They'd rather have a covid-sick guest than change a reservation. Our kid fell ill on the day of our departure and we have decided to change our reservation last minute. Given the pandemic, we thought this would be a responsible thing to do as there is a risk our kid may have covid. We were keen on changing the reservation and paying the price difference on the room. Hotel had offered to either have us cancel the reservation and loose the full prepayment or change the reservation for a fee of 150 euros on top of the difference in room rate.
Never experienced the rest of the hotel, but this was more than enough to discourage us from visiting the hotel and we'd strongly recommend for anyone looking at this property, to look elsewhere. This is hardly a client-focused service you'd expect from the hotel of this level.More