comfort but it's several blocks walk from the sights.

Stayed: July 2016, travelled as a couple
Thank Briancodex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2016

The Anchorage Hilton is without equal, in my experience. The staff are all very attentive, kind, and helpful. The rooms and hotel were clean and neat, the Kaladi coffee bar was a huge plus!! Anchorage's best! The food is decent, and prices not beyond what you would expect with in-hotel dining. I've stayed in almost all of the notable hotels in Anchorage, and the experience here was such that I would go well out of my way to stay here over anywhere else.

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve R, Director of Sales at Hilton Anchorage, responded to this reviewResponded 14 December 2016

Dear Matthew F,

Thank you very much for taking your time to submit a review. We truly appreciate such wonderful feedback!

I hope you had a fantastic trip to Anchorage and thank you for choosing to stay at the Hilton. 100% guest satisfaction is our goal and we do this by providing a clean, comfortable room accompanied with the best in customer service. I'm so pleased to hear that you had a memorable stay and we look forward to welcoming you back!

Please feel free to call me if you would like to discuss your stay in more detail or if I may be of assistance in any way!

Thank you,

Steve R.
Director of Sales and Marketing
907.265.7128

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Reviewed 4 October 2016 via mobile

We decided to stay for a night while attending Senshicon this year. They had offered a special rate and gift for booking a room. If offered next year I probably won't do it since there was. I extra benefit to staying while attending convention.
The Hotel is in a great location for anyone visiting from out of town. Right in downtown Anchorage. Close walking distance to most attractions.
Very clean and staff was extremely polite and helpful. We didn't have the opportunity to eat in restaurant or bar but we did order a midnight snack. Very yummy and sweet. This was a birthday present for my daughter and she enjoyed herself. She loves to visit hotels.

Stayed: October 2016, travelled with family
Thank Starvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve R, Director of Sales at Hilton Anchorage, responded to this reviewResponded 14 December 2016

Dear Starvia,

We appreciate the time you took to submit a review . We love hearing from our guests.

Thank you for choosing the Hilton Anchorage to celebrate your daughter's special occasion! I hope that you had a great time at Senshicon and enjoyed our wonderful downtown location. We are in walking distance to several restaurants and shops, as well as the Convention Center. We are glad to hear that our staff looked after you and that you were able to sample one of our delicious desserts!

We hope that you will return to the Hilton Anchorage again soon. Please feel free to call me if you would like to discuss your stay in more detail or if I may be of assistance in any way!

Thank you,

Steve R.
Director of Sales and Marketing
907.265.7128

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2016 via mobile

The first room I was given had a problem with the air conditioner as it stayed on constantly with the heat having to fight with it. The phones to everywhere in the hotel were busy so not useful. I was moved to another room that was adequate. The breakfast buffet is nice with make to order omelettes but not free for Hilton Honors members. I emailed the manager but it took two days for him to return my email. By the time I was ready to leave everything was worked out. I will probably give this hotel one more shot because the staff were very nice and the location is good.

Stayed: October 2016, travelled on business
Thank Vince C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve R, Director of Sales at Hilton Anchorage, responded to this reviewResponded 9 December 2016

Dear Vince C.,

I would first like to thank you for taking the time to submit your review! The feedback we receive from our guests is invaluable to us and will help us to become the hotel we aspire to be for our guests.

To tackle the first comment, I am so happy to announce that the air conditioner has been fully repaired! This announcement came from our Chief Engineer just yesterday and it is very exciting news.

Our Engineering team has worked very hard to get our hotel up to speed and with great success if I might add.

I'm glad you enjoyed the breakfast service. We do also offer complimentary access to the executive lounge for our Gold and Diamond Hilton HHonors members. Here, we serve complimentary breakfast, hors d'oeuvres, and dessert every weekday.

I agree with you that we have a very impressive staff! We really lucked out with this group of people. Please always feel free to reach out to our staff with any comments or complaints regarding your room or stay. We are always willing to help (or find someone who can) to ensure each and every guest experiences a great stay!

Thank you so much for choosing the Hilton Anchorage! I hope for the opportunity to welcome you back.

Steve R.
Director of Sales and Marketing
907.265.7128.

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Additional Information about Hilton Anchorage

Address: 500 W 3rd Ave, Anchorage, AK 99501-2210
Phone Number:
Region: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Anchorage
#19 Business Hotel in Anchorage
Price Range: €121 - €357 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Anchorage 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
The Hilton Anchorage hotel is a convenient ten-minute drive from Ted Stevens International Airport, and within walking distance of the Alaska Railroad Depot and Anchorage Convention District. Explore Anchorage's popular attractions including the Alaska Museum of History and Art, the Ulu Factory, Nordstrom and the Fifth Avenue Mall - all only two blocks from the hotel. Enjoy a comfortable stay in a stylish guest room featuring thoughtful amenities and high-speed internet access to help you stay connected with family and business. Dine in the inviting Hooper Bay Cafe and savor a variety of authentic Alaskan and American cuisine. Unwind in Bruin's Bar and catch up with the latest sports and news in this welcoming hotel bar. View the extensive Alaskan art collection in the lobby and enjoy a self-guided walking tour. Stay active during your stay with an energizing workout in the fitness center and refreshing swim in the indoor pool before unwinding in the steam room. Make business easy at the Hilton Anchorage hotel. Stay in touch with business in the 24-hour business center featuring a range of business friendly amenities and services. Our Anchorage hotel offers 20, 000 sq. ft. of flexible meeting and event space to easily accommodate business meetings, conventions, elegant weddings and special celebrations. ... more   less 
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Also Known As:
Hilton Anchorage Hotel Anchorage
Hilton Hotel Anchorage
Anchorage Hilton Hotel
Hilton Anchorage Alaska

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